VisionOne Optometry

I went here in April 2016 and had a very pleasant experience from start to finish. Everyone is very friendly. Overall this was a great experience! I will definitely return if I am still in this area next year:) And I would recommend this place highly. More thorough review below.
Pros:
1. Booking an appointment was easy because you can request an appointment online, and they will follow up with you by phone or email (which was nice for me because I was at work and could not speak on the phone).
2. They are open late! Which is great for people like myself that get off work at 5:30, when most places are already closed.
3.My actual appointment was very thorough. I was examined by Dr. Chin’s Intern (I am blanking on her name!!) and she was VERY nice. She checked my vision, health of my eyes, and the whole, «lens one or two?» thing. I felt very comfortable with her and she was professional with a friendly demeanor.
4.When she was examining my eyes, Dr. Chin did check in and make sure everything was going well, which I appreciate. And he made sure he agreed with what she was doing.
5. My glasses were ready in less than a week for pick up! And they fit PERFECTLY right out the case. The woman that fitted me the day of my appointment did a very good job with measurements, saving me time from having to get adjustments made.
Cons:
The only reason I am not giving this place 5 stars is because of three things that might turn some people off to them–
1. I was not told by the receptionist that booked my appointment that my pupils will be dilated. Luckily I had my boyfriend drive me because I had a feeling that I might need someone to drive me home… but I would have been SOL if he hadn’t. So if you go, expect this.
2. After dilating my eyes, I was walked up to the front to look at frames to see which ones I wanted to buy while we, «Waited for the dilation to take effect.“First off, my eyes became pretty sensitive so the lights were bright. Second, I felt a little pressured to buy from them (which I had already planned to, BUT if you don’t plan to then this step would be awkward). Third, she had me pay before the Dr. Chin’s Intern even decided on my final prescription… I couldn’t even read what she was having me sign because by this time my pupils were dilated.
3. They never provided me with my eye prescription at the end of the appointment. I wasn’t really concerned at the time because I had already purchased glasses, and when I did remember I figured they must give it to me when I get my glasses. Well they never did… I ended up calling and having them email it to me. I like having it in case I want to get lenses somewhere else (I have frames from a prior place and I want to change out the lenses with my new prescription).

My mother has VSP insurance and we are glad that we stopped by for us both to grab new glasses!
Staff was very welcoming even if we did come by before closing hours. Dr. Chin was kind enough to double check our prescription. Definitely a plus in order to be accurate before we even go further on with ordering lenses and frames! Staff accommodated to our needs and preferences, which they were very patient with us since we were taking a while picking out frames lol
My glasses came in within exactly a week and my mothers came in within exactly 2 weeks as they stated.
Definitely recommend their services and they have a wide variety to choose from.

I’ve really enjoyed my experience with Dr. Chin. He’s a great eye doctor and was really helpful with answering my questions and concerns. The staff was also really helpful with helping me pick and choose my first pair of eye glasses.

This is the best place I have been to for an eye exam in 30+ years. They also have a very friendly and helpful staff.

I’ve been coming here ever since they used to be Super One. If this review is just about Dr Radbert Chin, then it would be an outstanding 5stars. He’s down to earth and knowledgeable. I feel like he truly listens to what I’m saying and takes the time to explain things in an easy to understand manner. Unfortunately, his office staff is young and needs polishing. Maybe they’re cheap labor… idk…I come here because of my insurance coverage and it’s conveniently located in the Ranch99 plaza. They’re not always open so make sure you call before heading over. 650−755−2000

Dr. Chin and the Staff are very good and super friendly. I was referred to Dr. Chin’s office for an extended eye exam (to check for Keratoconus) and he explained to me in easily understandable terms what was going, and kept me at ease. After prescribing an RX the staff was nice enough to give me their opinion for glasses frames.
+1 for day before phone reminders.

As a first time patient I was going in «blind» not knowing if the doctor was good or bad or in between. But upon reading some of the Unilocal reviews of the other location, I gave it a try. Going in I was re-​acquainted with a old friend, and from there I knew it would be a good experience. The doctor took me in and gave me the standard tests, «is 1 or 2 better? 3 or 4?» then I got measured for my contacts, I have used hard RGB contacts all my life and the doctor told me if I wanted to try soft, and I could try them out for a week and then come back and give my trial feedback, I said ok, after the trial week passed I hated the soft because I kept dropping them and since they don’t make noise it took forever to find, so I decided to continue with my hard RGB contacts, which the doctor gladly fitted me for it. He ordered my custom hard contacts and maybe less than a week it came in, I went to pick them up, doctor told me to give it another trial week and come back to give feedback, again after a week I came back and told them everything was great, so the doctor did some tests making sure my contacts stayed in place and nothing was bothering me. I know it was a long post but this doctor and and his assistants are very helpful and they make you feel right at home, and answered all the little questions I had. Great optometry office :)

I have been going to this optometry as long as I can remember. I was sad when the practice was sold. However, after seeing Dr. Chin, I am so glad that my mom decided to stay with the practice. Dr. Chin takes his time to exam my eyes and explains things in detail. He spotted my eyes problem after first visit and made adjustment accordingly. The assistants in the office are nice, friendly and helpful. The location is perfect because I can always go shopping at 99 Ranch afterward. Best place for eye examination. Check it out.

I was somewhat very sad when the old practice, SuperOne Optometry was sold. I was somewhat skeptical to stay with the practice. However, I have been going to this optometry for more than 10 years and I thought I should at least to give the new management a try. I am so glad that I chose to stay with the practice, The two doctors, Dr. Chin and Dr. Tom are absolutely two great eye doctors. They are willing to spend time with you and you feel like you can trust them to give you the best advice on eye care. The office manager and other assistant are competent and friendly. They really take care of their customers. They will work with your insurance and give you the best service. I can’t say enough good things about this practice. You should check it out yourself.

Love this place! Very accommodating, friendly, great with kids and understanding people. Ophthalmologist is very good at what he does and I usually wait 2 hours go get my glasses and I got mine in 20 mins. This place is awesome. My sons had a blast at this place while I am getting my eyes checked that’s how great this place is.