The UPS Store

Service is fantastic and knowledgeable without any attitude. I would drive out of my way to use this ups. 100 times better than the one I went to on polk street in SF, which sucked big time.

Staff very friendly, knowledgeable & helpful.
Plenty of parking.
Prices reasonable.

Always fast service from the super helpful and friendly staff. If you have to return packages to Amazon, this is the place to drop them off rather than the horrid UPS warehouse in San Ramon. In fact UPS should send all of its senior management here for a refresher course on customer service. Parking is easy and weekend hours are a plus.

Just mailed 5 packages and Mukesh, Wati and Brenda couldn’t have been more helpful. I highly recommend that anyone with holiday packages go use their service. You won’t be disappointed.

Super nice people work here, was in and out in no time

I am very thankful for having discovered this store. It is located in a back corner of an older shopping center. I have used this store for a variety of needs and have been extremely impressed with a young man named Ben. He has a pleasant personality and is very helpful with his suggestions. The store always meets my every need, from faxing, to shipping, to packing, to small purchases, in a very friendly manner. I could not recommend Ben or the store more highly.

Let’s face it, we women shop online and some things have to go back. Thank you UPS for taking the labor out of sending things back to online retailers!!! Parking is never an issue, they will help you package everything back up if need be and are sweet about doing it. See you soon… I’m sure I’ll have another load next week! LOL

Service here is fast and friendly… have shipped items here multiple times and never had a problem. Prices are comparable to USPS, and they provide all sorts of options depending on what you need.
Parking lot is huge and usually empty
Only minus one star because I did try to ship an item overseas… after multiple attempts they could not figure it out and I had to go to USPS. They were friendly throughout their attempt however I still ended up standing their 30 minutes with the item unshipped.

Both John & Ben are two of the most exceptional customer service reps I have ever Encountered. Their professionalism, attention to detail, and genuine kindness are top notch. I highly recommend trusting them with your shipping needs. They are both superior representatives for The UPS STORE.
Us Navy Vet

This UPS store is the best ! The manager Ben has been nothing short of amazing. A very important package that I sent to Torrance Ca got lost but he was on top of it every step of the way. To make a long story short, the package was found a week later and all is well. An important point for everyone mailing anything is to have your package adequately insured. If the package had not been found, I would have lost some money since I underinsured it. Thank you for everything, Ben.

Have had nothing but good service in my multiple encounters. The owner, & other employees, have been helpful & knowledgable. So much so that I use this store rather than the one closer to home!

I went in for the first time to deposit a check through the USAA UPS easy deposit system. The place was busy but the lone guy behind the counter was totally cool and very helpful.

I waited patiently, even though the rather disorganized staff let someone cut in front of me. Finally, when they were done with everyone else — the notary refused to even look at the form I needed her services for. She said she couldn’t notarize it. This is completely incorrect, the notary I went to after that didn’t have a problem with it.
Oh, and the prices I overheard during the long wait, were obscene.

I had a great experience here — the owner was super helpful, friendly and gracious to me. The store offers a broad range of services, from shipping to faxing to fingerprinting and more. I’ll be back.

This store, its employees and overall attitude are abysmal! I am glad to see other Unilocalers agree with this assessment.
I went to this facility as they provide Live Scan services (fingerprinting) which I needed for a job application. The first time I went in, the employees looked at me like they had no idea what I was asking for. The girl helping me was nice enough but totally incompetent. She sent my fingerprints to the wrong office and screwed up my whole job application.
When I went back after receiving a letter telling me to redo my fingerprints, the owner was the one helping me. He seemed to have a marginally better idea of what he was doing. When he finished fingerprinting me, he started ringing me up. I balked! Why the hell should I pay twice when it was his employee who had sent them to the wrong office??? He made a few phone calls and said he would let me know what to do.
He called me every day for FIVE days harassing me while I tried to find out what was going on with my fingerprints. I finally spoke to him indicating that the first set of fingerprints was worthless (because of his incompetent employees) and the second one should be comped as such. He not only refused to honor my second set of fingerprints and had them canceled, he refused to refund me for the first set of fingerprints.
Totally unethical, and completely unpleasant. This store and all their employees, especially owner JOHN TAMISLEA are unhelpful, dishonorable, and unprofessional. I have NEVER had such a bad consumer experience. NEVER GO HERE!!!

This store reminds of the airport with their obscene pricing!
I DO NOT recommend this store unless you are willing to pay a minimum of 3 X the amount the Post Office charges.
You are better off going to the Post Office up the road on Sycamore Valley.