Eye Physicians & Surgeons

I paid $ 3600 to have lasik treatment for both eyes. Immediately after the surgery I told Dr. McManus that I thought I needed an adjustment. Although they don’t promise perfect results and I knew that it wouldn’t be perfect, I expected my vision to be better than it was. Dr. McManus assured me that any adjustment he could do would be so incremental that I would not even notice it… that they had done the best they could do considering my situation. He gave me a Rx for driving glasses and said to come back in a year. I missed the annual visit and came back 2 years later, unable to see well enough to drive or read a book. They gave me an eye exam and eyeglass Rx for $ 225 (it is $ 375 if you want a Rx for contacts as well) and told me that a lasik adjustment to 1 eye would buy me about 4 more years without eyesight aids of any kind. I was hoping that they would offer me some kind of discount for the adjustment since I had asked for 1 two years ago but when they called to tell me the price it was the full $ 1800 to adjust 1 eye, no discounts for current, unsatisfied, customers. This place charges too much! Not only that but when I had the eye exam on a Friday morning at 9am my eyes were STILL dialated on Monday afternoon… in all my years (37) getting eye exams this has never happened to me. The girl performing the exam before the doctor arrived clearly put too many drops in my eyes and also touched my eye with an instrument, another first for me. Save your $ and your eyes, go somewhere else!

I’ve been seeing doctors here for four or five years. This outfit is essentially a big eyeball mill, which means they have a large staff and a lot of equipment, all of which is very costly and can only be offset by overbooking appointments and submitting patients to lists of elective preventative procedures during the course of a basic eye exam. Don’t be afraid to ask what tests they’re running and why they’re running them, and don’t be afraid to decline them if they seem unnecessary.
They don’t accept HMO coverage for a lot of things they do, like fulfilling eyeglass and contact lens prescriptions. Whenever a care provider doesn’t accept insurance, This suggests their prices are not in line with what insurance providers are willing to accept.
Even though they have a fairly large lobby, it’s often filled to its seating capacity, which is a testament to their overbooking. As other reviews have attested, you should always count on being called in at least a half-​hour later than your actual appointment, and sometimes maybe another 30 – 60 minutes beyond that. Bring something to keep you entertained. Looking at the (not few) harsh reviews, you’ll likely find this is the basis for them, not the actual quality of service provided.
Personally, I’m reluctant to give this place a completely negative review, because the doctors who have seen me are thorough during the amount of time I get to spend with them. In particular, the doctor who handles contacts prescriptions, Vicki, has always been good to me. That, along with the convenient location, is why I keep coming back.

I don’t normally take time to write a review, but felt the need in this case. Save yourself time and money and go to a place with a direct price for an exam and glasses. I called and gave them my insurance info and they said it was covered. Later, after the appointment, I received a bill for $ 290. Seriously. And a $ 99 eye exam at Walmart or Pearl is no different at all. Then the glasses were an issue for my son. They said they’d be ready Thursday. Then Friday. Then Saturday. Finally we got them and they were almost $ 200. I feel this place is dishonest to get your business… both in setting the exam and verifying insurance and with when to expect the glasses. If I’d have known they wouldn’t have them for days, I obviously would have went somewhere closer to where I live that had a faster turnaround. Stay away!

No problems with Dr Dhingra but his staff is terrible. Needed a copy of my prescription sent to eye glass place — called the office, was given another number. Called that number and the lady that answered actually YELLED at me for calling that number, said I shouldn’t have had it. Then it took 4 phone calls to finally get the script faxed over. There were others issues as well. I won’t be back, Dr Dhingra, hire a new staff.

I’m here with my mother and we’ve been waiting over an hour to see Dr Gordon. This is the third time I’ve brought my mother here and he’s always at least 45 minutes late.

Had an first eye exam with this group in which they called in advance to give me a reminder that I had an appointment. Got there at 9:30 with all paperwork filled out stil waiting almost an hour to see the doctor. They over-​booked. Order a pair of contact lenses and waited for another 2 weeks for them to come in. I did not receive a phone call telling me these were in nor did I receive a telephone reminder. Called and they said I had missed my appointment and it will be another two weeks to make another appointment. the office will charge you if you miss an appointment. I will find another optometrist since this office can not keep track of the patient nor the reminders.

Had Lasik done by Dr. Gordon and I am very satisfied. The wait time has been long waiting to see him sometime but the procedure went well and I am VERY grateful to not have to use contact lenses anymore. I’ve never seen him as an eye doctor.
During the procedure, they gave me a blanket and a teddy bear to hold onto.
I laughed at first, but it really did help as I had a few minutes where I was freaking out during the procedure. They explained everything to me very well.

I’ve been going to Eye Physicians & Surgeons for about three years now, although i’m really writing the review for Dr Ajeet Dhingra, who i’ve exclusively seen at this location. But to not completely ignore this location, I haven’t had many (if any) problems with this location and the staff has been very helpful both in person and on the phone. In fact, my last visit this August„ which was a routine annual check up, I showed 20 minutes before my appointment and was promptly walked back to an examination room and given eye tests, very cool!
Dr. Dhingra, the ophthalmologist I was assigned, is a very skilled physician who gets it. Definitely interested in the health of your eyes, inquires about your family history, listens to any concerns/​questions you have to say, and is as mentioned in other reviews, he practices in other locations if you simply can’t get to Decatur. In my specific case, both of my parents have glaucoma, and my sinuses are pretty horrible, and often irritate my eyes. Dr. Dhingra took special care to be more mindful of my eye pressures, wanted to see me 6 months later, not 1 year to recheck my eyes, and when the pressures were normal, he pushed me back out to an annual schedule, to not continue to hit me with Dr. Copays. I’ve visited this office and Dr. Dhingra four times and have not had a bad visit yet. Kudos!

Horrible.
The first time: I came to my appointment and waited almost an hour to see the doctor. They were so backlogged, that they COULD NOT COMPLETE MY CHECKUP. This was merely for a simple checkup. They said because they were so behind, they needed me to come back again.
I did.
I waited again for an eternity to just have the second half of my checkup finished.
The contact lens person specifically told me that I would not need a certain procedure done, and that it would save me a bit of money. I said, great.
A couple of months later, I get a bill, FOR THIS EXACT PROCEDURE. I called them up to contest the bill, and they never called me back.
THEN THEY SENT IT TO COLLECTIONS. (mind you, for 45 bucks.) to make sure it didn’t go on my credit, I went ahead and paid it. But I sent a long letter telling them that I’d never go back again.
I don’t recommend you going either.

On my first trip to this location I was only interested in looking at some reading glasses. I stood in the lobby for 10 minutes and no one came to the front desk or to the optometrist’s station. I wandered around a bit and looked at frames, but no one ever showed, so I left. Should have taken that as an omen.
Later I went back to see Dr. Dhingra on the advice of my primary care physician (he practices at several locations, but this one was closest to my house). On that visit everything went smoothly, including the fact that I was able to schedule an appointment for the day following my phone call. I was instructed to come back in two weeks for a follow-​up visit.
On that visit (today) I arrived 10 minutes before my appointment and waited… and waited… and waited. After 40 minutes had passed, I went up to ask about the delay and was told that «we’re running a little late»!! I decided to wait a bit longer, and after another 10 minutes I was finally called to the examination rooms. When I asked the technician about the delay (now an hour) I was told that she was the only one processing patients, and that furthermore the doctor was not even in the building (he was doing surgeries)!! At that point I walked out, got my co-​pay refunded, and left.
I can understand doctors being delayed by surgeries or complex appointments, and I appreciate that the staff was very pleasant with me and did not balk at refunding my co-​pay. However, why was I not told when I checked in that the doctor was not even there? Why was I not offered a re-​scheduled appointment after an hour had gone by and still no doctor? Why, since the office has my email address and mobile phone numbers, was I not contacted before I arrived and given the option to re-​schedule?
I will consider going to see Dr. Dhingra again at one of his other locations, since he is a skilled and careful doctor; but I will definitely be staying away from this Decatur office.