Pet Express

I thought I would never purchase a dog a pet store. But, we did!
The process was long for the computers were not cooperative and staff could use a little bit of softening…((attitude and tone wise)).
The puppy did have a few health problems before we purchased her, but got a clean bill of health from our vet. She is well behaved and no prescription.
Thanks Pet Express, we LOVE our puppy!

Besides the fact I’ve gotten all FOUR of my furbabies here, Pet Express will always be a go to place for me! This family owned business always provides quality service and quality products for my pups. Like most people I had my doubts about the puppies here upon first experience. After research and speaking to many of the experienced employees, I found a quality much different than your typical pet retailer. These workers put the puppies above all else. The manager of the Danvers location Anna shows so much care and compassion as if every puppy was her very own. It’s a different experience, see for yourself !

I have gotten my yorkie over a year ago and I’m so in love with him. He has been the most healthiest happiest dog I’ve ever owned. My family had gotten a chihuahua mix from the shelter and he’s is so skittish and unusual. However I do love my chihuahua I am very happy with my yorkie. Pet express has made me so happy and I will be getting my future dogs from here. :)

My younger siblings desperately wanted to look at the puppies when we were in the mall. Based on my last experience (see previous review), I was not thrilled and though I vowed never to go back here, I told them we could take a quick look (I have a soft spot for my little brother and sister!).
Unfortunately, the situation at this place has not improved. Still bratty, borderline rude teenage workers who ignore customers and respond to questions with attitude. If you approach a worker and ask to see a puppy, you will most likely be given some excuse as to why you cannot. Between my last visit and this one, I have overheard and been given many excuses including «you have to be 18,» «you have to be 21,» «you need to have a legal guardian with you,» «you need to have a parent with you,» «the NEW puppies can’t be brought out to visit for play time because they are too tired,» «visiting with any puppy is only for serious buyers, not for play time» and so on.
Workers were more focused on talking to friends or avoiding customers than answering questions and being helpful. Saw one employee yank one dog out of the pen to let a few women visit with it. These poor animals looked exhausted, scruffy, matted, and miserable. It is well known in today’s day and age that one should not buy a puppy from a pet store, as 90% of the dogs sold in pet stores are from illegal puppy mills. They will more than likely be diseased, inbred, and unhealthy. Do not waste your time or money, and do not give your support to this business — please adopt from a shelter instead!

My husband and I walked past this pet store, and an Italian Greyhound caught us off guard. Immediately, I wanted to adopt her. When my husband approached a poor tempered staff member, she ignored us. Finally, my husband was like «We’d like to see a puppy. How do we go about it?» The staff member started mopping one of the empty puppy rooms while telling us there are many people ahead of us and it takes at least 10 minutes for the rooms to sanitize. The store was busy, but there were no customers occupying a puppy room. We decided to leave for about 30 minutes and revisit the store. When we returned, I approached the same staff member, and I told her I was interested in the Italian Greyhound. She barked back by saying, «Are you here for playtime or serious about adopting?» I replied, «Very serious as I have an Iggy at home, and we’re interested in meeting the puppy.» I asked how long, and she said 10 minutes. There was 1 room being occupied, and the empty room being mopped earlier was still free. My husband and I waited 30 minutes while staff members played on their phones and continued to repeat the same lines to new customers…“It is a 10 minute wait and are you here for playtime?” The same staff member kept mopping the same EMPTY puppy room. My husband and I were disgusted by this POOR customer service and decided to leave. I truly hope this store finds nurturing, friendly staff to take care of those poor puppies. I will be sure to keep my friends FAR away from this place. Unacceptable!

We bought two puppies from here and they are the sweetest, most wonderful dogs you could ask for! One is a Goldendoodle the other a cocker spaniel. Both are very healthy, sociable and just perfect!

This place is just awful. It’s your typical mall pet store made miserable by the horrendous staffing: A bunch of rude and disrespectful, loud mouth school girls. My wife and I went in on a dead Tuesday afternoon and were kicked out because we had no intention of buying a dog that day when we played with one. How can you expect return customers when you treat new ones like trash? Don’t support this horrible store.

I dont agree with stores like this nor would I purchase an animal from one ever again. I have two boston terriers from puppy stores and nothing but health problems but my lhasa apso is from a breeder and all is fine (knock on wood) with that aside this store is very clean and i mean really clean. One of the cleanest ive seen period. The employees seem nice and the puppies look in good condition but im no vet, I just hope they are. Purchased some cookies and a sticker for my truck.

Pet express was awesome, I bought my girlfriends puppy here, and she couldn’t be happier. The price was within my budget which I was happy about and the staff was a huge help we are bringing our puppy back soon for a grooming.

I have nothing but wonderful things to say about Pet Express Danvers. Everyone that works there is extremely patient, kind, and helpful. The crates are spotless — whenever I am there I see them cleaning one or another at any given time. Any time someone takes a dog out to play with in one of their pens they sanitize it immediately before anyone else goes into the same pen. We got our first dog there and love her so much. We are now in a search for a second dog, and they have been extremely patient as we just cannot decide what kind to get! They love their dogs, and anyone who says otherwise should visit the store before they knock it. They also feed their dogs the best type of all-​natural dog food. I have already sent several of my friends there and those that bought puppies are thrilled. Anna is our favorite although everyone there is awesome!

I haven’t bought a dog but one of the young girls that work here told me about the new breed called an Alaskan Australian. She said it was a newly recognized breed. Then I found out from the other girl working there that the dog was an Australian Shepherd and a Alaskan dog. The first girl told me emphatically that it was not an Australian Shephard… no it was a NEW BREED. I don’t think you can trust these people.

This store is great, the people are really helpful, and my new puppy is fantastic. I highly Recommend Pet Express, you won’t be sorry. I would have given this place 5 stars but I got into a small accident in the parking lot, not their fault but still!

I am giving this place zero stars. It is awful. I left there in tears from looking at all of the poor puppies in their wire cages, sweating, drowsy and miserable. Places like this make me want to go all PETA and run in there and open all of the cages and let these poor puppies free. There was a little frencie puppy that looked like she had cherry eye too. Please do not support places like this.

Just awful. This is as any other mall pet store can probably be expected to be, though I have seen one mall store that wasn’t so bad.
The puppies are kept in their little kennels, which is expected, but they look pretty miserable. The staff is generally uneducated, and some are rude (there are a few exceptions of course), and they don’t take proper care of their animals. Both male and female guinea pigs are housed together in one little hut WITHOUT ANY HAY. Guinea pigs need hay to survive, idiots.
To make matters worse, when you want to pick up an animal to consider for adoption, whether a bunny or guinea pig, they preface it with «well if you get a female, we just need you to be aware that the males and females are housed together so you may get a pregnant female». That’s responsible. Chances are the average soon-​to-​be guinea pig owner is a parent with a screaming whining 6 year old that wants a pet, and they will have no idea how to even feed the thing much less deal with a litter.
Despite my dismay, I adopted a guinea pig here because when I picked the poor thing up he looked at me like «Please, PLEASE get me out of here.» You can argue that I’m furthering the evil nature of stores like this, but I rescued that one little guy and he now has a big home with plenty of hay and fresh veggies. God knows where he would have ended up otherwise.
Long story short, don’t give these people your business unless you’re on a rescue mission, or just don’t allow yourself to consider adopting a pet that day. I’d hate to think of how many animals have gone to homes that don’t know how to care for them because the people here don’t prep you with information whatsoever.
I’m under the impression that the puppies come from puppy mills as well, and are often the most disobedient or runts of the litter. Stay awayyyy.