It seemed like a nice Lowe’s and it had everything you could dream of. I did find that they were heavily off-priced compared to the Lowe’s in St. Charles or Lake in the Hills. I am not sure why they were more expensive. I have to rate this store at a two-star, because an employee asked my wife«Do you need any help, sir?» So with all that said, I have experienced better, but it is just a regular Lowe’s.
JarHarms P.
Tu valoración: 1 DeKalb, IL
Lowe’s, instill some responsibility of your store managers to pay attention to customer needs. For example, opening up an additional check out lane when the single open check out is backed up. Customers ask employees for an extra lane, to which they respond that managers must decide that. This being the same manager sitting in the small office paying no attention to what is going on. This growing trend DOES affect my return visits or lack thereof. There are other options in town. This place seems to have taken a nose dive. 7÷6÷15 still a pretty sucky customer experience. Yes Ms irritated-looking cashier I would have liked a bag to help get the multitude of items I purchased to my car without dropping them. Except while you were staring into outer space as the credit ran and while I started picking up all this stuff… I guess the bagging is self service now.
Charles H.
Tu valoración: 2 DeKalb, IL
They need to teach their personal basic customer service. Asked for fence post and the pointed to the back of the store and went back to talking with co workers. never did find them went to Menard’s and was escorted and helped with my choices. Customer service is the difference to making sales.
Erik M.
Tu valoración: 5 DeKalb, IL
The customer service has improved greatly over the past year! I feel welcomed when I enter the store and the employees are very helpful!