AT&T

I went in there recently with my 14 year-​old son and his very broken iPhone. They said that it would need to be replaced, which made sense. I explained upfront that he was 14 and that he did not need the newest iPhone and that we were looking for the most economical option. Long story short – my husband deals with all the phone stuff/​bills so I went in there a little clueless about the payment plans and what we were currently paying. The man we were dealing with was extremely pleasant and friendly, and then proceeded to take full advantage of the fact that I was not clued into the plans! He fully ignored that I said that I wanted the cheapest option, and that my son did not need the newest phone. He basically, presented the information to me in a way that made it look like I would ultimately be paying less than what I am currently paying and that we would get the newest phone for my son. I called my husband about it, who explained to me that I was getting ripped off! I felt I had walked into a really bad used-​car dealership and had the wool pulled over my eyes. So, if you do go in there, have all your numbers with you, question everything and have your wits about you!

Stephanie was a great help to my family last night. We did 2 iPhone 6s Plus updates and everything was seamless. She is extremely knowledgable about plans and phone insurance options. Stephanie was friendly and patient, not to mention she stayed late to help us set up our phones. I would highly recommend this location, and I would be sure to ask for Stephanie!

2 stars due to poor execution on agreed upon account setup.
The reps at this branch were very friendly and attentive. No issue whatsoever with that regard. What became an issue was the bill total that was agreed upon did not show up in the first bill as planned. My wife and I agreed on $ 210/​month with taxes/​fees. What showed up on the first bill was $ 319 because the account was setup incorrectly by the sales rep.
I called customer service and an agent confirmed that they would correct the account and offset the difference on the next bill. Fine. Mistakes happen. I called a week later to confirm all was good and a second agent said yes and not to worry. Super.
Fast forward 2 weeks later and I wake up to a disconnected phone line and still no adjustment to the bill. I had to call in 3 times because the first two agents disconnected me for a reason I can only imagine was an intellectual inability to process the issue and resolve it for me. The third agent blindly xferred me to another agent without warning and at this point I had had enough and asked for a supervisor who fixed the issue in about 25 seconds.
Moral of the story is, anything they quote you for a price, write it down and take names. Be clear with agents on the phone about what you’re agreeing to so that when/​if AT&T doesn’t follow through you have all the ammo you need to correct their mistakes.

I’ve been with AT&T for 15 years and don’t deal with the non-​corporate stores. I went in for a phone upgrade and was given a «free» tablet. The rep said, ‘… and you get a free tablet with this new phone.’ No more detail than that.
My bill arrives and there’s a new phone # and almost $ 60 of charges related to the «free» tablet. I hadn’t done anything more than take it out of box.
Went to return (after call to Customer Service) and was told it was after 14 day return period, which is on back of receipt and if I wanted to cancel the line, I’d have to pay the $ 175 de-​activation fee. That did no go over well with me. I should note that when I upgraded, the rep moved my contacts but not my photos. He said I should be able to do it myself. I had told him part of reason for new phone was it had lost a bunch of pictures so this was a big lack of service.
Add the lack of service with photos to the lack of disclosure about the tablet on the first visit to their refusal to try and resolve a problem for a long-​term customer and I will never be back. Also won’t recommend them.
PS to Dedham store. Customer Service did what you would not and cancelled the tablet service with no fees and reversed any fees that had been charged.

I went in for a discount offered thru my union – something I’ve tried several times before but AT&T doesn’t make it easy. Despite a bunch of customers milling about, Tony was able to help me straight away. He even found a better discount for which I was eligible. Thanks dude. You rock.

Stephanie is a great customer service rep at the Dedham AT&T.
You should definitely come here.
Yes I understand it is much busier and involves much traffic than the one in Walpole (across from Walmart), yet Stephanie and many of the other employees are super friendly, kind, funny, and helpful. I got everything I needed done in a timely fashion this evening, and look forward to going back to this AT&T soon to upgrade (maybe), so definitely make the trip to this location.
Overall, choose AT&T over others like Verizon and TMobile. This store was rated #1 in 2014, and AT&T has the best coverage, and 4G data (according to the sign inside of this location).

My wife and I went to change plans from Verizon. We also wanted to add a line.
Alex was very helpful and knowledgable.
He walked us through our options.
I would defiantly recommend this location for your phone services.

I must Say… I have always loved At&t. I have been a customer for many years… and the service has always been great! Ryan Kohl is BY FAR the best customer service representative EVER! He is efficient, full of knowledge, and will not just sell you anything to make a quick buck! He goes over the BEST solutions FOR YOU… and then lets you decide. He does not push anything on you… but like I said… full of knowledge! He is so helpful! I went in recently, to upgrade my phone! Not only did he provide excellent service… but helped told me all of my options and was there to answer any of my questions! I highly recommend seeing Ryan for any of your cell phone needs! A+++ for AT&T! Thank you for your many years of service!

Worst customer service. Waited 45 minutes while workers were hanging out chatting with friends and then turned away. Said I wasnt listed on plan. Complete Bullsh/​t. Manager rude. Been att customer since it was cell one. Zero empathy for customer. If I was buying a new iPhone probably would have been helped. Needed a new sim card for kids phone. Wasted my friggin time.

My mother broke her cell phone and came here for a new one. She is elderly and really doesn’t know the difference between a iPhone and a dinky pay as you go flip phone. Perfect victim for a scamming employee who informs her that she can get this new awesome deal 20 bucks for an iPhone 4s. She had an upgrade available and the phone would have been 99 cents. He sells her a phone for 440 bucks! What he failed to inform her is her phone is 20 dollars a month to pay off a at cost phone. I manage 3 lines on our ATT account and didn’t notice till the return period was up. We have been with AT&T for 10 years and I have never been more disappointed with a cell phone carrier for doing nothing about this. Turns out the employee doesn’t even work there anymore but Im sure he got his commission off ripping an old lady off.

Life without my mobile device seems unfathomable to me! Especially just before a road trip to FL!
When the iPhone 4 S came out, I decided to move my business over to Verizon because I know that their cell coverage is great. What I did not realize at the time was that I would have absolutely NO service at home! I tried to get some help from Verizon, but found none. Instead, I returned my beloved phones and came running back to AT&T, where a very helpful sales woman seemed glad to try to make my transition back as smooth as possible.
I came to AT&T for help the day before I left on my 1,500+ mile journey. After a short wait, the service that I received at the store was great! Their follow through on open items after I left the store was not so good, and so I could not grant the 5 stars that I would have otherwise given them.
As far as AT&T as a wireless service provider, I am not happy with the many frequently dropped calls. However, I will stick with them for now because service at home is essential.

Picked up the new Iphone 3G S here on Friday and they are pretty good at this location. I have had good luck with great staff taking care of me at various locations. This one was pretty efficient and knew exactly how to set me up and it was quick and easy. They answered all my questions and helped set me up with the new phone. I highly recommend them and the new Iphone!