O’Reilly Auto Parts

Awesome customer service. I was in and out in less than 10 minutes. I just came in for a new headlight bulb. Anthony got for me and even helped me install it. Super helpful, thank you!

Highly recommended! Great service!
Employees are nice and friendly, I think it was Omar, went out of his way to help me replace my headlights. Awsome service and Super nice! I’ll come back here for my next auto parts purchase.

Just went in to get my battery checked for FREE, and unfortunately it was bad, so I had to buy a new one. Two really nice guys, Omar and another guy, never got his name, helped me find the right battery and were nice about replacing it for me. He even taught me how to change it myself. Really great customer service and they listening to my complaining so it was an awesome experience. Oh and on an unrelated note, they helped me fix my phone because I got my headphone plug stuck in the headphone hole. So they’re super chill at O’Reileys!

I am writing my review about the O Reilly Auto Parts in Woodland California, I couldn’t find their own Unilocal page so I’ll write it on the Davis O Reilly. I had purchased a part (alternator) from their location in Woodland and the part I received still had a piece attached to it that was not supposed to be there so I brought it back and they had exchanged it for another alternator after that I went to Master Tech and had them install the alternator for me, one week later my car was back in the shop due to the alternator being a Faulty. I had it taken out by Master Tech and brought back to O’Reilly, being there for a 3^rd time now. Aiden the manager wanted to see proof that I had my car fixed for a second time! I came back to bring the paperwork the next day and of course he wasn’t in. I call the next day on Halloween to see what time he would be leaving he told me that since it was a «holiday» he would be leaving at noon. I call again to say I’m 5 minutes away and he tells me okay come on in, and OF COURSE! When I get to the counter one of the employees told me he had left. Are you kidding me, at this point Iam so irritated. He was supposed to be reimbursing me as well as filing a labor claim for me to get my money back since I have now spent over $ 800 to fix my alternator! After a FOURTH time coming in he still wasn’t there, I talk to Megan at the counter to see if anyone has any information, once again of course no one did. I call the next day and hes gone at 5pm I tell her can you please have him give me a call he has my information and my telephone number she clearly related the message the next day I get a call from him asking me when I can come in to pick up my reimbursement so he can file the labor claim. NEVERRRR again will I ever be purchasing a part or even something as simple as car windshield fluid from them. As a staff if you only have ONE person who knows how to file the labor claim or simply even reimburse me my money owed, that is ridiculous they need to train somebody else or have a second manager on hand who is willing to satisfy their customers who buy from them on a yearly basis. I will gladly be going to Napa Auto Parts or even another auto shop. If I could give them ZERO stars I would. I’ve never been so mad to do a Unilocal review, this is my FIRST one.

Great service! Employee, think it was Omar, went out of his way to help us with a problem my car had. Super nice!

Great customer service. Omar is very knowledgeable and friendly and so are the staff members. They do not try to sell products you don’t need and they know their stuff!

Wow the staff here is great! Took our daughter to college, bought a bike — put it together??? How could we do that 2k miles from home? These guys let us use tools and were so helpful! It was close to closing time but they didn’t seem to mind. The driving light on our van had gone out and they helped with that too. So because of their help our daughters bike is ready to roll and our car is too! Thanx for all the great customer service! You rock!

Staff is really nice and very helpful !! Omar knows pretty much everything! Will be coming back

A shout out to Manuel! This guy knows his «car» stuff… went in for a battery check and got so much good information. So glad they are near our home.

This place is alright. They definitely have great prices but don’t ask the staff what car parts to buy. It’s happened to my several times where I have bought the wrong part here, even when they search it on the computer. I know my car specs, so it’s not like I’m giving them the wrong info. One time, one of the employees told me that it seemed that I would need new brakes and when I went to the mechanic, it turned out that the employee was completely wrong. Just know exactly what you need before you show up here!

Great staff! Just needed a set of chains. I was in and out in way less than five minutes. He even went outside to check my sidewalls to make sure I gave him the right tire size.

I was about to get screwed out of $ 1,000 at an auto shop in Sacramento and then I went here and they told me that the problem could be fixed by cleaning the part, using cleaner which cost $ 8.50. There were some other issues with the car that were supposed to be replaced, however they informed me that these issues would be fixed if I cleaned the first part, and if it didn’t they told me the different shops that were the best around Davis. They we very informative and incredibly helpful. Definitely will shop here again.

Went in for wiper blade replacements. This place used to be Kragen’s and what a huge difference! Kragens used to offer to put on the wiper blades for you. Not only did the O’Reilly customer service rep NOT offer but he didn’t greet me with a smile, didn’t look up my car to see that I had the correct blades… When they changed to O’Reilly from Kragens, they forgot about customer service. They just lost a customer. I get better treatment at the Dentist & I’d rather see my dentist than step foot in that mickey mouse operation again. No offence to Mickey Mouse.

Would not recommend these guys because their service is awful. I placed two orders to have parts transferred from their warehouse and they did not follow through with either of them. The first order was not even put through, and the guy who took my order lied to my face and said that they never even got it. CYA I guess? The next order was placed on a Sat and expected until Weds. I was out of town and did not receive a phone call or anything. When I came to check in on Sunday the guy told me that the part had been sitting there more than a week so they sent it back. First of all, that is not possible unless it was delivered overnight instead of the expected Weds. More importantly, no phone call? WOW you guys are incredible!

Not happy with my first experience here. Had Brandon change a battery out of my girlfriends car. After installation of the battery, the car was idling wrong, electronics would not work. Brandon told me I had a bad alternator, could still be the case. I did my own research, and if these new cars with computers don’t get power when replacing the battery the ECU gets reset. This controls fuel mixture, timings, and my engine did not start up and was extremely startling. The car learns this information over time, and also contributes to the cars efficiency. My car is now less efficient until the ECU relearns what it needs to. Brandon did not even offer this as a solution, simply that my alternator was bad, without testing the alternator in any way, when I have had zero battery or electrical related issues. We simply replaced this battery because we have been doing maintenance on the vehicle. Brandon did not properly replace this battery. It caused me unnecessary stress and frustration.

This is THE PLACE to stop and pick up chains on the way up to Tahoe! The guy who assisted us was super helpful in making sure we got the right size chains (you need to look on the side wall of your tire — there’s an identifier that identifies the tire size that looks something like 225/​45R17). More importantly, the price is RIGHT! I’ve seen chains sold for upwards of $ 100 (even online), but the price here was a very reasonable $ 40. Will be sending chain-​less Tahoe drivers here to get equipped well before the chain control checkpoint (typically around Baxter at exit 150 on I80-​E).

I am not that smart when it comes to cars and I asked the older gentlemen at the store if the steering fluid bottle that I grabbed would be good for my Toyota he replied «That should be fine». He didn’t look in the computer and he didn’t sound confident so I called another O Reilly in Sacramento and told him what the guy sold me. He looked it up in the computer and said they sold you the wrong thing. Bummer that they didn’t even look in the computer. I could have asked him to double check, but it is not the best customer service to be like «yeah, that should be what you need» and not even really know.

This place is a close competitor with NAPA, but seem to have a better buying experience. When I am in the market for a part to fix on my Jeep, I use their website to ensure they have what I am looking for. If I order it online, they usually can have it by the next business day, if I haven’t called NAPA to price match it. The staff is friendly and will usually let you borrow a tool or two if you want to pull a part to compare.

Leroy and Bob were very helpful. I will definitely be returning to get this store for my auto needs!

On a late Sunday afternoon, my luck would have it that my battery died. After getting a jump from a friend, I proceeded to head to the closest (and only open) car place nearby, which happened to be O’Reilly’s. The woman working there was friendly and very knowledgeable. I bought a battery and she and another man working there helped to install it free of charge (I really really did not intend for that pun). Overall a quick and great experience at O’Reilly :)