Delta Cleaning Systems

I can’t believe i stuck with them to honor their contract this long. I wrote them today to tell them that the cleaning people still don’t fill up the paper towel dispenser and to find out about the long process of not renewing the contract.
This is the reply i got.
«I am truly very sorry that you have such a negative impression of our cleaning firm.
However I would like to take this opportunity to inform you that going to clean your office during primetime work hours and full of people, once a week, being denied access to certain areas by your rude and uncooperative staff, under extreme pressure to do the work quickly so we can get out of there, cleaning overcrowded and atrociously messy offices, having to read and listen to your lies and false accusations, hasn’t exactly been a picnic either!
As far as cancelation, the anniversary date is March 9. That means that on or about February 8 – 10 we should receive a certified letter from your employer dated February 9, 2011, stating that you no longer desire to renew the current Agreement.
Again, my sincerest apologies for your dissatisfaction, and my deepest regret that we will no longer enjoy the 18% profit of the $ 300.00 monthly billing with late payments we acquire from the Company you represent.
Thank you, and have a good life!»
Yet i still can’t get out of the contract and I personally have been filling up dispensers and such around the office. The cleaning ladies are more than welcome to stay as long as they like but they’re gone by the time i get into work at 8:30am so they’re here a half hour max. We even show them where we keep products. No one has complained to them about vaccuum noise or anything, we just leave the room for a bit but i havent seen them vaccuum in a while so i guess they just take the trash and leave. But this guy is out of his mind. He has no clue what goes on with his workers and he’s the one that walked around my building to give me that quote of $ 300 a month.