Grass Roots

I contacted Grass Roots last year for some landscaping work in my yard (i.e., planting a few bushes and flowers). When I contacted them I knew that I needed to have the mint that kept reappearing in my yard removed but trusted that a landscaping company would be aware of the proper techniques and methods to use.
Grass Roots came in and remove the mint and left me a bit that I would be able to pot and take in doors. The yard looked great. the bushes were small but I was certain they would ultimately grow and fill out a bit. The flowers were few but over all the yard looked good and I was satisfied with the approximately $ 400 bill that I received. I was a little surprised that after paying my bill, I received no contact/​care card/​instructions from Grass Roots about caring for my new plants but was satisfied overall.
The floweres looked good for about 2 weeks (I’m being generous) after that I could barely tell that I had any work done in the yard. I contacted Grass Roots and told them that the recently planted flowers were dying and when I spoke with Corinne (sp?) she said that as perennials they were probably fine and because they were planted late in the season I should contact them next year (2010) if I had issues. She reminded me that their work was guaranteed for a year.
Fast forward to this year (2010) and as spring began to approach, my bushes didn’t seem to have made any progress from the previous year and in fact the leaves seemed to be in very poor shape and the bushes had not filled in at all. Also the yard was being overtaken by mint AGAIN. Remembering Grass Roots’ guarantee I contacted Corinne and explained the situation. She didn’t seem very willing to discuss the issue with me but said that she would drive by my home to inspect the yard. I told her that the mint had returned and she said that I should have been constantly weeding it. When I asked her about the technique she and her team used to remove the mint she didn’t seem to have any inkling of what I was talking about (which was a surprise to me). I explained the «lasagna» technique that was described to me by another landscaper and she said that she’d never heard of it. However she agreed to drive by my home and inspect the yard.
A week passed and I hadn’t heard from Corinne or anyone else at Grass Roots, I followed up with an email and another phone call a week later. Still no return call from Corinne and I’ve basically decided that my landscaping investment was a waste.
Grass Roots doesn’t stand by their guarantees and add to that their landscapers lack professional knowledge of techniques and methods to handle unique situations. They are however, more than willing to take your money. Buyer beware