Onyx Consulting

This place is full of young, sharp computer geeks, but they arent geeks in the bad way. They’re super cool. It was a fun experience and they got the work done well! Thanks Armin and Pavle! These dudes are cool.

I popped in this morning because of a problem with my iPhone. The gentlemen at the counter said they would do what they could and after fiddling with it for just a few minutes he’s fixed the issue! And no charge! They were fast, quick, and kind. I’ll be back with any other mac issues specifically because they were so on point. Thanks!

In the category of computer repair services, I’ve found no better than Onyx. We’ve used them mostly for my wife’s Apple products but now also to repair my PC.
They always give us the straight skinny. If they’re busy, they tell us that and then provide an estimate for when they can get to our machine. If the machine is toast, they tell us that, too, before spending much of our money. Friendly people; easy to talk to, even if you’re not very computer literate.
With the latest repair, I actually thought my PC was toast but after a not very long investigation by the Onyx tech, the repair cost was fairly minimal and was completely covered by the initial charge for looking into the problem, except for parts.
Convenient, at least for us Eastside folk. Easy parking in front.
Highly recommended.

OK, this is my second review for Onyx. My Chromebook recently died and I brought it in to Onyx to see if they could repair it. They looked at it, diagnosed the problem, and said I would probably SAVE money if I contacted HP to see if I could have it repaired. Luckily, HP would repair it for free due to lots of people having the same problem I was having. I saved $ 250!
Onyx could have easily said, «We’ll repair it» and never suggested calling HP. I trust Onyx so much that I wanted to bring it to them first. They definitely will have my business again in the future if/​when I need repairs.

Onyx consulting is dreamland for the person who finds themselves in need of Apple computer repair. They have now helped me twice in two different locations and each time I get consistent service help and always feel great about he price and integrity of my machine. Due yourself a favor, go somewhere you can trust! Thanks guys!

What a hidden gem Onyx Consulting is! My Macbook had been painfully slowing down for a long time and a colleague told me that I probably needed to get my RAM upgraded. I am a total dumb techie and didn’t know what questions to ask. I called on the phone and was given great info about what I needed to do. I came in and what I really liked, apart from the friendly and kind service, is that I was told that I could get away with upgrading to 8 GB for $ 99 instead of 10 GB for more than that, because performance-​wise 8 vs 10 wouldn’t do much for me. I really appreciated that they were honest about the sale and proved that they weren’t trying to make a quick buck off of me. My service was done in lightning speed time and it was such a more calm and professional experience versus going to a crazy, impersonal madhouse like the Geek Squad at Best Buy or Frye’s or Apple. Support these local guys and you won’t regret it!

The great thing about Onyx is that if you’re willing to pay a rush fee, you can have someone look at our computer right away, likely before you’d even get an appointment at the Apple Store. If your repair is covered under your warranty, you’ll still need to pay the rush fee, but if you’re in a time sensitive situation, it’s well worth it.
My computer was actually misdiagnosed at first (probably because it was working intermittently). When I went to pick it up, they turned on the computer to show me, and the error occurred once again. I had to leave it there for another night (with a deadline looming — but hey, that was my fault for not backing up often enough), but they did fix the problem (hardware issue that was Apple’s fault) by the next day.
If I had another time-​sensitive problem, I’d definitely go back to Onyx over the Apple Store.

This place is great. They were the only ones in the city who would even look at my 2006 MacBook and got it running well. They also will order you anything you want from Mac and it comes in super fast. When I finally got sick of my tiny, annoying MacBook Air, I went in to see them and they helped me choose the right new computer. No crowded showrooms, no bright lights, just helpful advice and good service.
If you need a new Mac, this is the best place to go if you find yourself unable to buy a computer in a sales-​tax free state. They offer lots of extras for buying through them when you need technical support. Their prices are the same as the Mac store, and you are supporting local business.

My company uses Onyx Consulting for regularly scheduled maintenance on our Macs. We are heavy users and sometimes hard on our machines with the design work we do, and our consultant Oleg, has been able to keep them running smoothly. There’s not a single issue he hasn’t been able to resolve promptly. His skill set and level of professionalism are unmatchable. Onyx also assists with spec’ing out any new equipment.

Based on what an Apple employee at the Lenox Mall told me, my MacBook Air Display cable was physically damaged by an Onyx employee who claimed no responsibility at first. I went on Unilocal just to warn people but surprisingly this led one of the owners to contact me to «make things right.» While I wish this hadn’t happened in the first place at least the situation was rectified — and swiftly at that.
Maybe consider screening for this type of employee behavior in interviews. It’s not a totally abnormal situation. People skills are important in addition to hardware skills.
They do charge a $ 50 diagnostic fee and $ 100 per hour for labor whereas the Apple store charges $ 39 per hour and will diagnose issues for free. Granted you might go insane traveling to and around the mall.

I came in today to replace an iPhone screen, as I have heard great things about Onyx and their Mac repairs, aesthetic and not.
The guy «tipped me off» by telling me that he could replace my screen for $ 70, but alas thought: you may want to weasel your way into a new phone at the Apple Store. Do you have an upgrade?
Well a hundy upgrade with all new fancy things? Yeah, you get the day off, nice guy at the Onyx store in Decatur. Sure. I’m going now.
Shiny.

best service in town. they helped me out with my broken screen i phone. everything was done perfectly and on time … any issue i have with my computer or my phone, the only guys i would go to

I’m an 18 year IT Professional and as I just mentioned on another «well known ratings site» about Onyx, I’m happy to speak to anyone personally who might have misgivings about this company, it’s staff, its expertise and its business practices. Just contact one of the two Onyx owners and ask them to put you in touch with «MikeM». No — I don’t work for the company, No I’m not being paid to write this. I write this because I have worked with this company for about ten years in two different IT Manager positions I’ve held and wouldn’t have it any other way. No consulting company is perfect because technology is precarious, often times unpredictable and unstandardized. However, Onyx has saved my hide on more occasions than I can count. They are my 2d tier support organization and upper echelon knowledge resource. In my current IT Manager role, I have seen Onyx gain the trust and respect of my managers for MANY different reasons — primarily because of their dependability, honesty and fairness. Suffice to say, I’m more than certain that when the day comes for me to leave my current position, the organization I serve will very likely stay tethered to Onyx for those very reasons. I have read a few of the negative testimonials here and there about Onyx but it only took me a few moments to know that the one’s I read are from people who don’t «appear» to understand the norm when it comes to costs and various types of repairs. I do know that the folks at Onyx will usually bend over backwards to make their customers happy. I can go on and on but I’ll stop here. Can’t say enough good things about this great team. Just do your homework carefully if you decide to go elsewhere for service…

These guys have lost a customer. I’ve gone there a few times for a desktop ruined by a power surge and a few other other hardware issues. They do what’s expected, but definitely aren’t cheap.
The reason I’m done going there is their bad business practices. I had a harddrive failure where I couldn’t recover my data. My data was about 150,000 digital photographs (I am a photographer) and they were going to charge me $ 50 to see if they could recover it and then refer me to their Atlanta partner Cherry Systems…“the only data recovery place with a clean room”. Their charge: $ 1400. I was devastated… out of budget. First off, having them try for $ 50 is burning $ 50…the other place would charge $ 50 for the same thing, but that would go to the recovery, so don’t get double-​billed.
Second, and most importantly, these guys lied to my face. I asked them if there was a cheaper alternative. I said I literally can’t pay $ 1400 and I’d have to wait months to save to recover needed files or take it apart myself. They said there was nothing in Atlanta except their partner, Cherry Systems. I asked multiple people in the store who had been there for years, none of them new to the store. What each stated was not true. The place I took it to, Data Savers LLC near Mercer University told me that they used to have a relationship with Onyx but the owners had a falling out. Data Savers fixed my drive for only $ 650 (less than half) in two days… and IN A CLEAN ROOM. Onyx let’s the politics of their relationships with local businesses trump their frequent customers even when they can’t go with their partner. Screw that! Cost me nearly a grand because of some spat?
Good bye Onyx.

Extremely professional and comprehensive service. I felt very confident with their review of the problem and my hard drive was promptly replaced. I even moved to another state while they were finishing my service, and they carefully packed and sent my computer to me at my request. I did not worry AT ALL, which was just a God send because I had enough on my plate to handle with a cross country move with my family. Got my computer back and was up and running again. Yay!!! A+++++

After having crashing problems for over a year with my Mac and being told by everyone online I owned a boat anchor, I finally decided to look locally for a fix. I tried two other places and were turned down or just plain ignored, then a friend suggested Onyx. I was cautious but figured why not. Less than 20 minutes after my initial email I got a response, very detailed, helpful, and thorough. Awesome. I had mailed the Northcrest location, but they suggested due to where I live to try Decatur and they would forward my email on over. I went in on a Friday and dropped it off, they were busy but assured me they’d have an answer within two business days. Tuesday I got a reply, the computer was running fine, had not crashed, and could I give more details. I did, brought in my keyboard and mouse as well, and they continued diagnostics, but simply could not get it to act up. For $ 40 I was a little bummed, but appreciated their efforts, courtesy, and willingness to assist. It crashed as soon as I got home of course, but since has been running flawlessly, and even a few little issues I hadn’t mentioned are gone, so their steps to diagnose must have cleaned out something. I’ve been in contact since with a few minor questions and they are always answered within a few hours. So although I can’t say they fixed my problem, they did indeed do what they said and were extremely professional the whole way through, and the computer is working better now than it has in a few years. For the price there is no way I can complain, I expected them to just tell me to save up and buy a new one or drop a paycheck’s worth of funds into repairs, they did neither. That to me is good business.

The Apple stores contract out to Onyx Consulting for most of their repair needs. However, you have to go directly to Onyx if you want to get a new, upgraded hard drive and NOT void your warranty. So I skipped 2 trips (one with a middle man) and headed straight over to Onyx in Decatur.
I was sure that I was going to be without my computer for days because they said they were fairly busy when I called to see if I needed an appointment. «We don’t take appointments. Come on by and drop your stuff off.» So I said, Okay! And prepared to be ansty for days without my shiny, pretty MacBook.
4 — 5 hours later I get a phone call. «Ma’am, you’re computer is ready whenever you can get it.»
I got there about 5 minutes before they closed, apologized profusely for not getting there at a decent time, and was greeted with the nicest closing demeaner possible. Lot’s of «no problems» and «thank you for coming to Onyx.» Not to mention they took a coupon that I found at Dancing Goats for $ 10 off.
I SHOULD be headed back there this weekend, but I’ll probably forget.
Thank goodness for these guys!
**They aren’t just Apple guys… fyi. So if you have a PC, they can most likely help you. I saw a couple Dells when I was there.**

Thought my G5 was dead due to logic board issues, however for $ 40 found out differently. Onyx was prompt and easily identified the issue was a crashed drive.
One qualm: I was able to revive the drive without going through the suggested data recovery specialist using a software solution. And my computer is experiencing kernel panics, likely due to another hardware issue that Onyx wasn’t able to identify. So while I’d like to give them 5 stars, the fact I was able to recover the drive myself and still may have a problematic component (video card/​pci-​x) that they weren’t able to identify, I can’t really do that.
But, being someone who is fairly familiar with repairing/​modding his own mac and near completing apple care technician certification — I represent a small subset of customers who can remedy some of their own issues. They certainly have saved me a trip to the Apple Store, probably a couple of grand on a new machine, and were able to isolate the issue when I couldn’t so they still are good in my book.

Onyx saved my wife’s term paper when her drive failed 12 hours before deadline. We willingly paid a rush fee, but the prices in general are amazingly good. I’ve been in IT for over ten years and I was astonished at their low rates.
Absolutely not wheelchair accessible. But when we walked in, she on crutches, the employees walked downstairs and conducted all of our business there in the lobby. Top marks for courtesy!