Armor Technologies

I’m giving a two NOT because their work is bad– technically they do good work, although I had to wait extra time because they screwed up my phone repair.
I’m giving them a two because when I walk in, as a woman, they treat me like I’m from the stone age and haven’t seen anything with electricity.
Unfortunately for them I’ve been on computers and technology my entire life and have taken apart more trinkets than probably half their staff. Stop judging people when they walk in the door and STOP talking to women like they’re idiots in the tech world!!! You don’t work at a freaking Auto Zone!!!

I could go on and on about the great level of customer service! I was visiting the area from out-​of-​state and had several meetings throughout the day, and my computer is a necessity. I came in because it had completely stopped working and they immediately began working on my machine to try and resolve the problems. They tried everything that they absolutely could to get my computer up and running, however the part that was needed was required to be ordered. Luckily, they were kind kind enough to let me utilize one of the refurbished machines that they had on hand, so that I can complete the last few tasks that I had for the day. I’m very grateful for the hospitality and the assistance provided. I highly recommend them to anyone.

I have had good luck with the service from backing up a drive of a dead laptop to replacement of a power button on and other laptop. Bottom line is that when something is broken, sometimes it is not fixable. We had good luck and would us them again. Good customer service.

Came in here on a Monday when my computer screen wouldn’t come on but the fan would run. They were able to tell me immediately that my laptop was totally dead but that’s the only good thing I have to say about this place.
I asked to just have my data backed up on the external hard drive I brought and it would be $ 50 but if there was more than [so many gigs], it would cost extra. They told me they’d call in at the very latest the following Monday to let me know how much it would cost, and they also took my boyfriend’s phone number as a backup in case I didn’t answer.
A week and a half passed and neither of us received a call so I went back and they said they called and left a message the week before.
Turns out, they had my correct number but typed it wrong on the print out so they left a message for someone else. And they didn’t even try calling my boyfriend.
I wasn’t prepared to pay the almost $ 100 they asked for because I never got the call stating the price so I was forced to pay it.
Also, if you don’t claim your stuff after 30 days, they sell it. So if I didn’t go back, they would have sold my stuff even though they called the wrong number due to their own error

So far I am not pleased with the services provided here. I dropped my iPhone 5c yesterday afternoon. My first red flag was that there was no plain glass replacement option. Apparently the LCD and glass are connected (as told over the phone to me when I called to ask about their glass replacement services) I have seen glass replacment ads for ubreakifix in Geneva they ALSO offer glass and LCD replacments there. My glass did not affect the LCD when I brought my phone in. Everything worked fine minus the glass that was fractured.
I dropped my phone off and the woman at their front desk was nice. She said it sould be a few hours to replace but since I paid an express fee it would be finished sometime today. I walked in a few hours later for the pickup and I was told when the man (I completely forgot his name) fixed my phone the power/​lock button would not work so I had to wait two more hours for them to fix that.
I went back in and I was told my motherboard had a micro crack, the power button and volume keys do not work and its from when I dropped it. I know that this is not true because all of those things worked before I left my phone in their hands. After I left I noticed more was wrong than was was told to me. The sliding button that outs the phone on silent does not work and my home button is not in alignment with the glass screen.
My boyfriend called and was told to call tomorrow and ask for Jeff. I will update and re rate if all goes well. If all does not go well I will not update and assume that there was not happy outcome.

I brought my Sony Vaio laptop into Andy at the Rochelle location for a basic headphone jack repair. Unfortunately, something went wrong during the repair which made the laptop virtually unusable. I believe it was something pertaining to the ribbon cables. Regardless of the source, it was an infuriating set of circumstances.
However, I do not blame Andy for this at all. The Vaio S series has been known to be extremely problematic when you disassemble it. I also previously had the motherboard replaced in China which certainly may have led to this. In essence, those things should not be taken apart.
After disclosing the problem to me, the first thing Andy did was offer to back up my files and transfer them on to an equivalent (if not better) refurbished laptop from the shop for free. He also offered to continue to work on the laptop labor free if I was set on keeping the Vaio — which I was as I have an external battery pack for it.
Andy worked tirelessly on trying to get my laptop back up an running. He constantly updated me on his progress and what he was going to try next. It was a tricky fix, but after replacing a few components here and there, it was up and running smoothly in a week or so. He even threw in a complimentary virus scan.
I felt compelled to write a review because of the way Andy went above and beyond to fix my laptop. Sure, you could frame the situation in way that vilifies him for creating a bigger problem on a simple fix, but I certainly don’t believe that was the case. I could tell that he was genuinely just as upset as I was. Andy didn’t just concede the situation, but instead felt compelled to fix my Vaio; free of charge. He conveyed a level of integrity and respect that you rarely see in the service industry — which leads me to assume that sentiment is also prevalent at the other branches.
That said, I highly recommend Armor Technologies for your repairs. ⁵⁄₅

Andy at Your Rochelle location waited on me today and did an excellent job… plus he was so pleasant to talk to.
I am not very technically smart, so it was such a pleasure to have a young man like Andy take time to explain things to me.
I think Your quite fortunate to have him.
Thanks,
Al

I had the opportunity to check out Armor Tech in Geneva recently as I needed help with a laptop I was about to trash as the performance had significantly declined. I was looking for a place that could give quick turn around as we always seem to be online for one thing or another. I had walked past Armors store front several times and thought I would give them a try. I was quickly greeted by Adam and told him of the issues we were having and that I needed it back the same day. I thought for sure I would be told it would be days before I would get it back and was pleasantly surprised when he told me he could actually do it. Adam delivered on his promise. He did a great job hitting a tight timeline and more importantly returned our laptop performing like new. I would recommend Armor to anyone looking for quick, courteous, expert service.

I am usually skeptical of computer repair. However I had a good experience with these guys. They fixed my cases on both laptops. The screen was not responsive on one of the laptops. The price was a little steep but fair for the amount of work done, and they got the job done and I have two working computers-​as promised and quoted.

Dave is both unprofessional and incompetent. He claims to do everything from fix gaming consoles and computers to building websites and providing IT services. We hired him to do some work for my company and he literally made me feel that my safety was threatened. He communicated to me in a way that was totally unprofessional. He did a terrible job for us, but more importantly, he talked poorly about other businesses, he made me feel stupid because I did not know everything there was to know about hosting, and he insulted me.
I have done business with literally countless companies in DeKalb County, some good, some great, some not so good. This experience was an all time low.
Please, do your homework, check with other vendors, this guy is bad news!

Ugh, this place is terrible. I brought my computer (HP All in One) here to get fixed because the screen wasn’t working. This place took several weeks trying to figure out what the problem was, and ordering different parts that took like weeks to come in.
After a month, they told me they couldn’t figure out what was wrong with the computer. They had tried replacing the screen and something else I can’t name, and couldn’t get it to work. So I said ok, I’ll take my computer back. He said no, u gotta pay the 39 $ diagnostic fee first. I said, ‘But you haven’t figured out what’s wrong with it. After a month, all you know are two things that aren’t wrong with it.’ So then he says, ‘Well, you can leave your computer here and abandon it and that will cover the diagnostic fee’. I said, that’s not fair’. And he says, ‘well, we spent like a month trying to work on it and trying to figure out what’s wrong with it’.
I seriously think that’s how this place stays in business. They take computers, tell people they’re unfixable, and refurbish them to resell them. Definitely filing a complaint with the IL Attorney General over this. If u can’t fix the problem and don’t know what it is, you can at least give me back the computer. It shouldn’t be held hostage to ignorance.

I need an IT company I can consistently trust and one that is always timely. We bill by the hour so I can’t have computers down. Armor Technologies has been a partner for more than 2 years for those reasons. Just last week a designer’s computer was beyond fixing with internal knowledge. Armor came within hours and fixed it in less than 60 minutes. I highly recommend Armor Techs to the Small Business Owner.

BEWARE: They scammed me and overcharged me. AND, they would not answer my calls or never call me back to let me know what was going on with my computer! To make matters worse, I heard the owner cursing out another customer in the shop. ALso, isn’t it weird that they changed their name now? Used to be snare systems now its armour… BEWARE!

They did a great job with my website. Good communication and turnaround time. I would recommend them if you need work done. Explained everything thoroughly so that even I could understand it.

Snare is a great little local store that does good work with fast turnaround. David, the owner is a good guy who will go out of his way to provide great customer service. Any problems, see him and he’ll be sure to make it right!

BEWARE.
I know, WHAT’s with all the Dekalb updates?
Well NIU is STILL an excellent GRADUATE school.
DON’T let your kidz GO to Graduate School but I still feel safer dropping them off anyway.
This joint used to be over on THIRD, where they managed to strip the screws on my beautiful 12″ powerbook WITHOUT telling me they had done so, but informed me that it WASN’T my backlight inverter etc etc… I was actually concerned that they might have been out of pocket ordering the parts and offered to pay any charges, but they said «no problem».
The PROBLEM was some throwback with a POWERDRILL went at those .5 mm aluminum screws, stripped them and NEVER got to the inverter BECAUSE THEY stripped the screws so of course you COULDN’T take the case apart. That and they were probably LOW on the estimate to begin with, which I would have understood, but they just bailed, LIED to me, and let me find out the screws were stripped myself. I don’t think it really gets any lower than that in the computer fixit world. (TOTALLY UNEXPECTED trip to SEARS of all places to buy tap-​it-​out tools).
SHAME SHAME SHAME.
BEWARE. Go somewhere else, oddly ANYWHERE else.
They will MOVE AGAIN., name change, new identity any second.
Karma Fruit coming.