L L Bean

Great service, yesterday August 28, 2015. Employees are all super friendly, they actually have everything in stock, and the store is large and spacious. Conveniently located in Legacy Place, exit 15A off Rt. 128, on Providence Highway.
5 stars, easily for the WONDERFUL LL Bean Dedham!

I will give this 5 stars because of LL Bean and how they treated an issue.
The Dedham store made a mistake when i was making a purchase, and when i called in to the LL Bean call center they used their database to locate all the needed data and absolutely exceeded my expectations.
I already told my mom about this, and think they just won a customer for life.
Takeaway: if you are ever not happy at their store, give them another chance online or by revisiting the store. Talk to them, explain what your issue is.
All the best,

I want to review the Kayaking Discovery Tour offered by LL Bean in Dedham. This is a great opportunity to learn the basics of kayaking. The instructors Matt and Jessie were very helpful and knowledgeable while maintaining a friendly atmosphere. The tour itself was fun, the kayaks were great. Highly recommended for beginners and those who have kayaked before but want to learn more about this hobby!

While the L.L. Bean mothership in Maine remains my favorite store, this one is a pretty good back-​up. I was here a few times over the holiday season. The L.L. Bean website is a great option but there are times I just want to see the merchandise up close and double-​check on the sizing.
As might be expected the store was almost always busy from Thanksgiving on, but lines moved quickly and it was always easy to navigate throughout the two levels.
I was able to pick up some Christmas gifts here including two chamois shirts for my husband.
Customer service is one of the hallmarks of why I love the company. The staff here is helpful and accommodating.
It does disturb me however when I see how some customers abuse the guaranteed return policy. When I saw someone returning a worn out pair of L.L. Bean boots because they were «worn» out, I seethed inside.
They were able to make the return but to me that seems like cheating. But the salesperson made the return and the person got a credit. Of course, this type of behavior makes it bad for the rest of us when prices have to go up as a result of too many people pulling stunts like this.
Over the years L.L. Bean has shifted their manufacturing from the U.S.A. to overseas; primarily to China. While this is not unlike what countless companies have done, sad to say, it somehow seems especially egregious for a local New England company that once prided itself on the quality of its merchandise much of which was once locally made.
So while the products they sell are guaranteed, the quality on some items isn’t where it should be and where it once was.
With the L.L. Bean clothing I own that is made of cotton, I will no longer put any of it in the dryer after washing since they will shrink beyond belief.
All that said, a shopping trip to an actual L.L. Bean store (versus online) can be a fun experience. The store in Maine is iconic. This outpost in Dedham is pretty good but only if getting up to Maine is out of the question.

I didn’t know LLBean stores existed until I came here. There’s a huge boot outside – be sure to get your photo with it!
One staff member followed me around like I had done something wrong… the rest were pretty busy as it was the time leading up to Christmas.
Tons of fun gear, and soft clothes, I could have spent hours walking around looking at all the things I want but don’t need.

I went back yesterday because the backpack strap was torn. We got good life out of this backpack and it was otherwise in great condition so I only wanted to see if they could repair for me. But Jon said it was not worth the repair, they could just replace it. I was very happy and a bit embarrassed because I did not want them to think I discounted its quality by taking it back.
The store was busy but line moved quickly. Jon was friendly, professional and efficient, he had that warm smile that just made me feel good.
Every time I came here, I left feeling I wanted to come back. I love the store, I love the merchandise quality.

They don’t allow dogs? Enough said, absolutely ridiculous. Neighboring stores do, and they don’t even sell merchandise for dogs!
This is a terrible policy that needs to be reversed. Follow in Orvis’s footsteps — they are just next door and they are now getting my business.

Always reliable customer service at LL Bean and this store is no exception

No matter when you go, you can always count on long lines and poor service here! I love the merchandise but can’t stand to set foot in this store!

Pros:
* High quality merchandise
* 100% lifetime guarantee = TRUE
* Free shipping
* Outlets: a MUST
* Timeless looks
* «Signature» line more youthful, contemporary
* Intelligent, efficient, local employees
* Free monograms, returns with Bean credit card (& earn $ towards Bean purchases)
Cons:
* None, so far…

L.L. Bean Dedham,
Please hire new people.
The guy I asked for help was so incredibly dismissive and rude. I understand that it was the holiday season and the store was crowded and that he may have felt somewhat overwhelmed, but that is no excuse to treat customers poorly.
It took forever to be helped and when I was finally able to inquire about the product I was interested, I was swiftly interrupted with a loud «We don’t have it!». So, I began to ask if they had another color and before that question could leave my mouth, I was interrupted yet again with a «We don’t have it!». Only this time it was louder and more agitated. Well, excuse me for living guy! Geez.
I want to give this place one more chance because I’m thinking maybe it was just that one guy, but I’m seriously debating whether or not I’m going to.

We stumbled in to look for an item that I thought would have been too expensive at L.L. Bean. Turns out that the excellent salesperson showed me exactly what I wanted, and even something better that was less expensive
I compared with prices online. They were competitive, and it was a pleasure doing business with them.
Very friendly and competent.

their 6″ duck boots are $ 90. what else can i say?! that’s a steal!!! service is good and selection is vast. but $ 90 duck boots. automatically five stars in my book!!!

Always liked this place since it’s closest one I can get to aside from the flagship store in Maine.

I love L.L.Bean. Being from Texas, I had never really had a need for this type of gear and clothing, but over the past couple of years, I have become a huge fan.
During Christmas, I bought my wife a winter pull over top. I got it home, took of the tags and washed it to get it all fluffy. I presented it to the wife who wore it. She was not happy with the fit but smiled and carried on. Finally I asked why she had stopped wearing it and she explained she did not like the fit. So off to L.L. Bean to put their words to the test.
I had the receipt stuffed away so I gathered it up and off we went. Got to the store, presented the top and the receipt. They asked if we wanted in store credit or the funds put back on the card. In store credit was our option. They also put onto the value of the card, the coupons I used when I get the top.
The wife picked out what she wanted, we perched it and off we went. They did not ask questions, they did not want to know if it had been worn. They just took it back, smiled and completed out the transaction.
Between their in store service and the mail order, I am not sure there is really a need for any other winter apparel /​outdoor place.

Love LL Bean!!! I do the majority of my shopping online, but sometimes feel the need to stop by a store, see the giant boot, and go in and see what’s new. Not to mention that the stores get all that neat «stuff» near the registers year-​round (boot keychains, anyone?) and cool Christmas ornaments, etc that aren’t online and/​or in the catalogs. This morning I got an AWESOME hooked wool rug for half-​price (forget buying clothes for myself when I can buy a rug with a Golden Retriever on it!!), and a ton of advice from a nice 20-​something guy named Steve (I think?) about winter coats.
Of course, it was 62 degrees and we were talking winter coats, but that’s a different story…

As I have said in a review for the Burlington, MA location — nothing can beet the flagship store in Freeport, Maine, but this one certainly beats the Burlington location and has a fantastic selection of flies, fishing gear and much more space in my opinion.
The only this that is tough about here, and it has nothing to do with L.L. Bean at all, is the parking situation. While there is a «private lot and parking garage», when Legacy Place is busy in general, you should be prepared to go on your own hiking trip through the lot to get to to the store.
The staff is great, as is the case with L.L. Bean in general, and everything is where you would expect to find it, neat and organized.

This place is the best… in and out in 15 minutes with the exact size chinos I needed for the summer. Next time I need to buy cloths (hopefully not for 2 years) I am going to try to get it done in 12 minutes.

If you don’t know what L.L. Bean is and you live in New England, you should at this point start driving west. A staple of most children’s school life (who didn’t at least know someone with an L.L. Bean backpack?) and a mecca for outdoor enthusiasts alike, this brand is pretty deeply rooted. While I have been to the Maine store (never pass up a chance to use a pun) it’s a bit of a hike, and not feasible to make for one or two small items. As such, I was glad when this store opened up nearby.
Store is really nicely done, albeit a bit small in comparison to other L.L. Bean stores. Layout is very logical and easy to follow. Place has a very rustic feel to it, essentially what you would expect. Decent selection of product, although there’s definitely more in the catalogue. Great fishing section for the area, and they have some cool features like on site monograming, etc. Parking is more then ample, and staff is very friendly (often get said «hi» to about 5 times a visit). Can’t really make any qualms about prices, since their standardized across all stores, but some things you can find a better deal on elsewhere.

LL Beans hasn’t let me down. There stuff is durable, high quality, and has a full warranty which I absolutely love.
I just ordered two new lunch «boxes» on line. For about $ 13 bucks and free shipping I’d rather go with something that will last rather than have to replace a cheaper one in a few months.
My girls are small and don’t grow fast so I was able to get 5 strong years out of a parka and ski pants. I’ve been looking at their fall raincoats so when I saw their sign I had to go back. I’ve been looking for the fleece lined ones and hoped I could pick it up but as others have said this is a smaller store and they seem to carry the more basic popular items.
The place does gives you the rugged outdoor feel like the other LL Beans stores do and wouldn’t cha know they had rows of back packs and lunch «boxes» right out front.
I myself like the LL Bean second stores like the one in Nashua and Concord NH. I don’t think they call them second stores but «outlets». The prices are lower and they still have the LL Bean quality but for whatever reason the item either didn’t get the final stamp of approval or it was an exchange or return with some special monogramming.
I’ve gone to the craft stores and stitched a decal or put an iron on over the monogramming and voila just like new.
5 Stars for LL Bean
3.5 for this store