Quanli Dong, DDS

Upon meeting Dr. Dong in 2013, my teeth were completely messed up, having had a broken bridge in the front of my mouth as well as an infection in my very front tooth (a bad one I might add). I had slammed my tooth into a swimming pool pole and never had a root canal done (as advised by my prior dentist). During my pregnancy (a few years after) I fractured my front tooth eating a sandwich then it began to turn gray and come out sideways causing a gap. On top of this, I had ANOTHER missing tooth in the back (3 total). You can imagine someone, 29 years old with 3 missing teeth would feel.
I first came to Dr. Dong after receiving something in the mail regarding implants at a low-​cost price so I called to schedule. I had CRAPPY insurance but on my first visit, doctor explained to me that my front tooth needed to come out ASAP! I didn’t want to do it because, HELLO — it’s my front tooth! But she reassured me that she would make my smile nice again. Prior to this extraction I was wearing a stay plate (partial denture) for the other missing tooth after my bridge broke. She told me that she would just add the front tooth to it and make a new one. I came in the next time, she pulled out the tooth and gave me a stay plate that fit well. It lasted until I broke it. You can’t really eat or do much with those things on because they eventually get damaged fast as they are just there to cover the gap (for vanity reasons) — lesson learned!
In 2014, I was permanently hired at my job and had better insurance which partially covered implants. WOOHOO! From there, on top of the regular dental work, she was able to help me get the ball rolling for these implants.
Based on her assessment with my front tooth, I unfortunately needed to get a bone graft done. Since I left the infection there for so long, I lost some bone (which attaches the implant to your mouth). In March — 2015 Dr. Dong referred to me to another great specialist (Dr. Tsang) to do the bone graft and implant. While he did that, the next day, Dr. Dong, placed an implant where my missing tooth (from the broken bridge) was. I planned it out to have both heal within the same time period so I can place both abutments/​crowns in at the same time. It’s a little bit of a process… but well worth the wait!
August 2015 — she had me fitted for everything. I had to wait a few weeks for the crowns to be made. On September 1^st, she put the pieces together and now my empty spaces are filled, I was able to toss my dumb little denture thing and best of all, my confidence has come back! I can eat now with friends without having to get only soft foods or worry that my stay-​plate may break (which last time it did, ON EASTER MORNING). These implants work just like real teeth (of course, you should still treat them as if they are fragile). They look very natural and man… I just have to get 2 more done and can’t wait! She’s proved that she can do a great job!
Dr. Dong is amazing and the best of all, she honored the great price that I originally saw when I scheduled my first appointment. Implants are very costly but she made it affordable for me. I also love and appreciative her staff, Doris (front desk) who is very patient and knowledgeable and Chris (her dental assistant) who has helped Dr. Dong though my visits and has kept me calm during all my procedures and stress. There can be a little bit of a language barrier but not to keep me from seeing her. We all smile in the same language! This is a great office and for anyone looking to get dental work and/​or implants done — They are great and make you feel welcomed, always!

My wife and I switched to Dr. Dong from my old dentist in the city about 6 months ago. They are so much better in every way. We need to go on Saturdays and they are open. The parking is great. Dr. Dong’s Staff is very nice and Dr. Dong is patient and spends the time it takes no matter how long. I needed work done just 2 days before Christmas and they actually stayed late and took their time to do it right. My wife has gotten two fillings and I had a crown and tooth pulled. I can’t say enough good about Dr. Dong and her staff. I am so glad I found them.

I don’t like going to dentist…5 years ago was the last time I went to a dentist… I don’t like PAIN and that sounds of drilling OMG!!! But I finally found a dentist that’s AWESOME… her name Quanli Dong D.D.S. She is good with her hands… NO PAIN, very fast… quick! Beside getting deep cleaning, She even fix my chip crack front tooth the same day. I can smile now, WOW… she is really very good dentist. I highly recommended… good friendly staffs, too!!!

Dentist is very nice, friendly and processional. She understands your concerns and needs. Clean and bright office. The frontdesk girl and dental assistant are nice and friendly.
Even I moved to san francisco, I still go back see Dr. Dong for all my teeth problems. Highly recommended.

Very unprofessional. I felt like I was in Asia. It’s as if this dentist could of been inside pacific super or something. The entire staff has very broken English. It’s hard to understand them. The front desk lady was rude! Typical mannerism of a FOB. She also had made phone calls with the speaker on and it was at its highest volume. I was able to hear their messages from other patients. The only thing ok about this place, is that it looks clean and was able to clean my 7 year olds teeth. But I’ll be looking around for a new dentist!

So far, is the best Dentist we have been. She is so nice to us. All my family members love to come here for dental.

Got my wisdom teeth out here. Dr. Dong is really nice and patient. The office is big and has a great environment. Dr. Dong does her job quick but accurate. I recommended my friend to go to Dr. Dong when she wants to take her wisdom teeth out.

This is the best dental office I have every been. Quanli Dong gives me very good experience and I did not feel any uncomfortable. The front Desk staff was very cool and nice. I was late to the appointment and Quanli still willing to see me. Staffs are very good. One thing I am no happy was difficult to find. After all I will recom my friends to use this dental office.

Not very kids friendly the female dentist was very rude. Heavy Chinese voice can’t really understand her. Scare the crap out of my 5 year old boy by saying they have a chair in the back to tide kid down with cavity. Never again will I let all my friend and their children come here.

By far the best dental visit I’ve ever had!
You know how hard it is to find a really nice dentist. I’ve seen Hui Dental Group at San Mateo, which has an almost perfect 4.5 star on Unilocal,which was also the reason I tried them first. Hui Dental Group is OK. However, when I tried Dr. Dong’s office out of convenience, I immediately loved this place and decided to choose Dr. Dong as my family dentist from now on. And by the way, if Hui Dental Group got 4.5 star, I would definitely give Dr. Dong 5.5 star if that’s possible on Unilocal.
I think I love Dr. Dong’s office because of the following reasons:
1. Impressive skills. I did three fillings, one extraction, and I didn’t feel a thing. Even the deep cleaning is tolerant, since Dr. Dong is very meticulous and careful. You know, little touches and adjustments during procedures matter a lot.
2. Amazing attitude. Dr. Dong is always very happy to answer all my questions, and explain everything patiently. She really cares about patients’ comfort and everything. You never feel rushed or like you are just another money-​spinner.
3. Dr. Dong is very honest and has a heart of gold. Every time before I make any decision, Dr. Dong will give me a very detailed price list and explain to me patiently, and call me again to confirm my final out-​of-​pocket money right after she gets feedback from the insurance company. So that every time I go to her office for any procedures, I know exactly how much I need to pay for that visit. Dr. Dong is 100% honest and never hides any potential charges. She even gave me a free PHILIPS Whitening Kit as a new patient gift!
4. Dr. Dong’s staff and office is also nice. Dr. Dong’s team is very friendly and considerate, just like your family. Her office is also pretty new.
In short, Dr. Dong made my life so much easier in terms of all the dental work. My husband and I both love her office very much. And My husband just got his four wisdom teeth extracted at Dr. Dong’s office today, after filling and deep cleaning a month ago. Again, Dr. Dong’s office gave us a very reasonable price and the surgery went very successful, and we are both very happy about it.
Even though we are moving to a place a little bit far from Dr. Dong’s office pretty soon, we trust Dr. Dong 100% and will keep visiting her as our family dentist. I’ve also recommended her to so many friends of mine and will continue to do so.

It’s not true, she does not do same day treatment and emergencies as stated in the Unilocal Bio. Very unprofessional. Please read why so you know the severity. Treatment may be compromised if you have a disagreement with the office. Lousy receptionist who is terribly under trained in common sense, customer service or accountability. Dentist HAS A BIG language barrier!!!
So appt. one went well because it was a simple cleaning for my 7 year old where the half a star would be counted, I would not have given the other half star.
2^nd encounter. by timeline (5 day span):
Saturday
My child’s tooth broke, so I called for an emergency appointment since it was sensitive, bothering her and it hurt. Nothing until Thursday. No mention that she will not be seen and treated on the appt. day
Tuesday
They said they could see her Wed. I said fine, great my kid doesn’t have to wait another day with the pain.
Wednesday
We were 15 minutes early, last appointment, a filling was needed.
BUT the staff inconsiderately started sterilizing the equipment while we were there, so there were no tools to do the filling that day and by the time it would stop sterilizing the staff would be gone!
FOR ONE it was hard for my child to eat, I had to take off of work which is hard to do, PLUS I LOST WAGES, we HAD to have to come back and I expressed that it was unprofessional that my daughters pain was not taken seriously and they were not prepared to fix the problem, my kid has been waiting since Saturday and can barely eat.
Dr. dong started giving me attitude raising her voice saying why did I come a day early-​Really? She then says I need to think about her employees kids who needs to get picked up which is why they can’t do overtime to do the filling. We went back and forth, as i responded, we wouldn’t have this problem if they didn’t start sterilizing while we were here.
The employees kids were not in pain nor was their tooth broken. I demanded an appointment to our convenience, since they have inconvenienced us. Another day of lost wages. So she squeezed us in the next day before her last cleaning for the day-​forcibly by the way. She then says more, like i need to think about her employees and her point of view, so I say, I see it but you need to see the patients point of view, provide quality information and service, as the receptionist did not mention that it would become a 2 part appointment
Thursday
We arrive early once again, they begin cleaning my kids teeth, so she can begin the filling, she asks the receptionist to help her suction. In the middle of cleaning my daughter’s teeth, Dr. wants to bicker at me and say that I need to know that they don’t do emergency appointments and that i should’ve known that as every patient knows that. No not every patient does I added, not true at all, because every dentist we’ve had done emergencies, same day, treatment and all. She kept on stating to me that I should’ve known that sarcastically.
How could I know what I didn’t know? So she said she doesn’t do emergencies, it would be a two-​part appointment thing. What was upsetting me was she’s loudly talking to me unprofessionally while treating my child. She instructed my kid to raise her hand if she feels pain after she given her the anesthesia, so my daughter would raise her hand and she’s not believing her, I had to intervene, that my daughter wouldn’t lie about being in pain, and to stop working until she gives more anesthesia or wait.
I seen that her feelings towards me was affecting my kids treatment also because as she put the mouth guard to open her mouth wide, she was doing it so roughly that her lip was pinched under the guard. Again, i had to stop her because her lip looked like it was about to rip! I had to emphasize, that is unprofessional for her to bicker at me while treating my daughter, because she is effecting the patient. And if the receptionist told me that my daughter most likely wouldn’t be treated all the way and they don’t do emergency same day appointments, then that should have been disclosed that or we would’ve came at an earlier time. So unprofessional! No sense for an appointment
So I ask for Vaseline for her lip, the rude receptionist says «NO!» I asked if she was sure, every dentist does, so she rudely opened all the drawers to look for some as Dr Dong told her there is some. I asked, why would you say no, if there is some? Her reply was, because I didn’t know, so I go on to say if you didn’t know shouldn’t you ask and find out before saying no? Dr Dongs rude remark was now you should train my staff. She should not practice dentistry. Maybe she needs her staff better trained along with herself! So she eventually agreed with me that yes, its true that if her employee doesn’t know, she should ask.
No apologies, nothing. Don’t go here if you care about your child and need the reliance of emergency treatment or do not like miscommunication. We are NEVER going back!

BEWARE! major language barrier! The Doctor’s English is extremely difficult to understand. Very important since SHE is doing the work, in my opinion she isn’t competent, she’s not too welcoming, maybe its different for those that are of her ethnicity or race. I just can’t get over the fact that I couldn’t understand ¼ of what she was saying. I thought I was getting punked,. Don’t believe me? see for yourself…
Oh and my grandmothers dentures took literally 2 months to get fitted and they still aren’t right, and she has the audacity to be upset? You mean we the customer should be upset at the amount of time its being taken to get done and the mediocre lab technician you’ve hired. Yeah that’s what you mean right? Not! She’s not apologetic nor sympathetic. TBC…

Nice dentist office but the dentist didn’t clean my teeth that well. The dentist didn’t take her time to scrub my teeth.

I have seen five different dentists in the past three years, but will be returning to Dr. Dong from now on.
I first decided to try her office out of convenience, since they are open on Saturdays. I tend to put off dentist visits due to a busy work schedule. I first had a routine cleaning and checkup, which was easy, painless, and quick. I went back in for a couple of fillings.
Even though I was not anesthetized or numbed for the fillings, I really didn’t feel a thing. Dr. Dong is very meticulous with her work, cares quite a bit about her patients’ comfort, and her facilities and tools are new and the nicest that I have seen. Her staff is very friendly and helpful, and one thing I appreciated greatly about them compared to other dentists is that they do not get all «car mechanic» on you; they are honest about what you need and do not try to rack up your bill with unnecessary procedures or extras. Dr. Dong will try whenever possible to find a solution for whatever your situation is that is also affordable. I would (and will) trust her judgment and her work any time without any reservation whatsoever and recommend her to anyone.
On a side note, I don’t think Google maps is updated. The office is located just north of Hickey Blvd off Gellert, not south of Hickey as the map shows.

Dr. Dong Rocks!
I’ve avoided going to the dentist for years, mostly due to fear… and I’m a big baby when it come to strangers putting things in my mouth.
I was referred over by a friend who spoke highly of her, and he was right on the money! All the equipment she uses is brand spanking new, she has this high-​tech camera thing that lets you watch the procedure on an overhead monitor, as it happens in real time… very cool
I was there for some cleaning, a filling replacement and a crown, all very painless.
Dr. Dong very patiently described what was going on each step of the way, and made me feel at ease with it all, which is no small feat because I am a such a crybaby when it comes to dentist.
The staff is fun and friendly they take care of all the details for you, which adds to the whole hassle free experience

The most painless teeth cleaning I’ve ever had, because Dr. Dong invested in the latest equipment!
She does care about your teeth, probably more than you do.
The office is brand new (opened last month) and very clean. She also offers free teeth whitening on your next visit as a limited time offer.
I plan on coming here next time.