Monarch Tree Service

I am surprised at the negative reviews of Monarch. They have taken care of our trees for two decades. Terry always gave us a realistic quote and a reasonable estimate of when the job could be done. Maybe the guys who can schedule work sooner just don’t have that much work, whereas Monarch is in demand.

I called Monarch Tree Service on a Thursday hoping to schedule an appointment for an estimate. They told me they couldn’t schedule an appointment until the following week but they’d call me on Monday.
I waited until THURSDAY of the following week and called back. They told me they couldn’t get anyone out until the NEXT week and they still couldn’t tell me when, just that they’d call me Monday, maybe Tuesday.
It sounded like the lady had forgotten about calling me back. I understand being busy but jeez! You can’t even schedule an estimate?
I called another tree service (it’s Thursday) they will send someone out tomorrow to give me an estimate on all the trees.
I just figured that if it takes two and a half weeks to JUST get an appointment made for an estimate, God only knows how long it will take to actually get the work done!

The gentleman came out to look at what is obviously a challenging
project in my back yard. Namely a stump that is nearly five foot by two feet with roots under the concrete being pushed. A major problem is accessibility through my narrow walkway and gate. Anyway, he took one quick look and abruptly told me nothing could be done and walked off saying «good luck sir!» One can appreciate being honest and to the point, but this manner was rather off putting overall for any future consideration of other yard projects which are quite small.
My point is a couple of other services have come out and have at least suggested or offered other approaches which could be more time consuming i.e. expensive; some to the point of saying, we don’t want to leave you hanging without considering other options etc. I was merely looking at getting various estimates. They also said the tree and concrete and roots could be done,
Anyway, I’m sure Monarch is quite good if everything is straight forward and all laid out like this stump isn’t. Meanwhile I’ll try another company or two and then decide, but based on Monarch’s attitude, I already know they don’t want anymore of my business for anything.

These guys were great! Free estimate, good communication in setting up and confirming the appointment. I had two types of ornamental pear trees to prune, one of which was tricky to access and was overgrown with a neighbor’s backyard fine. They arrived with the big truck plus two smaller ones, and after we went over what needed to be done and how they were going to do it, they went right to work. A very skilled and coordinated team! They were finished in just over two hours, as estimated, and did a thorough cleanup. Theirs was also the most affordable estimate, so I am very happy with them and would call upon them again.

Monarch is a great tree service company. They came and removed a very large tree from a very difficult place all in one day, without damaging anything of value. They also did an excellent job trimming our old overgrown apricot, which is a tricky thing to do. Without being asked, and for no additional charge, they removed some mistletoe from a black walnut they had worked on three years ago. It was all very neatly done, and they put the piles of cut tree only in the places I specified, so none of my valuable plants got crushed. And all for a very reasonable price.