University Dodge Ram

Worse customer service e experience ever!!!
I’m in the market looking for a used truck and was called by this dealership telling me they had a truck matching exactly what I wanted.
After being told to come on down from Pompano Beach… a 40 min drive… Called me 20 mins into the drive telling me they can’t find the keys to show me the truck.
We were met by a salesman who then tells us that they were closing early and that everyone else has gone home. He proceeds to tell us that not only do they not know where the keys were but that they didn’t even know where the truck was at the moment. We then asked to see a similar truck and the salesperson points out the window saying that there are quad cab trucks on the lot… Be my guest…
They were rude, demeaning and the most unprofessional.
After practically rushing out the door another couple was being shuffled into presumably buy a car… All the while they were supposed to be closing early because it’s a holiday.
Will never ever buy a car or recommend anyone to buy a car from this place.

Took my car here for a recall. Timing chain on a Dodge Challenger. don’t even get me started on the complete lack of communication at this place. Long story made short, I was financially raped because I trusted them and felt trapped.
The care was misfiring which is what prompted the call. They refused to perform the recall claiming they could not because the car had trouble. Had to pay for a $ 99 diagnostic. Kept my car for three days with absolutely no word. Finally after multiple calls I was given the first of 3 nonsense explanations before I was bought in and told I had internal problems and needed to pay $ 500 dollars to rip my engine apart to find out. I asked if these problems could be because of the timing issue and was told there was no way to know without paying for the breakdown. I said I just wanted the recall done and was told again they refused.
$ 500 dollars and again miscommunications later it was the cam shaft, lifted and piston ring. «How could this happen? Could this be because of the timing chain?» I inquire. And I was told no and given explanations I couldn’t understand. $ 3000. I had taken a friend with me. A newbie mechanic in hopes that between she and I we could gain some clarity. In the end she didn’t know what to tell me besides it would cost me to have them reassemble, to have the car towed to another place, then I would still have to come back to dodge for the recall. The service advisor seemed nice and sincere but I had to make the call. Come to find out after talking with another mechanic after getting my car back that the timing chain could have caused all of these damages and it should have been covered under the warranty.
This helpful mechanic showed me how to check online and showed me the dealer level recall which included step by step instructions on the repair and would have put them right next to the cam shaft (why did I pay $ 500 for a breakdown)? He also showed me forums as well as an article in Hot Rod Magazine that notes damage can occur to Pistons and valves due to the defect. By the time he was done he proved that the timing chain most likely caused these damages. There was no way for them to prove another wise. I had been swindled and felt stupid.
I am a teacher. I bought this car as a way to feel closer to my dad and brother who both loved muscle cars and have since passed away. All I ever wanted to do was pay it off and begin to learn more about cars and maybe modify it a bit. That was before I became sick. I have a genetic disorder. I can no longer teach full time. Im sick a lot. I’m drowning in debt. I had to call on my 80 year old grandmother who takes care of my blind, diabetic, dementia riddles grandfather and lives on fixed income to max out her credit card for help. I finally paid off the car in February. With the money I saved I hoped to be able to pay off my mounting medical bills and get back on my feet. Now I’m $ 3000 in debt again with a job that’s ending in June and a strong possibility I will not be rehired the following school year because of my illness.
I feel so stupid for trusting this place. DONT GO HERE! They act like they are trying to help. They take advantage of your ignorance. And once your car is broken apart what choice to you have but to let them fix it? Don’t get swindled as I did.

Excellent service experience!
Unlike other Dealer Service Departments, University Dodge did not try to sell me things I did not need or did not ask for. They took care of me in a friendly manner and in quick fashion.
University Dodge is my new service center for my car.

Worst experience ever. Saw a truck on the Internet that I thought I might like. When I got their the truck was $ 1000 more than the price I saw on the Internet. Strike one. I went to a sales man outside I approached him instead of introducing himself to me first he looked at me like like I just came off a spaceship. I told him I was looking for a truck with in the next Thirty days and that I wanted something small. He tells me that he will go inside and get the key. I told him i would like to test drive the truck When he comes out he gets to the truck and tells me that they do not do test drives unless u want to by it. I told him that was the most stupidest policy I have ever heard and since he refused my business I would make sure not to send him any clients. I have worked in sales for most of my working life and this is the first time I have ever been treated like this. I wasted my time to drive their from Kendall. Before u buy something so expensive u want to make sure ur going to like it.