Rick Case Honda

zero stars… they are thieves and liars and they brag about getting people to pay way over what they should be paying… it should be illegal to do what they do to people. run away from this place and never looked back. you’ve been warned

Steer clear of Rick Case Honda, AKA Walmart of car dealers. this place is a joke. The experience was going OK until we got to «negotiations», which I put in quotations because it was more of a take it or leave it situation. Our sales person was very inexperienced at the negotiating process, or shall I say didn’t have a freakin clue. It felt like she was more of a runner and the negotiations were left up to a sales manager (who was quite sharked). On top of that, she was working another deal with her sales manager, which I am OK with. However, when she had to go ask for «permission» on my deal she was doing it in front of her other customers. I’m sorry, but I think its extremely rude and unprofessional to discuss my financial dealings in front of other customers. Its none of their business how much I’m putting down, or how much I can afford a month, etc. The icing on the cake was when they presented a sales price $ 2500 over MSRP! Now your really insulting my intelligence. Of course I asked where the hell they came up with this number, and they try some BS about the trim and some mud runners, which mind you was a separate line item. I really didn’t appreciate their dishonesty trying to hide costs into the sales price. They aren’t the type of dealer who is wiling to work with the customer. Its pretty much this is the deal, take it or leave it. I’ve never been to a dealer where they literally let the customer walk out. It was the biggest waste of time ever. Right after we went to Auto Nation Honda in Miami Lakes and dealt with a very professional and upfront salesperson and staff. They were willing to work with us to gain our business where we happily walked way with our new Pilot.

Took car for service to rick case on weston rd. Spent $ 1600 on repairs for a new power steering fluid pump, plus they convinced me to get new timing belt and water pump. They also recommended a new oil pan, i never had oil pan leak so i said no to this one thing. Got car home and next morning the oil pan was leaking. Never did before. Took car back today and they said it was not their doing, so there is nothing they can do about it.
Either I have the worst luck (and timing) or they are just trying to invoice a little more, at my expense.
I will take my business elsewhere but i have now been waiting for 20 minutes for them to find my car and it is a huge confusion. No one can find the car that i left here this morning.

The car wash isn’t worth it. No soap and machine is usually broken. Very disappointed with the car, the car is still dirty. Mr. Case you may have a big company that promises great service but maybe you’ve gone too big and forgotten about the costumers.

I dread walking thru the service doors. Because low and behold, the walking dead approach and my BP goes into high gear! Mr Darwin (Car Sales Manager), please sweep & mop your AO and get rid of those rats you consider salesmen. CEO of Hyundai, stop recommending calls to your dealership GM, when he’s the cause of the problem. Smell your cup of java. It just might stimulate your brain cells!

BAIT AND SWITCH. Bought our last 4 cars at AutoNation but gave Rick Case a shot because of a phenomenal end of month promo on a CRV LX.
Even with a 780 credit score their $ 260/​mo zero due at signing turned into $ 320/​mo. After negotiating for 3 hours on Halloween morning (with our 11 year old!) they let us walk because we refused to put an additional $ 200 down. (We had conceded $ 278/​mo and first month down).
HUGE Thumbs down to the super rude Internet Manager Alan!
Slightly smaller thumbs down to the much nicer but still unreasonable Sales Manager, Adrienne and GM Mark.
HUGE THUMBS UP TO EDMAR JIMINEZ (SALES) AND FRANK CANO (FINANCE) AT AUTONATION FOR GIVING US A GREAT DEAL ON OUR 5TH CAR FROM AUTONATION!

The «free car wash» drive through is always broken! (See photo for proof) Not to mention there is literally no soap used. On the rare occasion that it is working, it is truly only spraying your car with water, nothing else. Also I never use the discount gas here because they never have gas cheaper than the Costco gas station anyways. Now on to my experience with trying to trade my car in. Not only did they majorly devalue my car (telling me they would give me $ 6,000 for my car when I owed $ 11,000 for it) but the salesman acted like I was «a dumb woman» who didn’t know what I was talking about and he literally brushed me off and told me if I could find someone else that would give me more than $ 6k for my vehicle than I should go with them instead. I got up out of there and went to Carmax who not only gave me a much higher evaluation (they gave me $ 10,500 to trade it in), but also had much nicer staff. I ended up getting another new Honda at the dealership in Delray Beach. I will never use or recommend this dealership to anyone when it comes to buying a car. And the «perks» they offer are crap!

Do not go here! They use bait switch method to get you to buy a car. If you have a TRUECAR certificate make sure you read it they have a $ 2k accesories additional to w. e price it starts with so be ware. If you are a woman beware too, they look at you as if you were an idiot. We are in an era where all info is online. I dont want to get an apology that is a generic copy and paste to all customers. I will never do business here or get a VW they are being scrutinize because of the emmissions anyway!

Live in homestead … Called to just get some ball park information on an new Odyssey to see if it will be worth driving all the way up there. Thank you Brian Kane for saving me a wasted trip due to your rudeness on the phone.

Called in advanced and got a quote for an oil change for a Honda S2000 full synthetic and they told me $ 39.99. When I got there they told me it would be $ 87 because the s2000 had a special oil that the other cars don’t use. I have never heard of this and have always used 10w-​30 full synthetic with no issues. I spoke to the manager and asked if they can honor their quote since I had given my car information in advanced and they stated the best they can do is charge $ 60 for blended oil. They didn’t even work with me on the full synthetic price. To top it off the service rep wouldn’t even look at me when talking to me (I am a female) and would only speak to the guy that came with me. We kept telling him that it was my car and that he needed to ask me the questions and he still would continue to talk to him. Horrible service and I would not recommend them to anyone.

Car shopping is one of my least favorite activities. For 15 years I was fortunate to have a job with a company car so I was spared the tiresome exercise of haggling with less than forthright dealers. I will never understand why car buying works this way. I believe a price should be a price. Could you imagine walking into Publix and trying to haggle over toilet paper?
I never had any intention of going to Rick Case, especially after reading their Unilocal reviews. Except we had several bad experiences at dealerships already, so I believed Rick Case could not be any worse. Besides, I Rick Case was one of the largest, Honda dealerships in town, so I figured they would have a large selection of CRV’s, the car I already decided I wanted.
As I thought, the dealership did have a huge selection of CRV’s so it was just a matter of deciding on the color. Before going we had used the True Car app which had given us a fair price. I would highly recommend the True Car app. The only reason I have taken off a star for Rick Case is because the dealership did try to lowball us on our trade-​in. Unlike other dealerships however, Rick Case did up their offer to an acceptable one. Apparently, they really did want to sell a car that day!
Gonzalo Jimenez was our salesperson. He was very pleasant and did a great job. There was no high pressure sales pitch and he was very patient (it can take a while for a lady to decide on a color you know!) After our purchase he stayed with us to make sure we knew about all the features of our new car.
Unless you know someone, I think buying a car can be a crap shoot. I hate the haggling and that’s why I really liked working with the True Car app. On the whole, Rick Case was very easy to work with. My Mom has also leased a couple of cars here and has had positive experiences. I would definitely return.

Do not shop at this dealership. Even more detailed, don’t work with Gonzalo Jimenez. They valued my trade-​in at the FAIR condition level when it only had 805 miles on it an it being a 2015 model. They said that the dealership offers up to $ 3,000 above market value for KBB value. This is a lie. Also, don’t work with Gonzalo Jimenez, as he will promise you the world, but he won’t deliver. He will have you drive up to Rick Case, which is a long way from Miami, only to be disappointed.
This won’t be the last time they have heard about this. It is a crime how low the trade-​ins are at Rick Case Honda.

I started my Honda Accord purchase at Rick Case Honda. However, I walked away from the deal when they tried charging me $ 10 a month more claiming that it was because of the mud guards and trunk liner that the car had. We kept on going back and forth for hours until my girlfriend contacted AutoNation Honda Miami Lakes. I can’t say enough good things about Manuel Lima and the rest of the team. They were honest and upfront about their pricing. They gave us the color I wanted for the price that Rick Case Honda refused to honor. Do yourself a favor and don’t waste time with this dealer. AutoNation Honda Miami Lakes will treat you with respect and will value your purchase.
Chris S and Evelyn G

I came here for service, so I cannot comment on the sales department.
The location is big, the service department was easy to work with, and I did not wait an excessive amount of time. They have a large waiting room with comfortable chairs and a tv, so there are plenty of ways to distract yourself.
The people were friendly, the car got finished promptly, and the cashier was efficient. I will be back.

Rick Case Powerhouse is the largest Honda Motorcycle Dealership in South Florida and have a great variety of new and used motorcycles, scooters, and atvs. I purchased two motorcycles from the Powerhouse, a used 2012 CBR1000RR and a new 2014 CBR1000RR. I was very happy with the sales team, especially Chris Garcia! However, the service and parts departments could use some improvement. My 2012 CBR was stolen and needed repairs, but it ended up taking close to three months until it was finished. That being said, the motorcycle technicians are top notch and fixed everything to factory specs.

Just got a Honda Accord Sport 2015 with leather. Francisco A. was my dealer helper. He is so nice. I placed what I had and they were able to work with me. Very satisfied

This dealership is a scam. I emailed them asking for a quote on a car I knew
I wanted to buy. My mistake. That began a never-​ending crusade on their part to try to get me in to there showroom WHILE NEVER ACTUALLY DISCLOSING THE PRICE.
After finally going in because «their policy is to not give prices over the phone or in emails» they quoted me a price that was a couple of thousand dollars ABOVE the sticker price. When I asked them how the hell they could quote a price ABOVE sticker when every other dealer was below sticker their response was «but you get all of the benefits of our big dealership.»
I promptly thanked the idiot salesman for wasting my time and walked out.
What a dump.

This is a very big dealership but guess what. To support this though they want to make sure they can empty your pockets. The 2015 Hondas are out so I thought maybe the 2014 would get us some good deals. Guess what you are at a car dealership old things are to be sold at a higher price than a new one. That’s the logic these so called sales people try to jam down your throat.
I had heard good things about this dealership but after visiting them i changed my mind. Not likely to go back any time soon. All they wanna do is sell you a car and provide no real customer experience.
Good luck if you walk in !!!

Quick, professional and thorough… My only concern has been the service department reps who I feel over exaggerate your getting a deal when clearly they send you mail coupons for discounts, for example an oil change.
I decided to ask the rep how much was the oil change, he said $ 54.99… Now I didn’t tell him I had a coupon that said $ 10 off the regular price of $ 39.99 for a special of $ 29.99… Following me… Ok, so when I said to the rep «I thought it was $ 39.99» he replied «that’s the discounted price» then I said ok, I have a coupon for $ 29.99″ and pulled it out which clearly states on the advertised coupon that an oil change was regular price is at $ 39.99 not $ 54.99, his face kind of dropped… GOT EM…
Im saying this because they price higher so they tax higher… My oil change came out to $ 37, after tax and disposal fees… I just felt like they weren’t being truthful about the price I understand this is a business, I just dislike when I feel like they take advantage of people who come in for service on their vehicle. Hope this helps to know the pricing, ask questions and be ready to challenge it all the way to the counter.

Review of repair center:
My repair manager was awesome. When my vintage honda had issues, he went above and beyond. Repair estimate was very high, he researched to save money, kept me in the loop, I felt confident with the repair center here that I would send any work in the future.
Keep in mind, Honda America lied to me about TSB for the particular issue and actually called me a lier and laughed at me for reading stuff on internet (*well, as it turned out Honda America settled class action).
With such lack of customer service at Honda America, I was ready to ditch Japanese brand and Buy (real) American car, but the Rick Case repair center also called Honda America for me and got even negotiated for repair fund.
At the end, Honda America is just another brand and they aren’t there to serve consumers, it’s the dealer and crevice center that serves consumers, with all the negative review of this dealer, so far I feel lucky that I met some good folks working here and try their best to retain business.