Deerfield Tire Company

I have been coming here for the past few years with all my car issues and these guys are the best. Top notch quality service every time. I have never had an issue with something they have fixed they get it done right the first time every time. I would recommend Deerfield tire to anyone looking for great quality work, excellent service and fair prices.
***Update 2−2 – 16***
I just wanted to share my most recent experience here. My rear brakes were shot and I needed new rotors, pads, and calipers. Once again it was a pleasure doing business with them. Everything was replaced in a timely manner and at a fair price. I tell all my family and friends if they need anything done Deerfield tire is the place to go, as long as I live here I will be a loyal customer! Big thank you to the owner garret and all of the employees that always take care of my car! Keep up the great work!

No walkins only by appointment as I was rudely told by the gentleman saturday morning at 7:30am on 12-​12-​2015. Ive been here several other times for both of my cars over the past two years. I doubt I will be coming back.
I will not be coming back and based on the response from the owner they don’t care about me as a customer because they have been in business for so long. Or maybe its cause I’m not a VIP customer that has spent enough. It doesn’t matter that they were busy but the manner that I was spoken too. I was insulted by the owner insinuating that I was not a customer there and has never been there. I got nothing but attitude from the greeting, which was a snide May I help you. I understand that there may have been some frustration in me being there just after 7:30 and came in from the side door due to them not being ready for business during posted business hours. I did not feel from the explanation and the attitude I got during the explanation that I would get proper service without any retaliation.
Too much bad attitude at 7:30 am on a saturday. Who needs to start a day like that!
I would give negative stars if I could. I will never bring any of my cars here and recommend to all of my neighbors and co-​workers to avoid this place.

Great Service and Fair Prices
For 10+ years I’ve gone here to swap my summer and winter tires, change oil, alignments, fix and buy tires. Fair prices and great guys who care about my safety. Highly recommended.

Good work at a reasonable price. The prices and hours don’t exactly line up with the web site but I understand why. This place is busy but seems to move along with some speed. Weird customers. As I was checking in a guy came in and said «I want tires now. If you can’t serve me right now I’m taking my money somewhere else». Deerfield Tire gets bonus points for politely telling that guy to pound sand.

Honest. Affordable. Fast. Nice. Convenient.
What more can you ask for?
p. s. I love that they always have fresh flowers in the waiting room

Drove out from Chicago based on reccomendations and glad I did. I needed a simple alignment with some camber adjustments and these guys got it done. Fair price, no BS. I will be returning for future work on my vehicle. Good old fashioned customer service!

Good prices and fair treatment, with no bullshit. That’s really all you could ever want from a shop. I’d give them my business any day.

After my original post I received a call from Garrett at Deerfield tire who did explain to me so that I can understand what was done to my car.

Not a bad at all for Firestone. I have to admit I’ve had bad experiences with Firestones in the past. This is like the Firestone I remember as a kid that my dad went to — Greta service and they’re really good guys although a little pricey. You get what you pay for however. I like coming here!

Quick and courteous! New tires, first time customer oil change discount! Thank you Deerfield Tire. You had a lot to live up to after our wonderful long-​time relationship with Crown City Tires in Pasadena, CA, and you did not disappoint!

Great thorough service. James helped me through the entire process very nicely. I went in for an install for an alcohol ignition interlock device on a hybrid car and Joe the technician was very thorough with installing it and making sure it ran great before handing the car over to me. Not many places take the responsibility to do an install on a hybrid device but these guys did and both James and joe were more than accommodating with everything.

Had an emergency where I needed to have all four of my tires replaced so that I could drive back to the city. They accepted my appointment, replaced all four tires, and corrected the alignment in less than 4 hours! The staff was courteous and great to talk with about questions I had (like if they meant to put Nitrogen gas in my tires, which I was very happy about). Also, I had a separate request to save one of my old (and not as bald) tires from the ones they replaced so that I may use it as a full sized spare (as my existing full sized spare was flat). One of the staff members took my spare flat tire, salvaged one of the older tires removed from my car, changed out the tires but kept the rim in tact, and gave it back to me for no charge! Just a great group of people working here. I would definitely go back again and highly recommend them.

Garrett, the store manager, called me to apologize and rectified the situation. There was a miscommunication as to why the tech wasn’t able to work on my car for 20 minutes. I was highly impressed with Garrett’s professionalism and respect. I definitely plan to give them one more chance.

This is the place to go. Last Saturday, I was across the street at Just Tires with a flat. They there informed me that they had no time until Monday at best. So I decided to try my luck over at Deerfield Tire. As soon as I walked in, I was greeted by everybody with a smile.
They informed me that since my car was AWD, I would need to replace all the tires, as I had worn the tires in. A little pricey, but only a few bucks more than Just Tires would have charged. Jeff and Carl B. did a stellar job of contacting me at each step of what they were working on, and provided excellent customer service when I came in. I’m so glad I found this spot, and will continue to give them my business. Thanks for all the help, and keep up the great work!
P.S
Great popcorn in the waiting area!

I drove 10 yr old car in for winterizing and was prepared for the worst. I met Carl Baumeister and asked the car be checked. He suggested I simply get the needed oil change which included the free mechanical inspection. Remember they are a full service shop… struts, brakes, radiator, spark plugs… I was waiting… tick, tock, tick, tock.
Whamm!!! 200.00 … An honest shop and a great Service Manager Carl. I don’t know the other reps but I can only rave about the standard of service and care I received by Carl and his team.
Family and friends and clients are hearing of his group and so are you.
Outstanding, Carl.
Ps. days into the deep freeze and the car is rolling strong and warm.

I have been buying tires here for 20 years. They are always fast and efficient. They give me a decent price as well. Clean waiting area. I am a loyal repeat customer.
Thank you Deerfield Tire!

********Original review — 1 star**********
I was very happy with my tire purchase… until I had a problem.
When they installed my tires, they also installed metal valve caps. What I have now learned is that these metal caps have a tendency to cause on the valve stem, and they ultimately seize. I cannot remove these caps to check or fill my tires.
I contact them to see what could be done to resolve the issue. The guy immediately went on the defensive… first denying that they ever installed metal caps (for the very reason of corrosion), then admitting (in a half-​assed sort of way) that they might have installed metal caps… but it is my fault nonetheless because I (or another shop) must have overtightened them.
No human has the hand strength to tighten a valve cap (with their finger, mind you), such that it can never be removed. I can honestly say that in the nearly two years since my tire purchase, I have never needed to add air. Also, I would only add Nitrogen (which they used to fill the tires when first installed). I can only get Nitrogen by bringing the car to Deerfield Tire and having them check & fill my tires… otherwise I would have to pay.
Anyway he said all he could do is try to loosen the caps (and charge me labor for doing so). If any caps didn’t loosen or broke in the process, it would be $ 129/​ea to replace the valves (since the valves contain pressure sensors).
My main gripe though, was the rude, accusatory tone that the gentleman had during our entire conversation. The guy claimed to be a manager, but I certainly hope that the owner does not condone the type of attitude he gave me.
*******UPDATE**********
I was contacted by the business owner, Garrett, after I logged a complaint on the feedback form of their website. We still have our disagreements on certain key items:
A: He still seems skeptical that his shop installed the metal valve caps
B: He won’t accept that the metal caps are the root cause of the corrosion/​seizing
Despite our remaining disagreements, he did put forth a good-​faith effort to resolve the issue, and he did apologize for his employee’s handling of my original call.
I would not have posted my original rating of one star, had it not been for the fact that the employee I spoke with had claimed to be the manager. Taking him at his word, I assumed he spoke on behalf of the business’s management. In reality, this man was no manager, but just a Service Writer. He’s nobody’s boss; he doesn’t hire or fire anybody.
In an effort to resolve my issue, Garrett put me in touch with a different Service Writer named Jeff. Jeff is superb, and he provided me with excellent customer service. Kudos to Jeff for stepping up!

Everyone at Deerfield Tire is professional, polite and attentive to what the customer needs. I was in and out in about an hour today for new tires, an oil change and an alignment. I will 100% recommend this place to family and friends :)
They treat you like family, which is what you want when you are trusting people with your car.
I would also like to add that I got to watch How to Lose a Guy in 10 days, eat popcorn and study while getting my car worked on. Plus, I got a flower. So, for some of the reviews that dislike that… whatever… haters gonna hate. Keep on doing your thing Deerfield Tire.

it’s amazing how quickly your loyalty is brushed off. last year, i had 2 nails on two separate tires so i went to #deerfieldtires and purchased 2 new fuzion tires. unfortunately, i have a nail on one of the new tires and need to replace it again within 6 mos of purchase. i received a coupon in the mail (firestone coupon) for $ 15 off any purchase. i called and asked if they would honor today (8÷5÷14) but they said «no.» general mgr/​owner will not accept it. what’s the point of going back to show my loyalty when i’m am not treated like a returning customer. the price for a fuzion tire is $ 80 and a comparable tire at firestone is $ 78.99. i tried to give my business to deerfield tires but i guess my loyalty and coupon is unacceptable. i guess i will be giving my business to firestone (in niles) rather than deerfield tires.

Dropped/​picked my car on time with respective oil Chang. I got a free oil change with coupon