Spencer, Patrick, LDO

Dr. Spencer has been my Ophthalmologist for quite some time. I have always had an easy time getting an appointment that fits within my schedule. I was recently impressed when I was scheduled to go out of town and needed an appointment with short notice. Dr. Spencer’s staff was pleasant, accommodating and they were able to get me in before leaving. While I was there, they were efficient and answered my multitude of questions.
Working downtown, it’s great to be able to get in and out quickly. Close parking & only about 3 minutes from work. This little-​known fact is another reason I will continue to choose Dr. Spencer.

Asked when making appt if it’s common to wait 2 – 3 hours. Was told by Janelle no you’re the second one after lunch you shouldn’t have a long wait at all. I left and it was dark outside I was there for hours many people in the office were complaining and said it was normal to wait for so long. Dr Spencer wasn’t bad he seemed very knowledgeable and friendly, his staff however were extremely rude and snippy and made me feel as if I never want to come back. Janelle at the desk was rude and Angie the office major cut me off and shouted at me when I was questioning a bill she was so unprofessional, Rick in the optical department was wonderful and extremely helpful, if I do go back it’s because of a Rick. Angie was known to be rude, aggressive, and generally unhelpful at Dr. Guptas also.
0– stars for 2staff members
4-​stars dr
5-​stars Rick