The Keen Team

We had a great experience working with Ben and the rest of the Keen Team to buy our first home. We were referred by an acquaintance of mine who said they were extremely knowledgable about real estate in Decatur (and they were!) They are professional, well-​regarded in the community, and a pleasure to work with.
Ben is friendly, energetic, and frank in his approach to home buying. After we realized how quickly the housing market moves in Decatur (especially for homes in our price range), I started compulsively checking various real estate websites and emailing Ben to get him to show us houses that had just gone on the market that day or the day before. Was that a bit over the top? Probably. But Ben was responsive and always accomodated us in his schedule. Ben is laid back in his approach to showing homes– he lets the buyer walk around and answers any questions they may have about a property, or promises to find out the answer if he doesn’t already know.
Where Ben really shines is in the offer/​negotiation and home repair demand process. He gave us great advice, spent tons of time explaining what various boilerplate language in the offer meant, and so forth. Ultimately, Ben helped us secure a fantastic home in our price range, in less than 2 months time. With Ben’s help, we got all of the items found in the home inspection process (including some minor mold) fixed by the seller. Ben’s knowledge and attention to detail at the end of the buying process during the final walk thru were impressive, and incredibly reassuring for us as first time buyers.
The rest of the Keen support team– Barry and Adam in particular– were also great to work with. Adam provided a ton of useful information about setting up utilities, trash collection procedures, etc. They are also great at providing referrals (such as a vet for our cat, reputable locksmiths in the area to rekey the house, etc).
Last but not least– at closing, we were given complimentary address return labels w/​a picture of the house on it, and some postcards w/​the same. Just an example of their approach– it is totally comprehensive, and they exceeded our expectations.