Light’n Leisure

Came here for some outdoor lights for our house — both pole and house-​mounted. They had a great selection, with many on display. Nathaniel helped us and was awesome! He plugged lights in, put them on the pole cap we had brought with us, and was very patient and helpful. He even took the time to talk through bulb options and gave us a great suggestion for where to eat dinner ;).
The prices were great as well, and we were informed that if we’re unhappy with our lights once we get them home, we will be able to exchange them for other options. We will be back for future lighting needs.

After spending hundreds of dollars at Light n Leisure, One of the mini pendant lights we ordered was defective. We reordered it, waited three weeks and picked up the new one which was defective as well. We never received an apology from the staff… In fact, they treated us as if we were inconveniencing them. After making the trip back-​and-​forth to Danvers from New Hampshire several times to get this light straightened out we didn’t want to make the trip again due to traveling time. We asked for our money back. They denied us our money back and would only give us a store credit. I will no longer do business with them in the future… And anyone thinking of shopping there should be very wary of their customer service and return policies.

What an absolute nightmare. Bill, the store’s president/​owner/​king, thinks he can do whatever he wants. No accountability, no business ethics, no people skills. We bought a chandelier on sale at L&L and were assured by the salesperson that they could keep it out back as long as we needed (we weren’t sure when our house would be ready). Several months later, we called about the light and were told that it had been sold (I assume to a higher bidder.) No call from L&L, no money back, no light. They told us we’d left it there over 30 days, but we explained that their employee clearly told us there was no cut off date and it was noted on the invoice. Too bad. We asked for them to get the same light from another store and they told us it had been discontinued. So we asked for our money back. They flat out refused, again citing store policy. They wanted to give us store credit without our original coupon, and essentially funneling us into their over-​inflated regular priced items. Emails to customer service got us nowhere. Things got worse when we went back in the store and our (ehem) «discontinued» light was back in the store again. The light was 70% off so we told them we wanted our light and original coupon back. Bill told us we could have the light, but only if we didn’t post a negative review. My wife told him that if they didn’t allow us to buy the light on our existing store credit and without conditions, we would file a consumer complaint with the Attorney General. He told us that we were banned from the store after this. Seriously. We arranged to re-​buy the light and Bill told me to call when I was coming to get it the next day, but HE blew off my 2 calls. Then he called my wife the next day and had the nerve to tell her that I lied about calling him and put on a show about demanding phone records! I went back the following night to get the light and told Bill that I had the iPhone record to prove HE was lying to justify sabotaging my attempt to get the light. Bill then began yelling when he got exposed. He then called ME «abusive» for confronting him with the facts. How manipulative. When I finally picked up the light out back, he walked off the dock and came around my vehicle aggressively to the driver’s side door I was getting in. He was absolutely raging. Wow. It would be hard to exaggerate how outrageous this whole process was. There were countless opportunities for them to honor our original purchase or correct the situation professionally, but they simply would not.

Do not go near that store!!! It’s a ripoff. I purchased a chandelier… and next day decided to return it since it looks too big for our condo. No returns, no credit in your credit card. Once you purchased the items is YOURS to keep FOREVER… or they can gladly exchange it for another item in the store :) Wow! they are so polite about it! In years I have heard such a bologna. I felt cheated and robbed. From now on I’ll follow all the Unilocal reviews. Don’t even go near those stores… I believe they have three in MA.

We were referred to Light’n Leisure by the builder/​developer of our new home that is currently under construction. Shortly after we walked in, we were warmly greeted by an employee who noticed we were looking at pendant lighting. Our contractor told us to ask for Michelle who turned out to be right behind the counter.
All in all, it was a wonderful experience. She is knowledgeable about the inventory, offered her opinion (because we asked for it) about what size fixtures to get for the space over our island, and checked the system for availability while we looked around. Both employees we worked with were very professional, courteous and personable. Quite honestly, I don’t understand the negative reviews regarding customer service. Our experience was the complete opposite of what negative «reviewers» posted.
Without a doubt, Light’n Leisure will be our first stop for our future lighting and ceiling fan needs. The prices are reasonable, the merchandise is extensive and the customer service is excellent.

I’d rate LnL a 0 if I could. This place offers the worst customer service in the biz. My experience was this … I went in to order a replacement sconce for an item I bought that arrived broken. In order to do so, I was told I’d still have to pay for the replacement despite coming in broken. LnL placed the order for the wrong item — a sconce for a flushmount light. I not only had to pay for that mistake but I also had to again reorder the sconce that came to me broken. While I like the lighting I have purchased from LnL, their poor customer service and practices mean that I would NEVER shop there again. It also means I’ve told my story to other prospective buyers again and again. Buyer beware.

The lamp in our kitchen ceiling fan imploded and shorted out, burning the insulation down to the wire in the fan and taking out the dimmer switch. We did not buy that fan here — unlike all the other ceiling fans in our house. The only thing we didn’t like about LnL was that they moved from Reading which was closer. Went down there yesterday, Joel waited on us. I told him 3 things: I wanted a fan with easy to replace lightbulb, I wanted the lightbulb not to be exotic or extinct, I wanted it to handle at least 100W of light. The fan I saw on the website looked great, but had a specialty lightbulb base. In a few minutes, Joel found one that met all 3 requirements. I made him demo taking the globe off and putting it on again (the main design problem of the old kitchen fan). He was very patient and helpful. My son and I put it up in 10 minutes today. It’s great. You can buy a fan at the big box or lumber store — you can’t get the kind of expertise we’ve gotten for over 20 years at LnL.

This is a really poor place to shop. We were there last weekend and purchased two items. We had a real hard time getting the attention of the sales staff that were sitting around not doing much of anything. Both items that we purchased had clearly already been opened and were missing parts and when I called the store for assistance and left a message, they didn’t even call me back. I kept calling until I got someone from Sales and he told me that the post lamp product that I purchased doesn’t include post mounting screws.
If that were true, wouldn’t you expect a sales person to tell you that when making the purchase?
I will not do business with this merchant again and will take my chances with online retailers where I might at least have a chance at having a good experience.

I bought a home a few years ago and it has taken me about 3 years to get in all renovated, I started with the kitchen, bathrooms and the major work. I finally got to the lighting a few months ago. I went to the traditional home stores like lowes and home depot but they have little variety. I finally went to Light N Leisure and the selection is enormous. The prices were very reasonable. My lights look great and I highly recommend you check out one of their 3 stores before you go anywhere else.

I wish I could give this store zero stars, because they were the absolute worst lighting store I have ever dealt with.
We bought several lights from them in April, including 3 kitchen lights, recessed lighting, and a ceiling fan with a light attached to it. Our purchase came to several hundred dollars. We thought we could walk in and walk out with our lighting, but we were wrong. They had NOTHING in stock. We were told it would be 4 weeks for our lights to come in. We weren’t in a hurry, so we thought it would be okay. But over 4 weeks later, we still hadn’t heard from them. So we called them and were told that most of the lights would be in soon, but 2 out of the three kitchen lights were backordered and it would take ANOTHER 4 weeks for them to come in. It would have been nice if they had called us to tell us, but they didn’t. So when we went to pick up our lights, we refused the one kitchen light that they had and cancelled the other two. So we took the recessed lighting and the ceiling fan/​light home. When our electrician came to install everything about a week later, we told him about the 4 week wait for our lights, and of the backorder fiasco. He said it was a scam — that most stores should only take 2 weeks to get product in if it’s out of stock. Then when he opened the boxes for the ceiling fan, he discovered that the box that contained the glass cover for the lights instead contained an extra motor. The box was clearly the box for the glass cover — it had a photograph of it on it. The box had tape over it, as if it had been opened and taped back up. It looks like an employee had a returned motor or something and couldn’t find the right box for it, so they put it in this box. So back to the Purple Building we went to get a new glass cover. But lo and behold, they didn’t have it in stock, and again we were told we had to wait 4 weeks for it. And again, several weeks went by without hearing from them. When we called again over the next several weeks, we were now told that the lighting company a) wasn’t making that model anymore, and b) that the factory was on strike and thus there was a delay in shipping anything. So several more weeks went by, and they finally called to say the glass cover came in. So AGAIn we went back. We told the employee our name and showed him the box of the item we were returning. He went in back and brought out a new box with a photo of the glass cover on it. Then he told us we owed $ 44! For an item we already paid for. We had to prove to him on our receipt that we had paid for it, because the order slip with this new glass cover didn’t indicate that this was a replacement for the one we bought but didn’t get. Then we noticed the product number on this box was different from the one on the box we were returning. It turns out that the one he brought out to us was a similar-​looking but different model. So he went in back again and came out with a box with the right product number on it. It was then that we noticed this new box had a big blue stickie taped to it with our last name on it! The sales guy totally missed this and had brought out the wrong item. In short, it took us seven months to get our order completed. It seems like this place is nothing more than a fancy showroom. I don’t know if they really have any product in stock — it seems like they lure you in, and then have to order everything for you. We will never patronize this place again. From now on we will only go to Delandre Lighting in Salem. They are similar in price, but their employees are on the ball and they ALWAYS have everything in stock, ready to take home that day. I would not recommend Light ‘n Leisure to anyone, unless you enjoy waiting several months for what you paid for without any follow-​up from them.
*EDIT* 10÷17÷11: Hmm, what’s this at the bottom of the page, provided by the company itself? «Please see our 18 FILTERED reviews written by REAL customers for a much more accurate depiction of our business.» So, does that mean I’m not a «REAL» customer, even though my family and I spent several hundred dollars there? So why filter the good reviews? And was it one of their «REAL» customers that sent me an obnoxious message in the guise of a Unilocal compliment, telling me to get a life because they didn’t agree with my earlier review (and who left glowing reviews for all three Light and Leisure locations)? Or perhaps it was an employee…