Dunkin’ Donuts

Steak bagel was supposed to be white, it was whole wheat. Hash browns bag was half empty.

Horrible customer service. Absolutely zero espresso product knowledge. If you are a fan of quality coffee or espresso beverages, or good customer service, this is not the place for you. I called in ahead of time and spoke with Rakeesh, the owner/​GM, who assured me that they did in-​fact prepare Americanos. When I got there to order, Felicia, the young employee, AND the manager on duty acted like it was the first time they had ever heard the term Americano. Neither of them even knew what an Americano was. Which was hard for me to believe, since they have pictures of lattes and cappuccinos all around their store. For those of you who don’t know, an Americano is just espresso and hot water. A much simpler drink to prepare than either lattes or cappuccinos. They quite obviously did not recieve proper training on how to prepare or ring up espresso drinks. They ignored me after I requested to speak with the manager on duty, and I just stood there waiting for her to address me. She instead acted like I wasn’t even there.
.sure, I could have guided the employees on how to prepare an Americano, but as a customer I should not have to train the employees on how to do their job correctly. So, I left annoyed then drove up the street to Coffee Hound and bought a really really good quad-​shot Americano for only $ 3. Problem solved.

OK, I came here after trying the other one in town, which was CLOSED, so annoying. Neither Unilocal nor the DD website indicated this.
This one is not close to the other one. So I admit I was a little irritated by the time I got here. However, once I found it, parking was easy. Its a big roomy space, that has a Baskin Robbins as well.
The coffee was good. The employees polite and pleasant. But it took SOOOO long. Seriously. Someone should have asked who was just looking for coffee and taken care of us or something. The employees were totally absorbed filling these complex orders of food, ice coffees and the like, and the rest of us guests were just lining up.
When you have a lot of complex orders come in, ask the others in the quickly growing line who is there for plain old coffee — as in, sm, med, large with milk/​sugar and take care of them. Get them in and out quickly, they will be happier, your lines will be shorter. Trust me.

Coffee is always just right, unlike bux or mcd. Only 4 stars because generally I think the donuts aren’t superior to local mom-​n-​pops

Didn’t even know what a custard long john was! And didn’t have any long johns, anyway. (Not good selection of donuts, but did have bagels and muffins.) Iced mocha latte was strong with too much ice, but it was a dollar. All in all nothing impresive. (Moline location better.)

Pretty consistent, hard to say ‘no’ to the donuts.