Chick-fil-A

I visited this location today during lunch and found good quick service. The food was nice and hot just how I like it. Good job !!!

The parking lot was full so I opted for the drive-​thru. At the window, I was asked if I’d like nuggets instead of tenders because the tenders would take 3 minutes to cook. I said I didn’t mind waiting and parked in a handicapped spot with my hazards on, as instructed. I went in to get a refill and was questioned by the manager about when I had purchased my drink because apparently, «When the cup is handed through the window it has technically left the premises and we don’t know how long you’ve had that cup.» I love Chick-​fil-​a but this location was awful. I’m used to Chick-​fil-​a having outstanding customer service so this incident was a little magnified I guess. I’m usually quasi-​annoyed by how helpful and nice Chick-​fil-​a employees are. Oh, and when I got the tenders they were cold, clearly old and in pieces as if they were the scraps. Why did I have to wait in the first place if I was gonna just get served old tenders? Sad thing, this is the only location near my new apartment, so I’ll be going back. I guess I just hope someone from Chick-​fil-​a sees this and their customer service improves.

The evening crew at this location leaves a lot to be desired, as far as the expected Chik-​Fil-​A experience. It started with them being totally out of ketchup and Polynesian sauce (out of ketchup, how does that happen???). Next my order for «grilled» nuggets took at least 20 minutes. I finally get my order and proceed home. I get home and open my box of nuggets only to find that they have messed up my order by giving me regular nuggets instead of the grilled nuggets I ordered. I’m not sure what the problem was tonight, but I have never seen a Chik fil a operate in such mediocrity. I’m a regular at this location, however, I will be hesitant to visit this location in the evening hours to avoid another terrible experience like the one tonight.

Chik-​fil-​a is the place I go to get a spicy chicken sandwich when I have something to celebrate. If I meet a goal, then Chik-​fil-​a is my reward.
This location is really nice because it is around the corner, and despite all the great restaurants in Decatur, this one is always busy. Where should I start? I think that this franchise in general requires it’s employees to behave in a certain way, and this location delivers gret customer service with a smile. No matter how busy, all the workers here are courteous. It seems like a lot of high schoolish aged people work here, and they’ve all been great.
With out fail, the spicy sandwich always hits the spot. I’ve had pretty much everything on the menu, but the sandwich is so good. Dip that into a little bit of honey mustard. And the diet lemonade. Yummmmm…