Hertz Rent A Car

I had no serious problems with this location. Nora took great care of us. She did change our van to a Nissan pathfinder last-​minute, but called us in advance to confirm. My only complaint with the vehicle is that this brand new SUV has a big dent in the side body. So, I wasn’t crazy about renting a damaged SUV, but the vehicle functionally ran fine. My only complaint with the service was that I received a call at least 4 times to confirm I’m keeping my reservation. That doesn’t happen when you rent from an airport. I’d probably use this location again. Parking isn’t super easy in this area, but you’ll find something on the street or pop into the school parking lot for a minute.

Don’t rent from Hertz! They illegally add erroneous toll charges to your credit card after the rental. The company they use is called Plate Pass, and it is a total scam. Hertz «customer service» were rude and un cooperative when I tried to have them refund the charge, they referred me back to Plate Pass. Trying to get hold of Plate Pass is a joke. When you call the message says «experiencing technical difficulties». Do a Google search for Plate Pass, there are thousands of unhappy Hertz rental customers, the common link is erroneous Plate Pass charging. Not good business Hertz, not good at all. I am calling my local TV station next to get their help in getting MY money back. I never used a toll road, this is a total scam. Shame on Hertz for knowingly continuing this fraud. I was a loyal Hertz customer, but not anymore.

Extremely frustrated with the $ 80+ change in cost at rental office after confirming total twice over the phone (with age included). Very poor customer service by both agent and assistant manager (their responses to my concerns were «That sucks, nothing we can do»). Poor choice of car (cigarette smell and lots of damage to exterior) and agent parked it on the sidewalk while aggressively warning me to be careful leaving. Two weeks after I tried to contact support online they finally brushed it off with a small percent refund, support manager refused to discuss over phone.

PROCEED WITH CAUTION:
To say that the customer service at Hertz is poor, should be a compliment. At this particular location, I had to obtain a vehicle through this company due to a recent motor vehicle accident with the insured providing coverage at Hertz.
A business requirement should be that you speak English or have the basic knowledge of it and are able to carry out a conversation so that there aren’t any misunderstandings. Not only do the employees at this location lack this ability, but customer service is really poor as well.
When I walked in, the employees were sitting on a couch having a conversation in their native tongue and continued to do so until they saw me stare in their direction. It was obvious that getting up from the couch to do their job was arduous for them. When the employee propped herself behind the computer, I was forcefully greeted with an attitude because I probably interrupted her siesta. As we go through the process of the vehicle reservation, she proceeds to tell me that if I do not elect to pay for the additional insurance option that they try to force down your throat, and that I would be responsible for any damages to the vehicle because my own insurance will not cover it. According to her, Hertz determines the value of those damages and not Kelly blue book??? What??? How is that even legal? I asked where does it state this? She claimed she wasn’t sure and that is what she’s told. How does that make any sense?!?
Now comes the time to walk around the vehicle and inspect any prior damages and she has the audacity to become annoyed when I point out the marks on the vehicle because it was cold outside. Are you kidding me??? So I made the remark if I were to return the vehicle with the marks/​dents, I’m sure you would have no problem charging me with the ridiculous charges that you can’t show me proof of who determines this, and with that she has no choice but to cooperate.
I hope that a representative of Hertz reads this review because having employees like these are a liability to your business. This is the type of employee that will get you sued due to misrepresentation of your business practices and policies. I am also writing a letter to the Better Business Bureau. If it wasn’t for the fact that I’m required to rent a vehicle with Hertz because of an insurance contract, I would never do business with you. I am disgusted by this entire experience.

The worst hertz I’ve ever been too! I get a text that the car is ready to be picked up and for me to «Hertz Carfirmation: NISSAN FRONTIER. Please collect your keys from the Hertz representative. Call 1−800−654−3131 to cancel» and when I get here no such car is here.
I reserved a full size truck for work, and they downgraded me into a smaller truck making it where it will take double the time to get my work done.
The presidents gold club is not what they say it is.

After the roommate got into an accident and decided to take the car to AW Collison, the other guy’s insurance company sent him here for a rental.
We were originally supposed to have the rental for 10 days as that’s how long the repairs were supposed to take. We ended up with the rental for a whole month. I didn’t mind as we weren’t paying for it.
The car under the reservation was supposed to be comparable to our RX. We ended up with a Nissan Altima. It wasn’t an SUV, but the car was still huge! Super long and roomy. The only thing to note is the side mirrors don’t fold in. Not a big deal, but it is rather scary when parking the car in a tiny SF garage. I needed to guide the roommate through our small garage door.
I wasn’t there when the roommate picked up the car, but I was there with him when we tried to drop it off. Since their shuttle had just left, they told us to drive to AW and leave the rental there. This was a lucky circumstance as our car wasn’t ready yet. We ended up keeping the rental for another couple of days. It would have been a pain if we had to go back to Hertz to pick up the rental.
I’d say I had a pretty average experience renting a car from Hertz. Not sure if all their vehicles come with a GPS unit as we had one, but with smartphones nowadays, we never really used ours. At first, I wished we got an SUV as a replacement, but with all the driving the roommate does, the Nissan ended up being a good choice. Great gas mileage and a giant gas tank. Overall, I’d say Hertz was A-​OK.

Had a an excellent experience renting a car from this place. The people were very helpful. They picked me up from the station and even dropped me back to where I was staying after I returned the automobile which was very far away. I really did appreciate that…

I was helped by Nora. The process of getting a car was quick. However, I would have preferred that she discuss the charges associated with the rental BEFORE asking for my card. Instead, as soon as I gave my name, she asked if I wanted personal insurance and then asked for my card. There was no explanation of what I was paying for or why she wanted me to purchase personal insurance. Soon after she left to get the car and did not tell me which car I was getting (by the way it was NOT the Toyota Camry that I asked for in the reservation). In addition, she parked the car illegally on the sidewalk and did not inspect the car’s condition, which I believe is standard when you rent a car. When I drove away, the car smelled heavily of cigarettes.
I called Nora to notify her of the smell and that I should not be charged for the cigarette smell. Nora did not understand me so she told me to «hold on.» There was no, «I’m sorry about that, let me transfer you to my manager who can assist you further with this issue.» I was then transferred to another person who I’m assuming was Nora’s supervisor. This person assured me that I wouldn’t be charged and offered to exchange the car. By the time I finished the conversation, it was close to closing time of the office and I was headed out of town that night.
Overall, I felt that Nora was very unprofessional and could use some training in customer service. The good thing about Hertz is that they offer discounts online which makes car rentals cheaper than most places; however, the lack of customer service by Nora at this location is unacceptable.

Do not go to Daly City location coz and if you go there don’t trust the Filipino customers service (Armando and Nora) This location is very an helpful they deserve a zero on there service. I don’t recommend to make any reservation coz it your trying to exchange the car that you rented from a different location there not entertaining you. They’re will say there fully book but when you call for availability they will have some car available and there going to ask what type of vehicle you need?

I called in to get some information and with the first sentence out of the older Filipino «gentleman’s» mouth was nothing but attitude. I understand that people ask the same questions everyday, but there’s no need to give me attitude when I’m calling to ask about the procedure in which to rent a vehicle.
If you work with customers in a competitive market where people have many, MANY other car rental agencies to choose from, as well as cabs, Lyft and Über, then maybe you should try working in an environment where you don’t deal with customers. VERY, VERY POOR CUSTOMER SERVICE. RUDE FOR NO REASON. And sir, if you’re THAT irritated that people like myself ask you a question you hear several times a day, then maybe you should screen your phone calls to be routed to an automated message that explains to your callers how car rentals work at Hertz. Another suggestion is when you’re with a customer right in front of you, please answer the phone and put me on hold instead of give me attitude then tell me you have to put me on hold because you’re dealing with a customer. Asshole. I haven’t written a negative review in YEARS, but you sir, have broken the record. Take the day off or find another job because you’re clearly not nice and not good at your present job at Hertz.

I’m complaining about bad customer service, unfair and unethical dealings. Doing an Internet rental was difficult and took hours and when I called for assistance I did not received it. Furthermore, all of the discounts offered that I applied to the rental were not applied and in the end a lousy 10% was applied when I was entitled to several other discounts. When I called to inquire the person over the phone basically was not informative and could not resolve my issues. Since they had my credit card they basically had no interest in returning any of the money charged.
The applicable discounts that I was entitled to were as follow: 1. over age 50 discount 2. Prepaying in advance discount 3. AAA discount 4. Was over charged $ 20 for using being a traveler when I am a San Franciscan and did not use airport facilities. This is what I call unfair and unethical dealings. Promoted and advertised discounts that are not applied to be bill when a rental is made is fraud on the part of Hertz.

I hate this place! Hate is a strong word, but I’m using it because I hate it!
Upon arrival, Winston who was at the counter helped us with our rental. When it got to the insurance part, my AAA adjuster had told us ahead of time not to take the insurance because we are covered. Winston had explained how the insurance worked and that it was just $ 11 a day and almost all the rentals that involved in auto accidents only took about 5 days max. I told him that our insurance adjuster had told us not to take the insurance because we are covered under AAA. His response was that our insurance adjuster would say that because if something happens to the rental they can charge higher for our premiums. I told him that I’m only going to use this rental to and from work and that’s only 6 miles away from my house. He said that we can’t control other people and if they break a window then we’re stuck paying higher insurance premiums. He totally scared us so we got the insurance.
After a week, I called the auto body shop and they told us it would be another week or so. I called my insurance adjuster and I forgot how it came up, but when she found out we got insurance she said, why? I told you not to get it because you’re covered with us. I told her what Winston had said and she said that is a total lie and he shouldn’t make comments about my premiums because he isn’t an insurance adjuster. She called him and spoke with the manager, Manuel. Manuel had promised her that he would call me to resolve my issue. He didn’t call so I called him. Nora and Manuel gave me excuses everyday for 2 weeks and wasn’t able to speak with him. My insurance adjuster kept calling and each time he would tell her he would call me.
When my car was finally fixed, I returned my rental. Nora who was at the counter took my keys, read the notes in my file from Hertz Service Rep, Brenden telling them not to charge me when I return the rental. She slammed the receipt on the table and walked to the back. She was so rude. Everyone that works there should be ashamed of themselves. Enterprise is down the street and I bet they have better customer service then these monkeys.

If I could give ZERO I would. This dude came out of the passenger side car that pulled up behind me, towards the left side of my car. Dude named John, Filipino dude wearing a red and black toyota hat today, wanted to call me a dumb ass as I’m walking away BECAUSE I didn’t want to give him the keys to the car I parked (in the return lane) there was a car in front of me, I got out grabbed my stuff and he opened my door asking for my keys. How rude! didn’t say who he was nothing. Until I refused to give them to him the keys and walked towards the door, as he then says dumb ass while I’m handing the keys over to a rep that I’m familiar with that works here. I don’t care who u are!!! Learn customer service! Simple! And then wants to speak under his breath, while in front of a bunch of people…
Manager…where are u? Behind the wall.
I don’t have time for this!
This is my 3^rd time coming here (it’s close to my house) I will drive a little bit further next time for better service.

Bad customer service from the women at the front desk, did not acknowledge us for 32 minutes, nor did she return to the front desk after we asked her for assistance, thinking it was maybe a break time, but for 32 minutes?? Not enough sales representatives for a busy Friday afternoon. And it’s spring break people have plans! Get us driving! ;0, I will never come here again! I should have went to enterprise up the block!

I had a rental car reserved from this Hertz location and was told to call them when I was ready for their shuttle to pick me up from the car dealership which is only 5min away. I called multiple times and was put on hold. No one ever took me off hold each time, so I would have to hang up and call back. When I finally said very quickly «I just need your shuttle to pick me up», the person said the shuttle is at least 20min away. I ended up needing to catch a ride from the dealership shuttle instead.
When I arrived at this Hertz, there were no customers, so I don’t understand why I needed to be put on hold constantly with no response! Their computer system was also giving them problems which required me to give them my information more than once.
The only saving grace was that the person at the counter was very nice to me.

Wonderful customer service. Winston and Nora are always friendly and knowledgeable. It is very prompt from beginning to end. The vehicles are always clean. I would highly recommend this location to others.

My overall experience was 5 out of 5 stars because of Nora’s excellent customer service. Aside from providing us with the car we wanted Nora made sure to go out of her way to make us happy. She was very helpful, had great enthusiasm with helping us, and was very welcoming. Thank you, Nora!

I love Hertz. I’ve used Hertz for several times for the past 5 years. My recent visit was mid May, while my baby car was taking vacation at Auto Collision Center (Daly City).
This review is based on 3 cars that I rented from this location. I would give 5 stars for both visit but I must say I give only three stars for the last visit. So all three combined, I rated this Hertz as 4 stars!!!
The last car I got was Nissan and the car was too basic. And most of all, the stinky cigarette smell was so bad that it made me nauseated. I had to rolled down all of the window at night and, sprayed three kinds of air freshener, attach Hawaiian breeze. It was roughly about 12 days rental so yea, it was fun to get stuck with non-​multifunctional car which had terrible odor in it.
Okay, so in terms of customer service:
— Most of the people I dealt with were friendly and warm. We had pick up and drop off by nice young
— most people didn’t push me to buy their insurance except one for my recent service. The lady was pretty pushy made me a bit uncomfortable. She kept reminding me if I don’t get the insurance that she was selling, I may be charged for scratches. This is what I remember: She said:
«we charge $ 100 for a simple single scratch and you know how easy it’s to get your car scratched»
As she was talking, she had her finger pointed half of the time.
Other than this one time not so good experience, this local Hertz is great!!! I will still do business with this place but I will check the car inside out before I make decision.

This location generally has much cheaper rates than other Hertz locations in San Francisco. For this reason, I sometimes pick up here, and drop off downtown when I’m doing weekend rentals, so I can just walk to work Monday morning.
My only gripe about this place is their lack of selection. I always use upgrade codes, but still after renting from here three times, I have yet to receive any upgrades. If I’m taking a trip to Monterey with five people in the car, I don’t want a Toyota Yaris!
For the Monterey trip, the manager was nice enough to bring me back to show me all of the cars available, but the largest car available was a Mazda 3, even though I’d booked a midsize car.

Hertz Car Rental,
Daly City, Location.
Ford Focus SE. (White)
Return Mileage 52,828
Return Date 2013-​10-​28.
Car had vibration issues at both low speed (30 MPH) and high speed (60 MPH). Problem is either, wheel balance, or something requiring a more serious repair in the suspension. Otherwise the car was passable for a small car. Fairly basic kit on the Focus. No Satellite radio, No navigation. No OnStar. Priced about average to other rental places that give you a touch more for your dollar.
Reported problem to Hertz site rep on return. She did not appear to take the information and put it into the Hertz system. Very busy during the morning of the car return but why should that matter when safety is a concern.
The site is fairly easy to find. But if you come with a friend make sure they know that they may have to park some distance away. There are a couple of spots in front and on the street. But a busy morning can cause you to park other places.
The office area was clean. Barren appearance. But then you are not taking a date there for dinner either.
Message me if you want picture links to VIN and California license plate data. I would hate for you to get stuck with the Ford Focus we had as either a rental or a secondary Hertz purchase. I would post the pics here but they would probably violate the Unilocal terms of service in some way.