Azure Property Management

Our firsthand experience with Azure management resulted with us personally having to pay 25K in legal fees. Let me explain, our Condo’s balcony was improperly installed (by prior owners) and not maintained by the HOA, resulting in water damage to the unit below. The Board personally went after us to pay for much of this damage. Ana of Azure management, sided with the Board president, and came to our home to attempt to further blame us for this issue. We ended up in mediation and SHE EVEN escorted the Board Pres to the mediation. Btw, the HOA was deemed responsible. She was recently hired, not even on the job for long.
Point is, why would a new hire be so biased? Isn’t the property manager working for all residents? This is the scary part, Ana only helps those that pay her. Get the point?..
When a HOA hires a «property management company» it is assumed there is a «full service» company with a staff, not the case here. Ana is «Azure property management.» Do not be fooled by the website that appears like a full service management company as this is certainly not the case. Furthermore there is no office. Upon further investigation, the address is for a P.O. Box is at a mail center!
In trying to reach Ana, phone calls are slow to be returned, as are emails. When there is work being done in the community that would affect other resident’s, it’s a ⁵⁰⁄₅₀ chance you will be notified– until you wake up to banging on the roof above, as we recently did.
Here’s a tip: if you want professional, attentive care by an experienced full service management company, look elsewhere.

I have dealt with several property management companies over my lifetime both for my job as a contractor and as a resident, and Azure has been the only one that leaves me with a positive impression. Before dealing with Azure, I never thought it was possible to receive such responsive-​thorough-​customer service from a property management company. (very rare. trust me)
Now the bad news, i just heard she might be leaving us due to some homeowner politics between another homeowner (who happens to own a property management company) and a few of his recruited neighbors due to his door knocking campaign of lies… sad. because Ana is real, where most PM are not.
If your HOA uses Azure, consider yourself lucky. If not, I would highly recommend suggesting your board to look into switching. Unless of course, getting good customer service isn’t your thing.

Ana Lee, the owner of Azure Property Management, was professional, personable, promptly responsive, knowledgeable and helpful during board meetings and through email chains at managing what could have otherwise been much more tense disagreements between both board members and general members of our HOA. Our HOA has had a few property management companies, and Azure was by far the best. I could not recommend Azure more highly.

It was truly a pleasure and a privilege to work with Ana Lee, owner of Azure Property Management! Her diligence, knowledge and dedication aided our association in running smoother than at any time before or since. As a Board member, I could always count on her to come to meetings fully prepared and well-​versed in Association law… everyone benefited from her expertise and the Board as well as all homeowners/​tenants left meetings confident and contented that we had the very best property management company anywhere. Unfortunately, a new Board made the decision to change property management companies and the service has since been significantly lacking.

They keep on getting my money and telling me I owe them money, they are THIEFS!!!