Macy’s

Not a bad store but just not a lot of items I am ever looking for. My wife and daughter have occasionally found some clothes here. It is a single floor anchor store where most of the others are all two-​story

I have always shopped at Macy’s and if this store location is any indication of what direction the business is heading you may want to sell any stock you own and start using your savings coupons now oh wait only for certain brands or certain items of certain brands. After searching the racks for some clothing and stacking them on the counter until I was ready to check out I was really disappointed to find half the items I was planning to purchase didn’t qualify for the 20% coupons I received in the mail for being a preferred card member.
Instead I spent an additional 20 minutes watching my commissioned sales person apply a new barcode sticker to each item and scan a handful of old sales receipts to try and get the register to give me the additional advertised savings and totally ignored my red card coupons I received in the mail.
This store was empty and after this experience I understand why although everyone who works here seemed very friendly and offered help I don’t see the need to return to this location I will make the drive to the other malls.

Actually one star is too high of a rating. This particular Macys has the worst customer service. I made a phone call inquiring about a particular item was transferred 3 times — on hold for over 15 minutes before a representative told me she couldn’t understand me and hung up!?!
In store customer service is no better — either grossly understaffed and/​or the staff is extremely adept at staying hidden.
Advice — go to Dillard’s if you must shop at the Volusia Mall.

The 4 star-​rating is solely based on the EXCELLENT SALES that I’ve found here on numerous times… every time I’ve came here actually which is only twice. The first time I found $ 49 XOXO tops on sale for $ 6.99 each. I bought two! The second time I found $ 49 XOXO tops on sale for $ 4.99! I bought one, since I was on a tight budget. Anyway, they have super cute stuff and you can never go wrong with a good sale. The customer service I experienced was alright. Nothing out of this world, but not bad either. Nothing mattered because I was too happy with my sales to care about anything else! I would never buy anything at the regular price because it’s bound to go on sale sooner or later…