Primer Appliance Service

Twice I’ve had John out to my house to do a repair (first a front loader washing machine then a dryer). Both times he was friendly, prompt and fixed it in a jiffy. I appreciated that he had me text him a picture of the model information ahead of time so he could bring the most common parts for my machine with him on his service visit. His prices are fair, cheaper that Sears and others that I’ve called on before.

I called looking for someone to fix my sewing machine. Unfortunately this place does not fix sewing machine, but they were very friendly with providing me places. I give this place a big star for their customer service!!!

John is super awesome. I’ve worked with him many times at properties I managed. He is very familiar with most brands and will even help try to asses the problem over the phone before coming out. When the job calls for additional parts, he orders them quickly and it seems like his vendors are next door to where he lives because he gets the parts quick! Prices are very reasonable and I have no issues with him fitting me in his schedule. Thank you, John!

John came out and assessed the problem with my Oven. He stated that it was the fan and if he did not have it in stock he would have to order direct from the company. He stated that he would call me in a couple of days with a quote. After several weeks, I called him for an update as I hadn’t heard from him yet. Left a message. After a week of no return call, I called his cell phone direct. He stated that he was still waiting for the arrival of the fan from the company and he would call me in a few days with a status. I let it go a couple more weeks without a call. I tried calling one more time and left a message. After realizing that he never intended to call me back or order the part I called another company that was able to order the part within two days and did a great job.
I would never recommend a company that strings you along for months without the intention of ever doing the work. Next time just tell the customer you don’t want the job, it would have saved me months of not using my oven especially during Thanksgiving (not cool or good business).

John is great! He was helpful with a ice dispenser issue and then gave us great advice when our oven went out. He is honest and trustworthy. He advised us it was not worth repairing and just to order a new one. On top of that, he gave us insight on which brands are best when it comes to repairs (cost etc). Highly recommend Primer Appliance. We will continue using them and refer them every chance we get.

Well, my Whirlpool Gold fridge stopped making ice. I called Primer Appliance Repair again and John did a fast and great job of it! The ice maker needed to be replaced, he ordered it, installed it and now we’re good to go till the next thing goes. They don’t make appliances to last any more and I’m extremely happy John Primer is here when I need him.
Thanks again for the quick response and you’re know how. I really appreciate it!

I called John on a repair job on a refridge and dishwasher. He was referred by two other people who didn’t service LG products. He made a house call and charged me $ 50 and said he would order the necessary parts and get back to me about installing them. Well, 4 weeks later and 4 – 5 phone calls with NO response! He seemed like a nice guy but he seems to have disappeared from the face of the earth! Our first meeting was good and I thought we had agreed he was coming back to finish the job! If he didn’t want to complete the job, the least he could have done was do me the courtesy to call me back and tell me. I still don’t know if he died or just didn’t care. If he called me back with an acceptable explanation, I’d be fine… But nothing. I’d advise against using his services. Now, I have to start from scratch again. A total waste of time and money. Repeat, don’t call on this guy for any type of service.
Update: diagnosis was completely wrong. The REAL service person took the time to actually check to see what was wrong… he took off the panels in the freezer (took the technician 10 whole minutes). I’m a patient person but this guy shouldn’t be in a service oriented business.

My Jenn Air 36″ range was having problems heating up and every once in a while, I heard a loud «bang» coming from the oven — not good! Did some research on Unilocal and found a guy who was highly rated but said he does not work on gas ovens anymore due to risk (retired and does appliance repair on the side). He recommended Primer and boy and I happy with that recommendation! Called John and he scheduled an appointment with me that fit my schedule. He came during the window of time he said he would and saved me some money on the part (igniter). He replace the part, explained to me what went wrong with the old part and answered all my questions, even the ones about my other appliances. I will definitely use Primer again for any future appliance repair needs. I am a very happy customer and highly recommend Primer.

I have had Primer Appliance Service repair my dishwasher and my washer and I have been happy with their timeliness and service.

My dryer was broken, didn’t know what to do and I Unilocaled appliance service and repair around my area. I found Primer’s Appliance Service and spoke with John. John was very professional and was able to figure out what was the problem by asking me a few simple questions, and he was also able to come by the very next day with all the equipments. The dryer bell was broken, he replaced it and also clean & vacuumed all the linens that was stored inside the dryer all these years. John took care of the problem very quickly and it took about 30 mins. The price was $ 100 (services charge) plus about $ 20 for the material. He also suggested that I should change the venting hose which he will special order the hose for me and it will take about a week. He said he will not charge me the $ 100 service charge the next time he come since he does not have the part now. John is very professional, very nice and friendly, and he won’t nickel and dime you. The cost of his service is very reasonable and fair. I definitely will recommend him should you need appliance repair service.

After trying to get in touch with John for a week to get help fixing our dishwasher (or selling me a new one), I am now convinced that he has no intention of calling back.
It first started when I walked into the shop on Wednesday August 12. John wasn’t there, but his mother was. She told me to call his cell phone. I spoke to John that afternoon. I actually talked to him about servicing two appliances. He asked me to send pictures of the model info, and he’d call me back. I did, and I never heard back from him.
I called John twice on Thursday August 13. I left a message the first time, and no returned call. I called back a few hours later. He said he was busy, but he would look at the pictures and get back to me.
By Tuesday, August 18, I still hadn’t heard back from him, so I called again. He said he would look at the pictures again, and would call me right back. As of Wednesday August 19, I still haven’t heard from him, and I don’t expect to at this point.
My relationship with this business dates back nearly 15 years, when I used them a handful of times to service my dishwasher and clothes washer & dryer at my old home, as well as referring them to my landlord for service at his home. I’ve bought several new and used units from them as well. John’s father Tony used to run the place. He was always responsive, and made sure his customers were well cared for. We were NEVER left hanging like John did to me this past week. There is no excuse for it.
Perhaps business is so good these days that he likes to pick and choose his jobs. That wouldn’t be unusual, as many people work that way. But if you are unable to take the job for ANY reason, please let the customer know that you are unavailable. It is not fair to keep someone waiting by the phone for a week. That’s when bad Unilocal reviews happen…

John came recommended by a parent list group that I was on for his honesty and ethical business dealings. The recommendation said that John wouldn’t do work on an appliance if the work would cost more than buying a replacement. Based on that recommendation, I gave him a call when our oven stopped working. He came quickly (within a day), fixed the problem within 30 minutes, and all for a reasonable price. He also made it clear that if it stopped working again, he would come back and fix it. I couldn’t ask for more.

Like others, I was referred to John by another appliance repair service since John had more experience with Kenmore (LG) dryers. He can by right on time and was very knowledgeable about the dryer. Ultimately the issue might have sorted itself out, so no work was necessary and John refused payment, and gave me good tips on dryer maintenance. I would definitely call him again. As some have mentioned, it might take some perseverance getting through to somebody for a call-​back, but worth it.

Washer stopped working and called someone to repair my LG front loader. They recommended. John, he’s more experienced with LG. Said ok. Called for an appt and he came out and knew the issue right away. Ordered the part and came back as promised. Friendly professional. Even game me tips on what not to do, I would highly recommend and will use him again.

I highly recommend John — he came quickly and fixed my washer. He was responsive, on time and did an excellent job.

Called yesterday after noticing my freezer was a bit less than frozen. John was at my door around 9:30a the next morning. Diagnosed the bad fan and replaced it on the same trip. Professional, prompt. Very happy with the service and will definitely call again.

I was refer to John by this other guy I found on Unilocal.He told me John is the best in fixing refrigerators, so I tried him out. He was great! Very knowledgable. He was able to tell what was wrong with the fridge and that the guy I had hired previously unprofessionally tried to fix it by cutting the wire and then taping it with good old wiring tapes. (Will not use AAA Appliance again. Wasted my money. Fridge was broken a month later.) The only thing I didn’t appreciate was the $ 60 call service charge (his driving cost to come to San Mateo from Daly City), which was not mentioned to me when I spoke with him. It came to me as a surprised when I was paying the invoice.
Overall, I will still use him and save him in my contact list for future appliance fixings around the house. He gave me good advice about my broken microwave vent.

I was referred to John by another highly rated repair person because apparently he’s the expert when it comes to refrigerators. He spent a few minutes with me talking about the issue and honestly advised me I’m better off buying a new one than wasting my time with a costly repair for an 10 year old refrigerator and likely a broken compressor. The parts itself would cost $ 300-​$ 500, and three hour complex job would be $ 600-​$ 700. Thank you for taking the time to hear me out! Other repair people were trying to aggressively to come over to do a diagnostic/​service call without even listening to me about the problem.

A Repair Guy Busier than You are!
If you don’t mind never having your calls answered or returned, John Primer is the guy to go to for that! On the other hand, if you have a broken dishwasher you would be better off trying something else. I called three times over three days without even the professional courtesy of a return call. This business is more broken than my dishwasher!

5 stars breakdown:
1.) Quick response to phone call.
2.) Scheduled visit quickly.
3.) Repaired my washer for a reasonable price
4.) Friendly & on time
5.) Asked about the latch on my dryer, he came back to repair it & just charged me for the part $ 10
THANK YOU JOHN!!!