Hilton Boston/Dedham

Arrived at this hotel to discover there is major renovation occurring. My room was at the end of the hotel, which would not have been a problem other than the many trips I had to make to the concierge desk. When I entered the room, it was extremely cold. I checked the thermostat to discover the LED was not working. I went to the front desk who told me maintenance would be there. Walked back to the room. Twenty minutes later I went back to the front desk to repeat the complaint, and was told the same thing. When the technician arrived, he told me what I knew– it was broken. He replaced it. I went to dinner. AN hour later, the room was still cold. I asked for a new room and was given a new key card. Back to my room to repack, got to the second room to find it was occupied. Back to the front desk. Gave me a third key card. Got to the room– temperature was ok and thermostat was working. Unfortunately, the sink and tub had continually running water. The sink dripped and the tub had running water; apparently for quite a while too as it had left a huge brown stain on the tub and smelled like old urine. I gave up and kept the room.
All in all, I would have to say sleeping in your car for the night would be preferable to staying at this hotel. The manager should be embarrassed. Obviously I will make sure that my company is aware of this.

Stayed here twice, breakfast was not worth $ 23. Wifi here is so slow it is un-​usable. Go elsewhere.

We’re were extremely pleased with our stay at #TheHiltonBoston/​Dedham. I’m writing this as we are driving home from our stay in the Boston area. The hotel is undergoing major renovations so there is some upheaval in the lobby and first floor common areas. But really, it was not an inconvenience. We enjoyed a very nicely renovated room. The bed was extremely comfortable, there was a terrific 49″ LG TV in the room, 2 full size mirrors on the closet doors and oh the bathroom! It was very well lit with a lovely modern vanity with white quartz countertop, with plenty of under-​counter open shelving for me to store my bags of toiletries. But the best part was the shower. It was an oversized walk-​in shower with tall glass shower doors, hung barn door style like they are showing on many of the home renovation shows on HGTV. We had plenty of hot water and excellent water pressure. We had breakfast at the hotel and it was delicious, if a little pricey. Aren’t all hotel restaurants? We didn’t look at the pool, but we did check the fitness room. All I can say is wow. There was a lot of equipment– numerous treadmills, ellipticals, bikes, etc, and plenty of the latest equipment that are in the best fitness centers. If I had to find any fault it was the fact that we had a rather unattractive view from our window, but we really weren’t thee to spend our time in the room, and I had not asked for a room with a view. One other minor issue was that the elevators give a big jerk as they start to move. I imagine this will be taken care of as they complete the renovation.
Parking was included in the price, which we were very pleased about. There were several college graduations going on this weekend, so staying in Boston or Brookline was ridiculously expensive.
I also want to mention the staff. They were so accommodating and eager to be sure we had a very nice stay. Of course the staff should be friendly and accommodating to the hotel guests, but I have never experienced such sincere caring and wanting to be helpful from hotel staff. Kudos to all of you!

I had a very mixed experience during my stay here. My boyfriend and I stayed here for two nights last month and we had a whirlwind of bad experiences, redeemed only by the responsiveness of the staff.
The Bad: The hotel was under construction when we stayed there so the hotel definitely wasn’t looking its best. Our room had to be changed three times due to various problems (ridiculously loud/​clunking heaters, toilet that wouldn’t flush, television that didn’t work). The lobby was FREEZING. It was super cold that weekend and the lobby was almost as cold as the parking lot. It made it impossible to spend any time down there which was unfortunate since we had a fire alarm go off at 1 am and the whole hotel had to wait in the freezing lobby until it was resolved.
The Good: The staff here was nothing but friendly and accommodating. The problems with the hotel were clearly beyond their control and they handled every situation with a smile.
I’m not sure that I would give this place a second chance simply because of the sheer volume of issues that we ran into that weekend. What was meant to be a relaxing «staycation» was really ruined by the number of issues that we encountered.

The good points of the hotel: Front desk staff is extremely helpful and friendly. The restaurant is so good. Room service is quick and delicious. The room was also very clean and it convenient to the major highways.
The down sides to this hotel: The parking is overcrowded. I drive an SUV with a roof rack so I couldn’t go into the underground parking lot and the outdoor parking was under construction with cones blocking many spots… Also the fact there is only one elevator bank in this rather large hotel is inconvenient when you have a lot of luggage.
For the price this hotel, however, it is a great deal and I will definitely be back.

Stayed 3 nights. Front desk service was nice. Following things were wrong w/​my rooms cleanliness:
*Found lots of long black hair all throughout the bathroom… definitely not my hair
*Shower still had black hair in it when I went to use it
*Found a used water bottle near the bed from someone else’s stay
*2/​4 towels were gross. One looked like it had make up on it. The other one looked like it has been used and abused for years
* Sheets weren’t tucked in so when I pulled back the covers, everything came off
Overall, I thought the cleanliness of the bathroom was gross. With all the black hair that was in it, it seems as if the bathroom wasn’t really cleaned in between stays.
I don’t know that I would ever want to stay here again. Cosmetically, it looks great. When you start to look closely, the cleaning services could be worked on. A little disappointed, especially for a Hilton hotel.

Husband and step daughter had a great stay!
Front desk was very nice, as a Frequent Guest, they gave me an extra water for my daughter and a list of benefits of the hotel.
I arrived about an hour early than check in and they were able to us a room early, especially after a long drive.
I received 2 breakfast vouchers and buffet was delicious. It catered to many food needs.
Self parking was plentiful!
Lastly, super convenient shuttle took us to the Legacy Place where there were a ton of restaurants and shops including a movie theater.
Kudos to Shashana for making our weekend trip hospitable.

Wow! I stay at hotels on a weekly basis and it’s rare that I see exceptional service. But that’s exactly what my team and I received here. Chris Rousseau in particular checked in with us multiple times throughout our meeting and remembered us through our stay here. Always greeting us with a smile and providing service above and beyond expectations. We will be booking here again!

So far not so good. The front desk woman has a horrible attitude!!! Not welcoming at all.

Meh… I guess that was the theme of the weekend, but the hotel didn’t really do anything to change that for the better. While the service was ok, the room wasn’t impressive and the room service was over-​priced — even by room service standards. At one point I went to the hotel bar to get a couple drinks — and with tip it ended up costing almost $ 30 for a couple of low-​quality cosmos.
I get that everything is more expensive based on convenience, but c’mon. I didn’t have a chance to check out the gym /​pool but from what I could tell they were in great need of being updated. Needless to say I won’t be back in the area for quite a while, but when I do, I’ll stay elsewhere.

We had major neighbor problems. Accommodations were decent, but nothing special. Definitely sub-​par as far as Hilton goes. I kept thinking for sure there was a refrigerator hiding in the room due to all of the noise, but it was just the air system that is ridiculously loud when it kicks in. Pillows, I believe, were down, and this is a problem for allergies.
That came in handy our last night though. There were a group of people staying at the hotel fighting and screaming at each other from 9:30pm-4:30am. They woke me up several times (they were next door) and I couldn’t wait for the air to kick in so their noise would be drowned out. Another room down the hall had people smoking in it. I think someone called security on the loud group around 3. They shut up and then got loud again later. They should have been kicked off the premises – it was so bad. My sister moved her bed from the wall because it was pulsating. Also Dear Jessica from room 413, the rest of Massachusetts does not want to hear that you want to go to bed. Stop yelling.
Other than that, my sister and I were a little bugged when all we wanted was to pay our $ 3 for an ice cream and the guy at the desk was answering the many questions these guys had when they were checking in (the kind of questions the answers to are all in the info in your room). Eventually there was a line of 4 other people. After waiting 20 minutes for our ice cream we decided it wasn’t worth it and went to bed.
Fortunately we got a decent discount on our bill on the way out after the screaming/​smoking.

For a Hilton are you kidding me this place is lucky I gave it two stars…
One of the worse hotel we have been in…
Hotel is out of control…
The management sucks…
It’s in needed of an overhaul…

This place is great and I cant wait to come back. The price includes parking and is about a twenty to thirty minute drive to Boston at half the price! The hotel is huge and has a pool, a coffee bar, a lounge, and a restaurant.
My room was clean, no complaints.

I’ve upgraded this review for three reasons.
One is that the staff brought up a fan that could help to mask the noise. In fact, the entire staff that I met was very congenial, friendly, and helpful.
The second is that the manager followed Hilton’s philosophy, and made it right. While they couldn’t fix the fan problem, he otherwise accommodated my requests.
Finally, I had the opportunity to eat at the hotel, and I must say that the quality of the food was superb. I had the Cedar Plank Salmon twice while there, it was so good.
I may be back in Dedham in a few weeks, and moght consider staying here again, possibly.

Second time staying here, both times for business. Will not do so again. Simply it is not worth the money paid. Two major issues, one minor.
Major issues: the rooms on the first floor (very cute, it’s actually the basement) require a (loud and bulky) dehumidifier connected by flexible ductwork to the outside window well window. And it’s still damp. Second, the rooms all have connecting doors to create a potential suite. Problem is, the sound acoustics through the doors are non-​existent. I could hear the next rooms’ cell phone ring — among other things. All this for a business rate of 250+ per night? No.
Minor issue — elevators are skittish, slow, loud, and frankly feel really unsafe.

Very clean and fast check in. Got 2 free bottles of water.
Front desk was very helpfull and finding places for me to eat.
Clean bathrooms and quiet room.
My only issue is hate being in 1^st floor but what can you do

Parking and Wifi are free, bed is comfortable. Other than that meh. Hotel seems understaffed and the staff available range from brusquely competent to rude.
My main complaint is that I was put in a «non-​smoking» room that had clearly been a «smoking» room for years and still smelled like it. Also I was across the hall from two racquetball courts. They got going in there at 7am each morning. Whapowww! Who has guest rooms near the racquetball courts? Who plays racquetball anymore for that matter?
It was fine but I think I can do better elsewhere next time.

Won’t recommend. Had to cancel within 24 hours and was charged for not even staying there. Hotel management wouldn’t budge even though I am a HH Gold member. Very disappointed. No way to treat a business person who stays 70 nights in Hilton hotels.
Go to Marriott where they respect you as a frequent traveler and visitor. Too bad I can’t give 0 stars because they deserve it. What poor customer service. Policy or not. Traveler beware! Taking my business elsewhere.

This hotel has been here for I think at least 25 years. It is easy to get to via driving or the commuter rail/​Amtrak. There is really nowhere to walk but Legacy Place and a vast number of places are within a five minute drive.
If you are visiting Reebok or Dunkin Doughnut in Canton, this is the hotel to stay. It is a quick ride and the hotel shuttle will most likely take you. If not it is a five minute cab ride.
I would ask for the free wifi. The hotel supplies a number of newspapers including the financial times.
A lot of the hotels in the area are starting to charge for parking. It is nice to see that this hotel has not. The garage a a few covered levels.

I usually only come here to stay for free with my mom for a once a year convention. It’s about 18mi from where I live so I stay and do work and use the internet in their lounge. I also like that its one exit away from Legacy Place and a plethora of eateries and stores. The hotel is nice and there’s a cool liitle bar to the left of the lobby. When I went this past weekend there was a handful of attractive middle aged people mingling and getting their drink and flirt on. I’ve been here before for a fashion show banquet that was set up nicely. The front desk hosts are friendly
My only issue is the somewhat small parking garage. Its usually packed and was bulit by someone who maybe didn’t own a car? Meaning its somewhat confusing trying to navigate a way out.