Bellagio Limousines

Terrible customer service! My mother has used this car service for over 7 years to get to and from the airports. You’d think an airport car service would have the wherewithal to check the flight status to ensure there are no delays/​re-​routes/​etc. After all, the client is in the air and can’t call/​text such info.
So when our flight left Florida this past week in a major tropical storm, and they closed JFK to incoming air traffic, we were diverted to another airport up north to refuel the plane and wait out the storm. After touching down, My mother promptly called Bob to let him know what was happening. He was abrupt and discourteous and claimed he’d had his driver waiting at the airport. (funny, because all incoming flights had been cancelled for hours). She told him he’d have to monitor the flight — that we had no control over the weather!
Long story short, when we finally landed and my mother got in the car, Bob was rude and irate and told her he was charging her DOUBLE for the trip because he failed to check the flight status! After 7 years of being a faithful client, honestly, we expected more. Especially when we had no control of the situation.
Seriously, take your business elsewhere because this guy Bob has no idea what he’s doing or how to check a flight/​airport status. Additionally, he really treated my mother very poorly after she spent 10 hours traveling to get home and he obviously has no idea what it means to be in service! A cabbie would have been better — and nicer. She may be out the double fee but hopefully this review will pay her back in karma! Eff you, Bob!