Firestone Complete Auto Care

Went in today to have a tire repaired that was covered under my Road Hazard policy that I bought with my tire purchase a couple years ago. The staff was super professional and timely. They did suggest some other work I may need soon but were cool when I said that my regular mechanic would take care of it. Good guys, highly recommend!

These guys truly helped me (a desperate housewife) needing to fix a tire with a fast leak. Nowhere else was open and they took me in and helped fix the tire quickly. You have many choices for buying tires/​fixing tires. Now I will make a point of going to Firestone. Fair and honest. Thank you!

My 1 hour wait for an oil change and tire rotation turned into over 2.5 hours and it seemed they could not even handle a simple tire rotation.

Hi I give Firestone Complete Auto Care five huge stars for their honesty and customer service. Imagine the fear I felt when my 17 year old daughter called me, in CT, from MA, on Super Bowl afternoon, to tell me that «something is dragging under my car.» She had a friend with her visiting her sister at Endicott College for the day. A major storm was going to hit and almost every auto repair shop was closed at 2:30 Sunday afternoon. Lucky for me I found Firestone Complete Auto Care. I called and I spoke to Manny, I think, who promised to take a look and do everything possible to get her on the road so she could get back to CT before the storm hit. AAA towed her car to the shop. I have to admit I feared that my 17 year old daughter might not get the same treatment as if my husband had driven a car to their business. NOT THE CASE. The manager, Sean, called me to explain what he saw and told me that Sunday afternoon before the Super Bowl was a difficult time to find the necessary parts to properly fix her car, but told me, «I will do everything I would want someone to do for my daughter if she is ever in this situation.» He made it safe and she arrived home a few hours later! I will whole heartedly recommend your shop to other Endicott parents whose kids need auto repairs away from home!!! Thank you, thank you, thank you!!! Service was fast and just what I needed. Will be using you to service my daughters car for the next 3 years while she is in college near by!

I redeemed a coupon for an oil change and free tire rotation recently with Firestone. I arrived a few minutes before my appointment time. I was impressed that I was greeted immediately and my car was on the way to the work bay in a matter of minutes.
However, when I looked at the work order I noticed that it called for a different weight oil then is specified in my owner’s manual. I asked the service writer to change the the oil specification. I was told that their recommended oil was correct for my car according to their specs for my car, but they did put in the oil that I wanted (That weight of oil is also posted conspicuously in the engine compartment of my car.)
I checked the oil level when I got the car home and found that they had overfilled the crankcase with oil. (Too much oil can be as bad or worse then too little oil.) I called Firestone and asked them to take it back in to make a correction, which they did without hesitation.
Five stars for their efficiency in dealing with customers, but only two stars for their attention to «details»!

Very slow. Brought my wife’s car in last fall to have 4 snow tires (which I already had) put on. 2 ½ hours later the car was still on the lift. Finally got the car almost an hour later. Brought her car in again a couple of weeks ago for two new regular tires because one had sidewall damage. They had to order the tires from Revere. Drove home. 4 hours later they called to say the tires were in. Drove back. Tires were the wrong size. 17 inch and the car has 18 inch. WTF! Had a pair of 18 inch tires that were a size narrower. I took them. I am never going back.

07/​15/​2014
My husband took my car to Firestone to see if they could patch one of my tires that had a slow leak. They said they were extremely busy and that he would have to leave the car overnight. Really?! He called me while at another shop and I suggested calling Firestone myself. He has always used Firestone in California and I’ve always gone to the Danvers location so I preferred getting my work done here. I didn’t get the name of the gentleman I spoke to (already got chewed out about this by my husband) but he did say they were very busy, but we would have to leave the car for a few hours NOT overnight. I said thanks anyways but my husband had to make his flight later that afternoon and I didn’t want to cut it close. He put me on hold for a minute and came back and said they were fully staffed and to come by at 10 (it was 9:30 at the time) and he would fit us in. My husband drove all the way back to Firestone to have the manager tell him they were booked for the day. When my husband explained I had called and spoke to someone and he drove all the way back there, the manager squeezed him in. Not the best experience, yes, but there really aren’t many quality shops in the area and if they are, they will try to rob you blind. — 1 STAR for the lack of communication not to mention the extra aggravation but at the end of the day they got the job done and they have a good track record with us.

Well, after talking to corporate my car door is now fixed. If you have a serious problem with this place don’t even bother with the manager, go right over them! They need to work on their customer service. I will say that I am very happy with my new tires (which is what I went in there for in the first place) despite the door problem. As for customer service when I went in to see if my car was finished no one came out to greet me… I sat there for an hour AFTER they closed before anyone said a word to me… A woman even walked out and into the store area got changed, didn’t ask how I was doing or if I needed help she just left the shop. Guess you can’t win em all. I’m just happy my car is fixed.

i was in and out in under an hour without an appointment for an oil change.
the guy at the front was friendly and professional. the facilities were well cared for and it was cool inside.
there’s basic cable TV to watch while you wait.

Needed to have my summer tires mounted. I had brought it to Town Fair Tire and they gave me the runaround about not changing a car that has wheel studs or spacers installed. Wasted my entire Saturday. I brought it down to Firestone later that night and found that they work on Sundays and they could fit me in and that studs and spacers weren’t going to stop them from doing the job.
They got my tires swapped in about 40 minutes. The guys I dealt with on both Saturday and Sunday were very helpful and nice to talk to. After I picked up my car, someone showed me some tires and got me some prices as my summer tires are on their last legs.
Will go back again for my winter tire changeover and may order tires from them as well.

They were very fast and friendly. Had a slow leak in my tire, they said 45 mins to fix and they were done in 20 mins

Not a fan! I purchased tires from them about a year ago because they had the best price. Since then, I had taken my car there about two times for regular oil changes and had no issues. I called about a month ago to schedule an appointment for an oil change and was told to bring it in on a Thursday at 1pm. I arrived about ten minutes before the scheduled appointment. Despite the fact that there was staff everywhere, it took a good ten minutes for them to acknowledge me. Apparently, I was interrupting their pizza lunch.
Finally, a female staff member took my keys and said it would only take about a half hour. I stressed to her that I made the appointment because I had my young infant with me and had other places to be — needed to be in and out. I guess she’s on a different time zone calculation. After having my car sit for over a half hour, still untouched, I asked her to return my keys to me I could not wait any longer. She coughed up the BIGGEST attitude and said the tech was just now going to do the oil change. I again told her to give me back my keys I was leaving.
Finally, I went outside and got the keys myself from the tech. The tech asked me what my problem was, I told him that apparently the staff doesn’t know how to properly book adequate time for services and doesn’t feel the need to inform customers. He told me to get over it and that there were much bigger problems I should be worrying about… I called the store after leaving to complain and what do you know — the idiot female staff member IS the store manager. She told me to bring my car back in and they would do the oil change for free. I told her I would never visit any of their locations again and would especially not be as stupid as to let them touch my car after I complained.

Update: after asking (via web browser form) to be contacted by a district representative, I have yet to hear from anyone a month after the fact. Also, upon calling the store and speaking to the «manager», he took no responsibility for the deceptive practice saying, «I’ll speak to the mechanic».

I used to work in the neighborhood, so I always took my car here for general maintainance as well as major repairs. They were always very honest with their estimates. A lot of times they gave me extra coupons and free oil changes and stuff. Steve, the old manager, was really awesome, but I think he left. The assistant manager took over, and he rocks. Highly reccomended.