Ally Property Management

I was a tenant of an Ally property for two years and several of my friends lived at their other properties as well. Each of us has had a horrible experience with them. They called my friend names and yelled at him for losing his mail key and asking for a new one. They claimed that I did not give them back OUR mail key at the end of our lease even though I did give it to them the day of the inspection. My other friends had a house where their basement flooded with sewage water which wasnt their fault and it took Ally 5 days to get someone out there to help them. 5 days. It really is too bad that they essentially have a monopoly on good Davis properties for college students. If you do decide to rent from them here are my suggestions: be prepared for no professionalism or customer service, do not expect maintenence issues to be fixed quickly, and either hire a lawyer or have a close friend or relative who knows something about real estate and property management law go in and talk to them for you. If you can argue what they tell you with facts and knowledge they do back down. Regardless, this company is absolutely awful.

They scammed us back in 2013. We took amazing care of our house, and took the whole deposit to renovate the house.
They prey on young college kids with little to no experience on leasing/​deposits.
If you are dealing with them, fight for your deposit, and take pics or use a go pro to avoid being taken advantage of.

WARNING TO FUTURE APARTMENT TENANTS USING ALLY PROPERTY MANAGEMENT INC.
Lack of professionalism All DAY Long!!!
My daughter, a student at UC Davis is renting an apartment who uses this management company! NO BUENO!
Her property mgr who lives on the premises is never available during the business hours 1 pm — 4 pm. My daughter left messages to get assistance with fixing her thermostat which is not working but is desperately needed in 38 degree weather. Three days later she still hadn’t received any reply. She then contacted the management company who was no help at all. The «office asst.» Katie failed to provide a professional resolution and directed my daughter back to the property mgr. The staff of this property management company lacks professionalism and may cause the property owners a lot of financial grief should they continue to conduct these substandard business practices. PEOPLE YOU’VE BEEN WARNED!!!

Horrible people. Absolutely horrible.
They thought they could outsmart people by changing their name. Well, if you deal with your tenants the way a psychopath would deal with them, your horrific reviews will surely follow you regardless of your name.
I was a tenant for two years. They told me they mailed me a notice that I should vacate the apartment because they are moving in a new tenant. I never got the letter nor was there any reason that was ever communicated to me that they want to change tenants.
Got a psychopathic angry call from «Joe» on Sunday morning screaming at me that I have 24 hours to vacate or they will «throw my stuff onto the street.»
Too bad, I didn’t engage lawyers. Because they can’t legally do that.
Came to find out the same thing happened to bunch of my neighbors. In fact, the «new» tenant that was moving into my apartment was my upstairs neighbor who never got the letter either and was told he has 24 hours to move out of his unit.

I wish i could give NEGATIVE stars.
This is a copy of the complaint that i just FORMALLY filed with both the Bureau of Real Estate and the Better Business Bureau.
I encourage anyone who has had a horrible experience with this apartment to PLEASE do the same so that (possibly) we can gain some traction in having this place STOPPED before anyone else is gravely affected by this business’s incompetency.
My lease expired in August, 2015. I have yet to receive my security deposit. I entered the main office on the afternoon of Wednesday November 4, 2015 around 1:40 pm. I entered inquiring about my rental deposit. The main receptionist rudely asked «well, did you call us?» I then gave her verbal accounts of the date and times in which i called and left messages. The main receptionist then proceeded to tell me that it was my fault because i had called the «wrong number» that was listed on their property site. I proceed to tell them that the phone number was not exactly relevant to my situation and that i merely wanted my check returned. The receptionist proceed to argue with me about the phone number on their website and how it was just simply MY mistake. I told them maybe they should update their web page for their property listings. Another receptionist proceeded to approach me with his hands in my face telling me that i was being «aggressive» and «angry» make rude comments, faces and gestures towards me– insinuating that he was going to slap my hands down. I then proceeded to tell the male receptionist that i was not speaking with him. The main receptionist then explained that if since i did not submit a change of address to their office the check must have been lost. I explained that i DID, in fact take a change of address form to their office before the lease had expired and that they must have lost it. They then became increasingly hostile (both receptionists and the manager) and gathered in my face to tell me that i was just lying. They told me i would have to pay a $ 35 free to stop the payment of the original check and have it resent. I said i refuse to pay this fee for a mistake i did not make. They proceeded to tell me then «you aren’t getting your money then, are you kid». I don’t find this suitable behavior ANYONE, let alone someone who is handling the money of others. I don’t know who else to turn about this situation, i just want my deposit back.

–5 STARS WTF DO NOT USE THIS COMPANY
BEWARE OF ALLY formally known as Acadian Properties
Absolutely awful! Terrible management! Especially Joseph (Joe)and Kristen be aware of them!
I tried asking questions concerning forms of payment for rent, was yelled at, called demeaning names and hung up on when I asked to speak to another person. I hope that this group will be taken to court. Acadian (Ally) are completely unprofessional, not helpful and did not respond to home issues as promised. For being a CA property management company I am shocked and awed by the fact that they haven’t filed for bankruptcy.
They own almost all of the rental properties in Davis and DO NOT CARE about their tenants especially if you are a student. At the end of our lease we owned THEM money and I know you might expect that from a college student but I can guarantee as a property owner who leases my own properties that would not fly anywhere else.

Friendly and professional with a significant amount of properties to choose from. Locally they are the first place I recommend for anyone searching for a rental in Davis. They understand and work well with the needs of a college housing market.

Very disappointed. I would have given a zero star if I could. I made an appointment with Joe, one of the management staff, two days ago to have a tour for a unit today and submit my application w/​$ 30 fee. He told me to call 15 mins before arrival to confirm my appointment at 10 am. I’m living in Bay Area and had to take time off to drive ONE AND HALF HOURS one way just to have this 10 mins walk through, which is fine. However, I called in this morning at 9:30 am when I arrived in Davis, bought the money order for the application fee, brought bunch of my forms, but was told that IT WAS CANCELLED! And joe was not even there. And the place was given to a different person yesterday, which was unbelievable, since joe told me on the phone 2 days ago that every one needs to come for the tour on Friday in order to get this place leased, and I was the first one in line. It was just a joke that I believed him. Beware prospective tenants, you have to deal with this kind of management team later when you move in.

WORST PROPERTY MANAGEMENT COMPANY. AVOID THEM AT ALL COSTS!!! I’d give them zero stars if I could.
I really wish I’d read these reviews earlier or I wouldn’t have ever rented from these people. The employees and owners at Ally are the rudest, most unprofessional people I’ve ever had the displeasure of renting property from. Every employee I’ve spoken to at Ally has been inconsiderate and unhelpful since day 1. They don’t use basic customer service and come of like they really couldn’t care less about you or your issue, or even your business.
I’ve worked in customer service for many years and one basic principle of customer service is that you need to LISTEN to your clients– don’t cut clients off, avoid being defensive, and don’t be rude– that is, if you want to keep their business!
And it’s not like the people who are rude at Ally are just low-​level employees who couldn’t care less what happens with the business. The owners are even worse! Any time I’ve ever made contact with the owners they’ve been super unfriendly and unhelpful– you’d think they’d have better customer service skills since it’s their business. Nope. Their general attitude and the vibe I get from this company is that they really don’t care about tenants.
They have also sent people over to our place to fix things without letting us know ahead of time or verifying that they could come in, which is illegal and really made my roommates and I feel uncomfortable.
They’re pretty bad with fixing things. We’ve had a few issues with them so far and all have been unsatisfactory. One example is that our sink broke and was gushing water everywhere– we couldn’t use it. I left Ally a message, which was never returned. I called a week later– because I try to give people benefit of the doubt, thinking that they were working on it. I was told that they received the message days after I left it and that they were backed up with work orders due to the holiday… They got defensive with me for calling them and said that this wasn’t an emergency– they’d get to it soon. The person who I spoke to was totally unapologetic for dropping the ball– honestly, they probably just forgot about it. And I’m sorry, but running water IS a necessity. The sink was fixed within a week and a half of me reporting it– I was not pleased.
The place I live in is nice but the people who run this company are awful. I’d never rent from them again.

They’re not that bad. We rented a property through them for 3 years. They always responded to repair requests promptly and without charge. They were easy to reach and professional enough. They aren’t the friendliest, but I didn’t deal with them enough to care. And we didn’t get screwed with our deposit upon leaving, that’s always a plus!

If I could give this place zero stars I would. My experience with ally has legitimately been the worst, most unprofessional experience I have ever been a part of. I think chimps could run the place better. It took them months to repair the things that they promised would be done before move in. There was garbage from former tenants still in the house upon move in. When we moved in, we gave them a few weeks to make the repairs they had promised us. When the repairs weren’t made over a month later, we went to their office to remind them. They threatened to evict us for «harassing them» and were so unbelievably rude to us. Fucking nightmare.
But wait! There’s more, you guys! My room mates and I are still living here three months later because we really have no other option than to see the lease out, and think that being displaced during the middle of the quarter would be pretty disruptive. We went into the office three weeks ago because we can literally hear squeaking and crawling rats in our walls. The ally representative assured us that «it’s winter and rodents are very common». So guess what? Here I am three weeks later and I found out last night that not only am I sharing my house with my four best girls friends, but copious amounts of rats too! Yep. We set glue traps in our house and woke up to two squeaking grey rats by our washer/​dryer. Went into Ally today– they’re closed for Veterans Day. Naturally, I called their emergency line and when I received a representative I was told that this is not an emergency situation and I would have to call back during regular office hours.
Long story short– avoid this place at all cost.

I am glad I read the reviews more thoroughly before signing the lease. Right off the back when we were shown some of their properties the person had really no clue what they were doing. If I asked anything the reply back was «I am not sure, I think so, maybe or I’ll get back at you with the answer», but they never got back to me. They were not knowledgeable at all.
Once we did find a place we went ahead and filled out the applications. We were confident we were going to get it. We are a professional mature couple with great rental history behind us. Make plenty to cover rent and always get our security back in full. So we were really surprised that they told us we needed a co-​signer. We went over the lease and noticed the move in date was wrong and the pro rated amount was wrong. They also mentioned that the landscaping was included with the rent, but in the agreement it stated that gardening services were not provided.
When we brought it to their attention they simply said that everything was correct, but didn’t give any explanation on how they came up with the pro rated amount or why they decided to change the date when it clearly states it on their website. We got the vibe that they weren’t very professional and they kept beating around the bush when it came to our concerns and questions. I am sure they are happy with the $ 55 bucks that they got out of us but the owner of the property lost over $ 12,000 due to their lack of concern and poor customer service skills. I am glad we dodged a bullet here.

Ally Properties is the worst property management in Davis. My friends and I lived in North Davis on Drake St. The apartment had cheap rent BUT it was trash. Messed up kitchen. running faucets… We even had a crack in the ceiling that lead to ruined laptops due to water leaking. There was even mice problem.
With all that said, I have been waiting for my security deposit literally for years. I had just recently came into contact with these guys and found out I owe them money… And they didn’t even have the nerve to contact us. They just sent the bill to our old house knowing we don’t live there anymore, with the mindset to go to collections to collect our debt.
Avoid this place. Horrible customer service. They may have cheap rent but they will take your security deposit and some… $ 1000+ for painting??? Come on, the wall looked the same as we got it. BS

I gave it a one star as there were no options for a ZERO star rating. Well, I can wholeheartedly agree that this is probably the «worst property company» in Davis. I have NEVER dealt with more unprofessional group of individuals. As a parent, I really thought they were trying to take advantage of the students. It was funny how they said that they were «adults» and should deal with it on their own, and yet, still wanted their parents as guarantors. Bottom line, the place was a DISASTER… on the day we were suppose to move in. They only had excuses, were completely rude and refused any help. Then threatened to break the lease… which we happily accepted! Went to Zabace Property Management and was treated with respect. PLEASE PLEASE save yourself a headache… go through ANY company besides Ally.

CUSTOMER SERVICE: 0 Stars
MAINTENANCE RESPONSE TIME: 0 Stars
SHADINESS LEVEL: 5 Stars
RUDENESS LEVEL: 5 Stars
CHARGING TENANTS UP THE @$#$!*!# FOR NO REASON: 5 Stars
Ally has had it out for my housemates and I ever since our previous encounter at their office.
After tens of times requesting maintenance, with no response, Ally has finally started fixing up the house. How magnanimous of them, no? Not no but HELL NO. They have only started fixing up our run-​down, crappy hole of a house after unsuccessfully trying to show our house multiple times. But wait, there’s more.
They gave us a deadline of 2 days to fix our backyard. Ally has no right to tell us how to clean it, and definitely not when we need to clean it. Whether the backyard is presentable or not is completely subjective. As long as we clean the yard before our lease is up, how we want the yard kept is completely up to us. (Honestly, the yard only had a couple of weeds.)
They are now attempting to charge me and my housemates $ 275 FRIGGIN’ DOLLARS for the gardeners that came for a couple hours one afternoon to pull up some weeds. Not even heavy landscaping would cost that much in one day. Knowing they were trying to pull one over on us, we called them for an itemized deduction list. THEY REFUSED. Gee, wonder why? Then, they proceeded to hang up on us after we told them we would not pay without the itemized list. Professional, yes?
Heed my advice, KEEP AWAY from the shady, dimwitted idiots that make up the most incompetent, hated management company in the world.
AND ALLY, IF YOU’RE READING THIS, I HOPE YOU’RE READY TO GO TO COURT. WE’VE BEEN DOCUMENTING EVERYTHING. AND, lucky for us that for residential properties, the tenants are always favored. ;)

ALLY PROPERTY MANAGEMENT IS RIDICULOUSLY HORRIBLE. I WOULD GIVE THEM ZERO STARS IF I COULD!!! Like everyone else says, they are so shady. All my neighbors in Oakshade (now under different management) always complain about problems we encounter under Ally management, and just how mean they are.
Usually when I call the office I get the blonde lady. She is extremely rude. I was just telling her of all the repairs that had not been addressed since we moved in a month ago, and she has the nerve to say with a lot of attitude «WAIT, you’re giving me a REALLY long list.» I was so offended because of her tone of voice throughout the whole conversation. Hellooo I’m giving you a list because it’s all broken. Repairs take forever to get processed, and you have to call a few times to remind them or else they’ll never come. But when they eventually do, the repairman is really sweet. But I doubt he’s connected to Ally Property though.
If I call and get the guy that’s balding, then I get even more annoyed. He is worse than the blonde lady. I cannot believe they let such rude people run this place. We are paying tenants. They should treat us with a lot more courtesy especially when it’s something as simple as speaking on the phone without attitude because honestly that’s all I ever get from them. No respect whatsoever. I hope they both get replaced by more professional people. These two people are basically the reason I DISLIKE Ally Property so much.

DO NOT RENT FROM ALLY!
Rented a 2 bedroom at 805 E 11^th from Ally Property Management for one year 2011 – 2012. I have had many neglectful and unresponsive landlords, but Ally was the WORST!!!
FAILURE TO RETURN SECURITY DEPOSIT
Despite leaving the apartment in better condition than upon move-​in, Ally charged us our full security deposit of $ 500 and an additional $ 85 in cleaning, repair, and painting. These repairs were on blinds which we reported broken upon move-​in, painting which we were very careful to perform touch-​ups on nail holes etc., and cleaning which we had done professionally prior to move-​out and provided a receipt to Ally.
FAILURE TO COMPLETE REPAIRS:
While living at 805 E 11^th we often had no working internet, despite internet being included in the lease (and advertised on the side of the building). The longest outage was over 2 months. We complained often on the phone, only to be told either that the internet was in fact working properly (which it was not), someone was there fixing it (which they were not), or that it was not their responsibility to fix it (which it was). After a snail-​mail letter requesting a repair the wireless was restored… for about a week.
The sewage output in our apartment building was not functioning correctly, and we reported this to Ally right away. The problem was visible from the inside as our toilet bowl emptied of water, but more concerning was the RAW SEWAGE flowing up from the drain in the parking area. This happened twice in a week, and we often had no working toilet. During the repair the contractor hired by Ally left our only bathroom unusable, and we had to retrieve the plaster from our toilet ourselves in order to use our bathroom.
After repainting the kitchen cabinets, the contractor hired by Ally failed to replace our cabinet handles for a full month. This created a major inconvenience in using these cabinets, as you had to either leave all the kitchen cabinets open or use your fingernail to pry each cabinet open. Requests for this repair was ignored by the Ally Management office.

As a current tenant, I have to say that I am literally counting down the days until I move out. Honestly, if it wasn’t for the fact that its my business location and my new space isn’t ready yet, I’d leave now. The WORST property managers I’ve ever dealt with. EXTREMELY rude and unprofessional. To all owners, find a better manager for your property. To all prospective tenants, find a different property, its not worth it. If I could leave 0 stars, I would.

So… after much frustration of trying to get some of the deposit back and hunting for the checks a second time, I’ve come back to update on this situation. Their policy allows you to dispute charges that they’ve taken out of your deposit, and it must be in writing. They said that they’ll get back to you with a response within a month or so, and they actually kept their word. It was only after I provided them with solid evidence that they would believe me. So guys, make copies of all your paperwork and thoroughly write down any damages when you first move in.
Once again, they failed to send the checks to the requested address. After the dispute, we ended up getting a little bit of money back. Even though we have clearly moved out, they sent our new checks to the apartment that we just left! It just makes no sense to me. Coming back and asking the owners to keep checking the mail for us can get awkward.
Nothing left to do here. Forever done with them.

I have so much to say about this place, that I don’t even know where to begin. I’ll keep it tasteful.
1) they probably changed their name from acadian to ally, because they were getting so much CRAP. if you are looking into renting in Davis, STAY AWAY from these people. My apartment has a fee that they are charging us from 2009. Do you know what year it is? It’s 2011. Wouldn’t you think they would tell us about these FEES when the new tenants sign the lease?
2) they are RUDE! they are just terrible people. KARMA. thats all i have to say.
3) don’t act like you’re big and bad, and you’re knowledgeable about the contract when I mind-​fcked you in two seconds. You know I’m right. You know that I shouldn’t have to pay for a FORMER tenant’s fees. Stuttering all over the place when I bring up a good point.
4) every time i even HEAR the word ally properties (OR ACADIAN), my heart starts palpitating to unsafe rates. You will be the cause of my high blood pressure at the age of 22.
i have to cut this Unilocal review short, before i slit my throat from even having to say another word about them.