Rosenau Powersports

Be prepared to be charged for time not used.
$ 150 diagnosis was their base but if it took less time then the remainder would be put towards the full bill. I got the call that my issue was bad key fobs on my kawasaki concours and that the mechanic had just addressed the same problem a week earlier and that he knew right away what the issue was. Youd think i wouldnt be charged the 1.5 hr diagnosis rate right? WRONG. Was also charged an hour for reprogramming which i know takes 15 minutes each from previous issues. I was also told that a pair of fobs were $ 284. I was shocked. Thats what i was charged for just one a few years ago. I clarified if it was for the pair and he confirmed. But when he called to let me know the bike was ready, the ballparked $ 530 quote bloomed to $ 970. They forgot to remove a few items, then charged me the $ 284 for each key fob. They also added a $ 20 shop fee which is described as nuts bolts cleaner rags in the fine print — which none were used on this programming. And was told its part of their system and they cant change it — BULLSHIT. Never going here again.

I would rate this place with zero stars if possible. The service in the parts department is despicable.
Two years ago I swore I would never visit this place again after being placed on hold on the phone for over 30 minutes, three different times. When I went there I person and tried to speak to the manager, he became irate with me. I then understood why they operated the way they did.
So when I needed a specialized bolt for my bike yesterday, I decided to give them another try. Since I live about 15 miles from their location, I called them first to confirm that they had the part in stock. The guy that answered my call took the information, placed me on hold and checked inventory. A short time later he returned to the phone and said that they had several of the part in stock. A little while later, I ride my bike to the shop to pick up my part. I don’t know when I was surprised when I got there and they had none in stock, and hadn’t had any in stock for quite a while. They would have to order it. No thanks!!! I won’t be back.
As hard as it was, I maintained my composure and left.
This place is a joke and offers a poor excuse for customer service, as they have demonstrated repeatedly. I’m sure they would be more than willing to sell you a bike or ATV but you should plan on getting it serviced somewhere else.

Rosenau is the definition of «stealership» first they told me they would put new tires on my bike I bought from them, then they wanted to charge me for tires and installation. Within 3 months of bringing the bike home the stator went out. They take their sweet ass time doing everything. Don’t ever respect a return phone call from them. When the warranty was cancelled on the bike they sat on my refund check for 2 months. DO NOT SHOP AT ROSENAU

Very poor customer service. Motivated buyer and they didn’t call or email me back after going into the show room. Took by business somewhere else.

I’ve only ever purchased accessories here, so I can’t speak to their repair department. The sales guys were friendly, and let us shop around without pressure, which was nice. They have a big selection of sport bikes and atv’s, and a few crusier type motorcycles. New and used, but nothing had a price attached to it. Kind of annoying, but we were just window shopping anyway.
The real reason I came here was to find a helmet. They had a huge selection, including some Arai, Shoei and HJC R-​PHA 10’s in the $ 300-​$ 500 range. They also carry a lot of the cheaper helmets as well, boots, clothing and other gear. They seem to have the best selection in the SE michigan area, as far as I can tell, and generally their prices are MSRP, with a few clearance exceptions.
Employees were helpful, although the one we got didn’t seem to know very much about what we were looking at. In general it was a good experience though, and I’d definitely recommend them to someone looking for motorcycle accessories.

This will likely be my last update for Rosenau… I’m pretty much done with them! Shortly after my previous update and after having my bike newly repaired and tuned-​up I noticed something hanging from the bottom of my bike. It was the
side-​stand switch that had loosened up and fallen off hanging only by the electrical wiring harness. It wasn’t a huge deal and I planned on fixing it myself to save a trip to Rosenau. I figured it may have just been a coincidence at that point.
Fast forward a month and I’m riding home from work and I smell gas all around me, but thinking it was the car in front of me I paid it no mind until I stopped at my destination and realized that gasoline was gushing, GUSHING from somewhere under my gas tank and covering my clothing and the ground around me. I ended up stranded with a bike that wouldn’t run without it leaking fuel so I left it in a church parking lot from that Friday until Sunday when I had the chance to go back up and assess the problem and hopefully fix it enough to get it home. I disassembled my bike’s tank assembly and came to find that two of the auxiliary gas tank bolts were missing, several of the fairing bolts were loose and the rubber baffle that protects the fuel lines from being cut by the edges of the sheet metal gas tank was never put back in place. The gas tank had vibrated and cut through my fuel line. I had fixed it enough to get it home and realistically to keep it running well for a while but at this point I was pretty annoyed. I took it back to Rosenau and told them what had happened. I was VERY PLEASED that they were willing to fix the problem at no charge to me and I asked them to check a few other issues while it was there. They told me it was going to cost just the diagnostic fee for the extra work… no problem. Fast forward another 2 ½ weeks and my bike still isn’t fixed and I haven’t heard anything from Rosenau. Bear in mind I got my bike running in a church parking lot with a pair of vice grips, some silicone emergency tape and an hour of my time. Seriously, someone needs to address customer service and communication here.
I got a call that my bike was almost ready at the 2 ½ week mark and then a
follow-​up notifying me that I should have my front valve stem replaced because it was dry and may fail… no cost for parts but it’ll be $ 66 for the labor. I told them to take care of it while I wondered why they missed that during the tune-​up inspection the first go-​around. When I picked up my bike finally (after a total of 1 ½ months in their shoppe) I asked them if they’d be willing to comp the labor on the valve stem as a show of good faith for their mistake and my aggravation. They did knock off about $ 40, hesitantly, and I appreciated that very much but I just can’t deal with this place any longer. Sorry for the diatribe I just thought you’d like to know what the possibilities were.

Go to Honda East in Toledo, OH. Pricing is much better. Up until today, I’ve been satisfied with the store. Last summer we walked in to purchase a Yamaha VX jet ski. They were out so we upped to the VXS for few thousand more. By the time we were done, we purchased a VXR and VXS. They wouldn’t discount, but overall we were pleased with the experience and had a few positive experiences, that is until today. We came to purchase a trailer for the skis and were promptly quoted full retail. I kindly explained that after spending full retail of over $ 22,000 last summer, they could do a little better especially since we were considering a $ 2000 mini dirt bike for our son and a four wheeler is liklely in the future as well. The salesperson was new, his first day, so they brought in some old hack who is a real a**hole to say it best. I asked a question about the trailer, and since he obviously knew nothing about the trailer, he got shitty and said ‘its just a trailer.’ So, again, I asked in a different way, and had the same shitty response and his attitude worsened. So I said, look, I’ve looked at trailers over the winter and I know there are some upgrades available, are there any on this trailer? You guessed it, he didn’t know and responded with its just a trailer, like they only make one model with no extra features. Well, now he clearly thinks he is superior, so I indicated if we wanted my money he should actually do something to sell it. This man clearly knows nothing about them and actually asked me what kind of options or upgrades were available. So I said come on, lets leave and we will buy it somewhere else which of course resulted in a sarcastic ‘Happy Easter.’ Well, my Easter will be much happier knowing I am not supporting him. Like I said, go to Honda East, they have advertised prices on the website. In this case, one year newer Waverunners are advertised $ 900 less than we paid for ours last year. This has otherwise been a decent place but from now on I will spend my money elsewhere and hope you do too.

I’ve been coming here for a long time. A long time ago, the store seemed bigger and better stocked and run compared to now. Still, they’ve got a good selection of bikes on the floor at all time, and the salespeople aren’t too pushy.
Their accessories department has a pretty good selection, too, and they can order pretty much anything you’d want if your bike isn’t popular enough to warrant a lot of on-​the-​floor goodies. And if you order, you can trust that your stuff will actually arrive.
Their good helmet selection is a bonus, too, and they have enough leather to make any PETAphile very uncomfortable. Moo.