Nonns

Our designer Carrie was extremely helpful and overall good in helping our plan come to life. Overall I would recommend Nonn’s to someone else who is looking for help with a ktichen design.

Over the last 8 years, I have provided Nonn’s with business on 4 different projects (residential and commercial) so I write this review with great regret. With each project the workmanship of their installers has deteriorated to the point where I will never use them again, even their service managers have become grumpy and lazy. Their showroom is gorgeous and their decorators are talented. I would use them for selection choices, purchase the material from them (although somewhat expensive) and then find an installer on your own, however such a maneuver might cause warranty issues. Perhaps the most prudent action is to find a better company who can see your project from beginning to the end to your satisfaction.

I’m looking at reviews for flooring places and decided to check out what Unilocalers had to say about Nonn’s, because my impression 7 – 8 years ago was not favorable. Interestingly enough, my experience shopping there is exactly as people are describing: uninterested staff and, when you do ask questions, they’re snotty. Like I said, 7 – 8 years ago I was looking to replace my entire first floor (920 sq. ft.) with hardwood. I went in there looking for samples and was never acknowledged, even when I walked by the two employees who were chatting with each other. I finally asked a few questions and received such chilly and condescending responses that I left and spent my $$ elsewhere (about $ 13K). It was such an odd experience that — to this day — I remember every time I drive past the place. Now that I need to replace the carpet on the second floor, I’d be hard pressed to give Nonn’s a second chance. I might stop by, though, and see if customer service has improved …

I was very disappointed with the service at Nonn’s. I came in on a Saturday afternoon and was not «welcomed at the entrance» by a designer as is advertised on their website. When I tracked someone down looking for help, the sales representative seemed put out. When I mentioned that I was looking for something other than granite (meaning quartz, quartzite or soapstone), she sneered and asked me if I was looking for laminate as if it was beneath her to show me those samples (which they do carry). I did wander on my own and found some samples that I was interested but when I asked how the tier system equated to $/​sq ft she was incredibly cagey and told me they have to «get a bid» on everything before they can give a price. Eventually she gave me a wide range for the whole shop but not for the specific product. I had a form with me that included measurements and the layout of my kitchen and asked if she could get me a bid on a quartz sample and the soapstone. When I asked to take a sample home first told me the soapstone was out and who knew when it would be back but she allowed me to take the quartz sample only with a large deposit and the promise that I would return it on the following Monday. I finally got my bid by e-​mail more than 2 weeks after I visited the shop and only received a bid for the quartz. I emailed back asking for the soapstone bid I got no reply at all. I look young (but am in my 30’s and on the faculty at UW-​SMPH). Perhaps she thought I wasn’t a serious buyer? This was the first local granite/​stone establishment I visited in the area so I didn’t realize how bad their service was until I visited Granite Werks and the Granite Shop of Madison. Both had better quality stone and store rooms with a large selection of slabs. Both provided me with a quote on the day of my visit or w/​in 24hrs, and both were completely open about price/​sq ft on the day of my visit. I asked GSOM to price both soapstone and a quarzite piece (that was listed in the top tier at Nonn’s) and both bids were significantly lower than Nonn’s. I have purchased beautiful soapstone from the Granite Shop and am looking forward to getting my new counters. The Granite Shop of Madison owners and staff are professional, open and honest, and have been a pleasure to work with. They came out and made templates the day after I placed the order and will have my stone installed in 2 weeks. I’m going to write them a review after the install, but their service is night and day compared to Nonn’s. Bottom line: Don’t waste your time with Nonn’s.

Now I’m rating the service I received at Nonn’s. Maybe I just worked with the wrong person on this particular sale, but I will say that generally everyone who works here is quite to-​themselves. They don’t smile much or look up from their computers to see if customers need anything.
I ordered one 12“x12″ sample and was told it would be available for pickup between 7 – 10 business days. I was also not given a receipt, and didn’t think to ask for one since I haven’t been through this process and didn’t know what to expect. 23 days passed until I received the call saying the sample came in. Just picked up the sample and it’s the wrong thing… I haven’t called them yet to say it’s wrong, so we’ll see how they handle this issue.