The UPS Store

Customer service was both slow and obnoxious. She typed with one finger then acted disgusted that I wa ted different prices for overnight, next day or 2^nd day. When she finally told me with a disgusted tone I confronted her that as the customer I was asking a simple question and didn’t need the sighs of disgust. She promptly gave me attitude. I asked if the manager was the man in the back and it was. He either didn’t hear me of was busy. Taking it a few hundred feet to FedEx… nicer and better prices… or the post office… now just dayum THAT’S bad!!! Large middle aged black woman with no name tag.

A-​OK was born for The UPS Store. I pop in every few months or so to send off a free return, and I always have to wait. Thankfully never levels of DMV waiting, but I just want to get the heck outta there. And I wish they were open Sundays. According to the website, ground pickup occurs Monday-​Friday at 7 PM, just throwing that out there. The UPS Store is fine but certainly not a place I’m dying to visit. Note: there are two entrances so don’t be confused by the curved glass wall at the front of the store; you can go to either side!

This UPS store is refreshing! The store is clean and the customer service is stellar. They do not charge to tape and label packages. I would highly recommend this store.

Wont be coming back to this location.
I came in on weekday morning around 9am. I had a pre-​paid for return to drop off and there was no drop off station to be found. In the past, at every single other UPS location I have been to (in Los Angeles, CA; Fresno, CA; Austin, TX; Chicago, IL) there has always been an area to drop off packages with pre-​paid labels.
Not at this location.
So, I got in line behind 2 other people. The person directly in front of me also had a package with a pre-​paid label and seemed annoyed to be in line.
The guy behind the counter never even looked up from whatever he was tending to with the customer at the counter. Not to acknowledge my entrance in the store or to tell the 2 of us in line that it would be a moment. Then the phone rang and he spent several minutes arguing with someone on the phone about a package that had been dropped off the day before. Again, he never even looked up at the customers waiting in line.
I have never spent that long in a UPS store, ever. Especially with a package that all I needed to do was hand over!
When he finally got off the phone I finally said «excuse me, is there somewhere we can drop off packages that have pre-​paid labels?» and he seemed annoyed and said something along the lines of «it will be just a minute…» and then he finally said «you can bring it over there». I was finally able to drop the package off and leave; now running late to my appointment.
I definitely wouldnt stop at this location if there are others you can go to. The customer service isnt up to par for a location that Im sure gets busy from time to time. I am also extremely surprised they dont have a drop off area on their counter for pre-​paid packages/​returns.

The place is closed now for regular business but I can still get my mail. :-D. I’ve been receiving my mail and packages here since 1999. The staff is very knowledgable about shipping techniques and their technology assistance is great. This is so much more than a copy store which they will do for you or you can DIY.

The people that work here are friendly and helpful. I don’t hesitate to go in when I need to ship a package.

My experience at this location has not been pleasant. My package did not arrive anywhere close to the scheduled date and the customer service as far as finding out why the package did not arrive on time wasn’t very helpful at all. I’ll be taking my business across the street to the FedEx from now on.

Never had any problems with this UPS Store location. Clean store and friendly employees.

I am a fan of The UPS Store. The few times I have used its services at the Emory Commons location, including today, to get a government document notarized, the folks who have provided service have been extremely helpful and friendly.
The hours are better than the Decatur Post Office: The UPS Store is open 8:30 am to 7 pm, Monday through Friday, and 9 am to 5 pm on Saturday. They are closed on Sunday.
The UPS Store is located to the right of the Subway.

This UPS store located in Emory Commons is great. They have super friendly service, though it may not be the fastest. But honestly, I don’t mind waiting a few minutes for personal attention when I need a package shipped.
Note: they have 2 entrances, you can even start the packaging process if it’s a small item (such as if you need a padded envelope or something.). For larger items, like one needing a box, step right up the line.

Really slllllllooooow, I waited over 40 minutes with 2 people at the counter and no one in front of me. I had to go outside for a few seconds to throw something away that couldn’t be shipped and when I walked back to the counter was told to go to the back of the line so I waited over an hour to ship 1 item. Part of the staff was very helpful but not everyone.