Sprint Store By Wireless Lifestyle

This is a fake Sprint store. I went in to upgrade my phone and they only gave me the option to purchase up front or to lease. No easy pay option that Sprint offers. Also buyback only for accessories??? I double checked with Sprint Customer Service and they told me a completely different story. I decided to go back to Deerfield and tell them what Sprint told me. «Sprint said I can use Easy Pay, BuyBack towards my account (not just stupid overpriced accessories) and No Extra $ 100 for the 64gig version of the phone.» All of the sudden they were all on the same page and knew what I was talking about. However still no BuyBack towards account balance. I asked Why? They said its because they are not an actual Sprint Store. They are a 3^rd party carrier, even though they have Sprint uniforms, Sprint signs, Sprint banners, Sprint Google listing. I said thats very deceiving since it looks just like a Sprint store. The girl said «I don’t see how its deceiving since we have a sign that says Unlimited Lifestyle on the door.» I said cause its tiny compared to the big ass Sprint Logo. Careful. Don’t go there. Some people don’t know any better. Call Sprint first.

I have had terrible customer service in this store! I now drive to Vernon Hills to their store where I have had only good experiences compared to the Deerfield store! Every time I went into the Deerfield Sprint, I would be given different answers to the same question by different people. When I went to find out about a promotion for upgrading a phone, the manager assured me if I brought my son in the next day that I could get the upgrade promotion. When I did so, I was told the promotion ended the day before and I could not get it. I was so angry that I sent an email to the manager and had not received a response for over a week. When I went into the store, he said he had not responded to my email because he had been in a meeting (FOR A WEEK??) The manager blatantly lied to me. I said that if you had not made it clear that I could get the promotion with my son the next day that I would have made the purchase on my own the day I was in the store since I was there already. I vowed to never walk into that store again (even though it is within walking distance of my home). I have been extremely happy with the customer service at the Vernon Hills Sprint store and will continue to give them my service, NOT THE DEERFIELD STORE!!!

This store is the epitome of poor customer service. My wife went into this store to try and get my son’s phone upgraded and could not do so since she was not an authorized user. Even with a phone call, they could not «authorize» the transaction since I was not present. The next day I walked into the store in hopes of resolving the problem. Instead they tell me that the plan has changed since the estimate that my wife received the day before and then proceed to insult me. Whatever you do AVOID this store. Customer service is atrocious and you’ll only be wasting your time.

The employees at this store are in dire need of adult supervision.
During a visit while I was the only customer present, 3 employees let the business phone ring & ring and then laughed «oops, the phone was ringing when it stopped.
One of the employees wanted to sell me an accessories but of course it turned out it wasn’t in stock. One of the employees that said they were from another store shared a little too much personal information about themselves and made a few jokes about their own race. This made me uncomfortable to say the least.
A couple of weeks later I was trying to call the store and I kept getting a voicemail that instructed me to leave my name and number. I left 2 polite messages for 4 days in a row and finally drove over there to find each employee was helping a customer. Did anyone look up at me to acknowledge that I entered the store? No. Did anyone tell me they would help me when they were finished? No. I gave them 5 minutes and then politely asked if someone could take a moment to answer a question about a promotion. 1 of the employees rudely barked told me they were with other customers and I would have to wait. The customers in the store looked back at me in shock and shame.
I told them I was leaving phone messages for days, at which point they looked at each other and smirked. Then I remembered my previous visit when they were ignoring the phone and joked about it.
Again, this place needs adult supervision.

I buy my phones online but work close to this store. I have taken my phone in for service multiple times and they have always taken care of me despite the fact i am not a store customer. THANK YOU!

Avoid this store. I wish I had. Seriously. Don’t go here if you can help it. The people are nice enough, but really can’t do anything for you. I went there with a problem — a problem they really caused, mind you — and they were uninterested in helping. I’m usually a fan of supporting my local business first, but this is an exception. If you want Sprint service, just order it online.

Absolute worst customer experience ever — these representatives will lie to you. My phone was not able to access its camera, memory card, Android Market or accept incoming calls, so I was told I needed a new phone. They said they ordered one for me through my insurance and it would take 3 – 5 days. 3 – 5 business days later, I called and was told by Sam that the phone was on back order and so would take at least another 3 – 5 business days. I asked if they could expedite the delivery and I even offered to pay for it to be overnighted, and they said it was impossible. When I called the Spring help desk (via #2 on my phone), I was told that the store rep lied to me and the order was never put in. Terribly unprofessional. I will never go back.
**edit**
just received confirmation via sprint corporate that the phone will be delivered tomorrow (one day turnaround). thanks for nothing, sprint deerfield.

I went into the store to get a new phone. While the two gentlemen that helped me were very nice, the store clearly has no training program for associates on the newer phones. They spent a half hour just trying to get the battery compartment open. Most importantly, while I was asked about backing up my contacts, texts and more, I was NEVER told that I should probably write down any information from my voicemails before they switch the phones. And why a hardware change impact voicemails on the Sprint system is the scarier issue… The voicemails are not kept on the phone! As it turns out, they manually reset my entire voicemail & system by mistake and I lost very valuable voicemail information. The manager would not offer any resolution even though he took responsibility for the issue. Incompetence, lack of service capability and poor resolution for errors made by their associates is a summary of the situation. I have been a customer for almost 10 years but after my experience today, I am questioning my continuation with Sprint. I also found out from Sprint Customer Service that there is a difference between your protection and ability for recourse on your phone purchase if you buy from a corporate store vs. a reseller. This location is a reseller store even though it looks like a corporate store… buyer beware!

I walked in about 1:30PM during the week. They had one two people at the counter and about 5 people waiting. It took them about an hour before it was my turn. I wanted to upgrade my phone the person told me that because my phone was on a business account they couldn’t do it. I knew that wasn’t true but I gave up. About 1 month later my car charger broke and I went back in. while I was there I figured I would check again and they said they could upgrade it no problem. I give them a 1 star also because evertime I need to purchase a battery they never have them or the replacement phones when they break.