La Mesa RV

This review is specifically for Tara, the service advisor at La Mesa. We brought our new RV for warranty repairs. Even though we did not buy our RV from them, we were provided with excellent service. Tara was courteous and responsive, and she followed through on her commitments. We feel this is the best place to bring an RV for warranty repair in northern California.

Had a wonderful experience getting repairs done while Travelling through town. Tara Giboney was extremely helpful. We appreciate the service provided by all.

Shopped motorhomes for two months. Did my research, NADA etc. La Mesa was, by far, the most competitively priced. We purchased our Winnebago Vista LX for about $ 20,000 less than all of the competition. They gave us a fair price for our trade as well. I could have sold it on my own for more, but with all of the hassles that go along with that, trading in, and trading up was the easiest way to go. Our salesman was patient and never pushy. The finance team really wanted us to buy an extended warranty, and a whole bunch of other stuff. But they were professional after us saying no about twenty times through the sales pitch. We bought in June, so it was no surprise to hear that it would take about ten days to two weeks to take delivery. To our amazement, after asking, we got it scheduled about five days later. After our first trip, there was a problem with our black tank. I drove it over and Jim, the service manager, stopped what he was doing and personally fixed the problem, on the spot. In about 30 minutes, I was on my way. The next service appointment was about 4 weeks away, which is typical in the summertime. After reading many of the negative posts, I have come to the conclusion that some people are just negative minded, so sad for them. I subscribe to the philosophy that «you can attract more flies with honey, than with vinegar». If you are kind, people tend to be kind to you, and vice versa. I would recommend La Mesa RV. And, thank you Jim!

We purchased our new 2014 Roadtrek class B motorhome from a dealer in Manteca, CA. After several very bad experiences with their service department, we contacted the Roadtrek factory for help. They directed us to La Mesa RV in Davis, CA. We worked directly with Rudy in the service department. Rudy was sincere and honest with us. A completely different (MUCH better) experience than the dealer we bought the van from. Rudy kept me informed of what was going on, and fixed the problems we had. We are now happy and loyal La Mesa customers. We are completely satisfied with our experience there and highly recommend them!

So I don’t usually write reviews, but the service today was beyond excellent. From the second I was checked in by Toni and Sarah, who turned a horrible morning into laughter, to Mike who not only got me in quickly, but kept me informed, I only have great things to say. They turned what I expected to be a three hour ordeal on the entry steps recall into 45 minutes of magic before I was on my way. With two dogs in tow, I can’t thank them enough. Yes I’ve had the occasional frustration with La Mesa, but today was NOT that day. Thanks guys! You were awesome!!!

I don’t see where all this is coming from great company treat their customers correct with respect try to have fun. They sell a lot of units so sometimes it takes multiple weeks to get them to a customer and even when buying a Rolls-​Royce some things go wrong. Their machines and have a tendency to fail your car breaks down you have to get it fixed sometimes even RVs breakdown big surprise we can only do the best we can the management is very courteous and very professional especially in Davis California. If any of these people were to call the management they would have no problem getting their concerns handled once again they are a great company! Good people working there.

SHAME ON YOU LA MESA…
If I could give them NO STARS I would feel better!
I’ve read most of the reviews on LaMesa. I was shocked to see so many bad reviews till my in-​laws bought an RV from them. What I’m SHOCKED about is it STILL HAPPENING. When they bought their motorhome, they were told it would take two weeks for pickup. This was insure they were going to completely check out the motorhome. We were very happy about that. Then, on the FIRST TRIP it happened. Just like we read in the past reviews. The first time they plugged it in, it failed. Half of the electric in the RV was gone. They called La Mesa in Davis and was told to bring it back. Now here we have 2 senior citizens who we’re told to drive it over the Donner Pass when it was snowing and then was turned around by CHP due to unsafe road conditions. So now, they are really stuck, cold, snowing no heater! They finally get it back to LaMesa. It took OVER 2 MONTHS for them to get their RVback. It broke my heart when my mother-​in-​law told me that she had told La Mesa they’d like to go on a trip before they DIE!
REALLY, SHAME ON YOU LA MESA. I watched many times as my husband was on the phone with these people back-​and-​forth. Ridiculous!
Be AWARE, this place needs serious customer service and the SERVICE department needs to be held accountable. Over two months, really!
How can they be told that a part was put on the RV and the RV part hadn’t even arrived at the service department yet?
BUYER BEWARE * BUYER BEWARE

Don’t break down in Davis, was told on the phone to park my vehicle in front and check it in, in the morning, due to the holiday. Came back in the AM and was told they could not help for 4 – 6 weeks.
Womp Womp. Was also thinking it’s time to upgrade my RV, but not here.

The sales person that we met here at La Mesa was extremely rude! We will Never buy anything from La Mesa in Davis. For the entire time we talked with this sales person it seemed he had a chip on his shoulder. When we asked a question, he answered in a very rude manner. For example, (and this is only one), I had a simple inquiry because I am not familiar with trailers and his reply was… «I guess I am talking too fast for you». Rude, Arrogant man! He says he has worked there for 30+ years — perhaps if he is now treating people so disrespectfully he should consider retiring. It appeared that because we were not in the market for an expensive RV, that we were wasting his time. We are easy going people who have a business of our own. We would never treat our customers this way. Also, we have purchased many cars, boats, homes and property and have never met anyone who acts so unprofessionally and downright nasty. Perhaps he doesn’t know he comes off this way, so hopefully this review will be a reminder to treat others with respect.
We decided to try another place and drove to Vacaville to Camping World. What a huge difference. We were treated politely, professionally and plan to pick up our new 2016 trailer at the end of this week.

Great service! Rudy the concierge gave great advice on a Crispy Chicken Burrito with bacon and Jalapeños, I up the order by adding tomatoes and mayo. Well worth the 2 hour drive for service. He went over the things that were needed and the things to keep an eye on. The service was quick and we’ll done. The lobby was neat, quiet with an extra comfy couch. And free wifi! I just started dozing off when my rv was done! A shout out to Red behind the register!

Had my fifthwheel undergo some extensive repairs recently at La Mesa RV in Davis, Ca. The repairs consisted of replacing the entire suspension system and one front lift jack assembly. The service manager was Tara Giboney. The repairs toke approximately two weeks and that was because parts had to be ordered. Tara was accurate and concise on the costs and diligent in keeping informed on the progress of the repairs. The quality and workmanship of the actual repair work was excellent. Great job to the technicians that did the work. My overall experience with La Mesa RV, Outstanding!

Bought our Tesla toy hauler from them at a show last year. We should have noticed that the plastic slide on the screen door was damaged, but didn’t until later. Long story short, ordered a new one. We were told it would be $ 30.00 plus shipping. Shipping was $ 25.00! Really?

Just checking if anything changed, it doesn’t look like it, we bought a 2012 older motorhome from them service was so bad, we had to take it to Oregon to the manufacture to get it fixed right, we won’t be buying another motorhome from these people and getting it serviced from them, these people are bad business people. Beware.

Man oh man. Reading the reviews about La Mesa RV gets one to think these messages are not about the same place. Wife and I recently bought a new Class A from Kristina and took delivery just a few weeks ago. First of all, Kristina was superb, kindly and very professional in every way. The deal was made, delivery scheduled and pick up date assigned. Yes, there were a couple things that were needing attention before taking delivery. Most were pointed out by Kristina and when the day came to pick up the rig all were finished. Not familiar to that kind of service. (Previous purchases, from another RV dealer in Roseville, didn’t go that way). We were off and running with fuel, propane and a very through inspection/​walkthrough. We spent the next two weeks on its maiden voyage knowing we will have a list of more things that need attention. Two weeks later my list consisted of NOTHING! Everything worked as described… no fixes… nothing to change. La Mesa detailed our coach before taking possession, so our experience was perfect.
Since then we have been contacted by Kristina twice to ask if there is anything we needed and additionally by Customer Service Rep. Audrey three times to also make sure we were ok. That’s the kind of follow up after sale service I expected and received.
I’m only sorry the rating only allows five stars. I’d give more if I could.
Jim

So lets start by saying that this place by far has the best inventory, quality, and price of all the place I have researched. But where they really separate them selves from the competition is their service. I have tried other places like camping world to get work done and La Mesa is hands down faster, friendlier, and always make sure I have not forgot anything from a maintenance point of view.
My experience — I walk into the service department and am immediately acknowledged and greeted by Sarah (adorable little redhead with just a great personality). From there I ask for the backbone of that dept (Tara). I have been working in service for over 30 years and Tara should teach a class on how to greet, handle, and keep customers. She makes us feel like family and just genuinely cares about me and my concerns. My travel trailer go side swiped and needed some repair via the insurance company. I gave everything to Tara and it was handled. I mean how easy she makes my life is incredible. Not only that she reminds me of a few things I should have checked since its been a couple of years and sure enough she is on the mark with each item. She calls and follows up with a status each week and informs me of when I should be able to pick up the trailer from the service dept. The service team does an outstanding job (as usual) and I am back in business.
It is this type of service, genuine caring, and friendliness that keeps me going back. While its a bit of a drive I keep going back because they just keep taking such great care of me.
So Tara, Sarah, and the entire service dept. I thank you all for everything you do for me every time I visit.

My wife and I just purchased a travel trailer at Cal Expo show that La Mesa RV is putting on and couldn’t be happier. Our fourth salesman we talked to, Gabe Knight, took the time to find out what we were looking for and showed us several models until he found the one that my wife couldn’t live without. Thank you Gabe and La Mesa RV!

Went to this dealer to check out toy haulers. Arrived around 1pm on a Tuesday and began looking for an associate to help us search out the toy hauler of our dreams. Went inside and the only person we see is busy with someone else, so we head outside and go to the toy haulers by ourselves. Checked all ones we saw out… Never did find an associate. So we left. What happened to customer service?

We purchased our second RV from La Mesa RV in Davis the first week of November 2015. We made it very clear we were very disappointed in the service department. When you pay 150K for a motor home and have lots of problems you don’t expect to wait 2 months to get into the service department and then a month to get it repaired. We decided we wanted a different floor plan and decided to buy a new motor home and were told the service department was under new management. The trade in value after owning our motor home for 18 months was ridiculous. So we decided to sell it ourself.
This time we buy a 200K motor home with the floor plan we really liked in November 2015.
They took it to get gas so we could test drive it and the person getting the gas damaged the back quarter of the coach before we even got to test drive it. Our sales person said, don’t worry that is easy to fix. Delivery was promised two weeks later. We were then told, we know you will find a lot of issues. Just take delivery and bring it back to get all he issues fixed. Really? When I spend 200K I expect the company to deliver a brand new product without issues. I made it clear based on my previous experience with the service department I was not taking delivery until it was perfect. November delivery moved to December 15^th. December 15^th moved to Jan.15 th. Now we have no date when it might be ready for pick-​up. Our sales person and the service manager keep telling us you wanted it perfect and we have many problems to fix. So, I should be happy they are fixing everything? Thank god they only have 5K of my money. I don’t understand why Fleetwood would deliver a brand new product with so many issues? Or why La Mesa can’t get a service department that can provide any form of customer service.
I sold our other Motor home and tried to take it in for service before the new owners picked it up. I was told the first available slot was end of Jan. 2016 when I called in November. We took it else wear and got service in 1 week. Buyer beware.
On the positive side. The sales process was great for us. When we missed our December planned vacation the manager agreed to reimburse us for missed vacation.
If you need service which these coaches always do this is the last place you want to do business with.
I wanted to provide an update. LaMesa stepped up to the plate. They finally gave up on the 2015 coach we purchased new and agreed to was a lemon and needed to be returned the the factory. They found us a 2016 coach same model number and sold it to us for the price of the 2015. Delivery of the new unit went well. The sales team was awesome. The only issue I still have is the quality from Fleetwood is not up to par. Too many issues with a brand new coach. That is not LaMesa’s issue. Hopefully Fleetwood is working on their quality issues.

This is the worst place to buy an RV. Once we paid for our new $ 50,000.00 RV– La Mesa RV has never delivered any level of service that we thought we might receive.
DO NOT spend your money here. Seriously find another dealer. The staff could care less about you and your salesman will forget your name as soon as you drive off the lot.

These stars are specifically for Al in Sales and Tara in Service. We have been treated with respect and quick response from the very beginning. Tara is great at keeping us fully informed whenever our coach has been in for warranty or maintenance service. We’ve dealt with other dealers’ service in the past and Tara is in the top of her field. Now, if the Fleetwood people would cooperate a little better and build better coaches, it would be a perfect world. (Seems there are too many things that come back with «Fleetwood says this is the way it is, so we have no more we can do.» Fit and finish not what it should be at this price point.)
Thanks Tara and Al!