Jouny Carpet Cleaning

They came for cleaning service with a broken machine. After the machine was fixed, they then had another issue and said they had to come back later the same day to finish the job. They never called or came back after 24 hours, and I had to find another company to finish their job.
Unprepared, unprofessional without any follow up. Certainly not recommended.

The worst service ever. they supposedly cleaned my duct. They finished in half an hour, they didn’t show me inside duct results. where they insert a camera to the duct to show you it’s clean. Now my house is covered with dust every day. Icalled them twice to come back and take a look but they just ignored me. they collected the fee and didn’t even give me a receipt, waste of money!

If I was writing this review a few years ago when I first used Jouny Carpet Cleaning, I would give this service a rating of 2.5 stars at best.
A few years ago, I hired Jouny Carpet Cleaning for a commercial job. A technician had to come 3 times.
The first time, the technician attempted to use a portable cleaner that stopped working 2 seconds after he plugged it into a working power outlet.
The second time, the technician did not bring enough length of hose to connect a cleaner to his van in order to do the job.
It took a third try for the technician to come with a long enough hose to keep his cleaner hooked up to his van and to clean the carpet. The job was adequate, if not exceptional.
A few days ago, I contacted Jouny to get a quote after multiple failed attempts to have Sears Carpet and Upholstery Cleaning do the job (see my Sears review at
).
The Jouny technician first estimated $ 400.00. I told him that his company had charged about $ 100.00 a few years ago and showed him an $ 87.00 quote from Sears.
The Jouny technician said he would call his office to find out the price from a few years ago and that his company would charge the same amount. He spoke to the company owner on his cell phone who told him to charge $ 200.00 instead.
I rejected the price, knowing it was more than what we were first charged, and found the Jouny receipt from a few years ago charging $ 150.00.
Jouny Carpet Cleaning has raised its prices, refusing to match competitors or even its own previous charges for customers who consider reusing its services.
I will instead not use any carpet cleaning service and will rent a carpet cleaning machine and buy cleaning solution from a local Home Depot store.

Came to my house the same day. Not only did they do an excellent job but they gave me an excellent price. Definitely would recommend them