Steak ‘n Shake

This is my second time this week visiting steak and shake located in Decatur al. Both times my food was not properly fixed, and did not taste good, our service was very slow and the waitress could not get anything correct, not only was my food wrong but two other people at our table had the same problem. My ticket was incorrect when paying our bill and I tried very nicely to ask them to correct it and the cashier couldn’t even add the ticket up correctly, example our order was as follows: two (2) Coles at 1.79 each, add vanilla to both for. 29 each, one (1) small Heath shake @ 3.59, one (1) small side salad @ 1.99, one (1) order of a Frisco melt with Cajun fries. @ 5.49, we had a $ 1.00 off for the Frisco melt which we showed to the waitress upon ordering and gave it to the cashier at paying the bill, I asked very kindly for the cashier to please re add the bill and she wouldn’t or couldn’t do it the total for that meal should have been 16.72 with taxes, and I was charged $ 22.77, doesn’t add up!!!

My first time to eat at a steak n shake. I was very impressed. Great variety of burgers and f reasonably priced. I love in Birmingham and will definitely be going to the nearest location. The server here was great l. Didn’t have to ask for refills and good was delivered fresh and within minutes.

Burgers and fries were cold when we finally received plates. Sat there and watched as others seated after us got their food. Waitress never came by our table for us to ask what was taking so long. She disappeared in back. Hot off the grill, delivered cold to the table should be new tagline.

Great burgers, great fries, great shakes!!! The atmosphere is bursting with that antique 50’s feel!!! I recommend the vanilla milkshake with the 7X7 burger!!!

Absolutely the worst experience ever at a Steak and Shake!!! 20 minutes no drinks… then brought drinks with a straw wrapper in one didn’t wait for food got up and left! Will not return to this location

I like to come here for the burgers and shakes they’re so good! Inside is very cute and the waiters are usually really friendly. They seem understaffed most times because it can take a long time till you get your food. I’m not a fan of their fries! Also not a fan of the drive thru… As great of an idea it is they’re just too slow to have a drive thru window I once sat in the drive thru for 20 minutes and the line of cars was out of the parking lot. Overall though I really enjoy my dine in experience and enjoy the food.

Went in around 8:30 tonight, there were 4 tables of people. There were about 6 people the front. I stood there forever (10 Min) just for someone to come over and ask if I wanted a seat. I decided just to order our 4 milk shakes to go. Needless to say 30 minutes later and very pissed off, I was fixing to just ask for my money back, when some lazy worker who had been sitting down, finally brought them over. Now I could see if they were busy but my goodness, I have never seen such lazy workers in my life. Never again.

These milkshakes are huge and delicious. You can even get two flavors side by side in the same cup. The burgers are also quite good, but the star is the shake. For us out of towners, the prices are amazing!

Fun place to eat… their hamburgers and fries are always hot and fresh. Best vanilla milkshake in town!