Eye Definition

** I went there today to get a new pair, its NO LONGER there! **
I agree, Dr. Brosnan is great. Nice manners. staff not so nice.
It took close to 3 months to get my last pair of frames and lenses, after 1 excuse after another.
Front office is not efficiently ran.

This place SUCKS.
The hours are convenient, the location is convenient, the quality of attention from the optometrist is great. That’s about it. But you should be able to get that from many other providers.
Your appointment will take verrrry verrrry long, mostly just waiting. The sales folks suck. They don’t listen to what you want. They try to sell you the most expense frames possible.
The sales lady was like, «What brand you like?» I’m like, «I’m not looking for a particular brand. I want plastic frames. Could you show me frames that will be covered by my insurance?» She’s like, «What brand? Gucci? Ed Hardy?» «Um, no. It really depends on style and price.» «So what? Tell me any brand.» «Um, Calvin Klein?» «Here, try these. We have more.» «How much are these?» «Do you like? It’s Calvin Klein. You said you like Calvin Klein.» …so on and so forth…
When the sales lady realized I wasn’t budging on my pre-​set budget and that I would require pricing estimates before making a final order, she stopped serving me and told me the RECEPTIONIST would assist me then. No kidding.
Everything is overpriced. They refused to provide me copies of my prescription too. I had to go back twice to get my prescription.
I’ll never ever go back. Everyone I know hates it there.
They’re closed now, I think. Good riddance.

Since the initial review I wrote, the lenses I bought from here have developed some weird patterns right in the middle of the lenses. These patterns affect how glare appears on glass surfaces and computer monitors. It really hurts my eyes to use these glasses.
This and the fact that the lenses are prone to be easily scratched lead me to believe that despite charging me $ 80 for anti-​glare and scratch resistant coating, nothing was done to the lenses i purchased. No coating to protect against scratches. No coating for anti-​glare.
Shady.
Do not recommend.

are you kidding me? I finally decided to go see another doctor instead of the kaiser eye docs and this damn place files bankruptcy?! What happens to my order that I paid for? this is not right. someone should of at least contacted the customers to let them know. I’ve been waiting for over 3 weeks now for my order that I PAID for! This place is the worst, Dr Brosnan was awesome but the girls, wow, worst customer service ever! Just plain dumb! thank goodness it’s closed now, would not REFER anyone to this dump!

I’ve been coming here for years now and the doctors are great. I usually see Dr. Brosnan, but the last visit was with an Asian-​lady-​doctor who was super nice and seemed pretty knowledgeable too. The times I’ve gone, they have had a good selection of frames to choose from. They also try to help figure out extra deals on contact lenses (like mail-​in rebates). I have always had a good experience here because the staff is so friendly. Wait time even with an appointment can linger, but I think that’s almost every place with a good doctor.

I like the Optometrist, very knowledgeable, competent, friendly and funny. Just unfortunate he was surrounded by staff who doesn’t know how to treat customers right.
I want to share my experience.
I had received rude comments from a lady optician (older among lady optician’s)“but of course, how could your daughter see (Upon rising in the morning) where she placed her eyeglass if she is not wearing her eyeglasses!“
Next experience is I was promised they will call me once my daughter’s eyeglasses is available for pickup. 3 weeks have past, no one called me so I called. I told them my daughter need it for school, I asked them to call me once its ready for pickup because it is important. Another 10 days have past, I then called again and again until following day, I found out that it has been there. Their excuse is they have been calling me but the phone was disconnected… Do they think I would believe that?? She is minor and I have my name there as parent. They can simply look at my record and see any updated phone numbers or check my phone number in the computer to get hold of me. One thing is obvious, they did not try hard in contacting me, surely lack of communication and not respecting customer’s wishes.
Another bad experience is feeling neglected. When I came to pick up my daughter’s eyeglass that day, no one attended to us. We waited patiently, till I saw 2 optician helping 1 customer. It prompted me to question the receptionist because me and my 4 other children have been waiting and we are next. I asked“how long have to wait for optician?” Without getting any answer or any apologetic words for waiting, receptionist came to their aid and not saying a word to us started doing the fitting the brand new eyeglass to my daughter while 2 optician still caring for 1 customer.
One more thing, I told them to know that VSP has patient’s rights and need to be treated with consideration, dignity and respect that they deserve.
One thing I felt good about today, a friend of mine recommended an optical place wherein staff are competent, courteous, and professional in dealing with clients. Unilocal also helps in finding a good choice of Optical shops and to avoid places that doesn’t benefit clients. Thank you Unilocal

Worst place ever. I have been going here on and off about 8 years (with both owners) and every time I come back I am very regretful I did. I go there because I am at the mall, and a part of me wants them to be good. But everytime they dissapoint me! For one they can’t get their prices correctly on the frames, I was extremely angry that they gave me a call back, and told me that they made an error, and I need to pay $ 100 more. Of course I told them cancel my order, but give me my eye exam results, I am going to Site for Sore Eyes.
The other time some fat white whale of a receiptionest was rude as all hell with me. As if I called her out on how she accomplished so much being out of the water as an ocean mamal.
Lastly, I have been waiting for near a month for an order of contacts, and glasses. No calls at all to let me know what is going on. I called a week after, to know what was going on, and they told me it’s too soon. Then I called two weeks and they will call me back, no call back. Now it’s about a month and they don’t know what happened to the order. They had an old phone number on file, and no matter how many times I told them my new number they did not update it, why, because they kept looking at the paper file, hey guess what, there are c-​o-​m-​p-​u-​t-​e-​r-​s that can keep your records these days.
Bottom line, the staff is nice, but they get cranky all the time, and are on the side of slightly mentally challenged.

If I can rate below a star I would! First of all I had my eye exam around may and the eye doctor himself was very friendly however, with the Filipino lady doctor who does the fitting for contacts is totally rude! She was very impatient with me in deciding which contact lens would fit and provided hissy fits throughout the whole interaction with her. I was suppose to get a follow up on when I was suppose to pick up my contacts but never did. No follow up call whatsoever. After they took my insurance money it felt they said «screw the customer after that.» Luckily i had a couple boxes to last me till November. November comes around and I was running short on contacts my co-​worker mentioned to get a copy of the fitting for the contacts so I can bring it elsewhere. I went to this location they could not even find my file and told me the doctor will have to contact me. Two weeks past and I haven’t recieved a response and so I went back and a different lady said «she would have to ask the doctor when the doctor comes in and will email it to me.» I told her thats what the other representative mentioned to me. Then she said it will only take 3 days to process this. Now two weeks later I still haven’t seen a response through a phone call or through email. I totally regret coming here. Please beware there are also hidden fees that they do not disclose! However, If you like lousy customer service and overpriced glasses and contacts then this is the place for you.

I’ve been to this eye doctor once and will never go back again. Here’s why:
Went here about 2 years ago for a contact lens eye test and fitting. First off, their equipment is outdated. For the glaucoma test, they still use the old fashioned «air-​puff» machine. That’s the first time in years that I’ve used this old fashion machine. Due to this, I was not able to take my glaucoma test as my eyes kept flinching before the air-​puff. Other eye doctors that keep their equipment up-​to-​date, often use a less intrusive laser technology.
Dr. Brosnan was very personable and answered all my questions well. He seemed knowledgeable and competent. This was probably the only good part of my visit.
After it came time to purchase contact lenses. Prices here are alot more expensive than online. Buy them from 1800-​Contacts or another online source. They told me they’ll mail my prescription to me and should get it in a few days. Unfortunately, it took me 3 phone calls to get a copy of my prescription so that I can order it online. Constant following up and still nothing. I finally showed up in person and finally got a copy.
Here’s the part that infuriates me. I went online several months later to order contact lenses. As part of the website’s prescription confirmation, they contacted Eye Definition. Eye Definition did not allow my online vendor to provide me a 1 year’s subscription. They said my prescription only has a few month’s left so I can only order a 3 month supply. A staff person from Eye Definition notified me of the situation. Her advice to me was, «You can always order them from us.» After dragging your feet in getting me the prescription? This practice revealed to me that this office only cares about maximizing profits and milking customers as much as they can.
That was it for me. I’ve since found a new eye doctor and love her. Worse eye doctor experience I’ve ever encountered. Just needed to share this with everyone so nobody has to waste their time here.

I’ve been going to Eye Definition for a few years now and have been very satisfied since the first eye exam. The technicians and receptionists are very friendly, they have top of the line equipment, and Dr. Brosnan is an extremely knowledgeable and friendly optometrist. I’m surprised at the bad experiences the other reviewers have had because I’ve never felt pushed into buying the most expensive frames or contact lenses nor have I had to wait for an eyeglass pickup. In fact, I just came in for my annual eye exam a few weeks ago and, because I don’t have insurance and had to pay more for my contact lens order, the technician made sure to provide me with information about getting a $ 75 dollar rebate! In my experience, the people that have helped me at this place have been super nice, friendly, and helpful!

i LOVED this place when it was owned by dr. meyer (as i was a patient of his for nearly 15 years!) dr. brosnan is pretty good as well.
i just have problems with the VERY rude and pushy optical technician that pretty much insulted me and tried to force me to buy a pair of $ 400 frames… after «analyzing» my financial situation by giving me the 3^rd degree on how much money i make and because she felt that «i could afford it since i owned a coach bag». talk about rude.
PROS: nice selection of (dare i say EXPENSIVE) frames, good optometrists, they price match their contact lenses to costco (just have to mention it)
CONS: one very pushy and RUDE optical tech (i won’t name names… but i know a LOT of other patients have had this experience with HER as well). the other optical techs are nice but have since left this clinic (and i’m not surprised)
ADVICE: feel free to make an appointment for an eye exam here but ask for a copy of your prescription and just take it over to costco or anywhere else. it’s WAY cheaper elsewhere even without vision insurance coverage! :)

I’m actually kind of surprised that this place has gotten such bad reviews. I’ve been going to this location for about ten years, before they remodeled and changed the name to Eye Definition. I was a long time patient of Dr. Meyer and have always been happy with the service as well as the selection of eye glasses here.
I came here about two weeks ago, after not going for a couple of years and found out that Dr. Meyer retired and was scheduled with Dr. Brosnan. Before I saw him, I had a pre-​test with one of the optical assistants and she was very nice. I remember a few years before, the previous assistant was really mean and she was the only reason I didn’t look forward to going there, but I assuming she retired a long time ago. Anyway, I met Dr. Brosnan, and he was pretty cool. He was personable, funny and you can totally tell that he is really into his family because he talked about them alot. Maybe a little too much, but it was nice. I just wanted to replace my eyeglasses and while he knew I wore contacts too, he wasn’t pushy about testing for contacts or buying new ones.
After all the testing was done, he sent me to the optician to help select my glasses. I tried on a couple of dozen and found the ones I wanted. I told him exactly what I wanted on my lenses, anti-​glare and thats it and he didn’t push on anything else. They have alot of really nice high end designer frames and I’ve always been happy with their selection. He said that it was going to take a couple of weeks to have them ready, but it actually only took about a week and was called when I could pick them up.
I also don’t have vision insurance so they gave me a pretty good discount (25%) which was awesome.
I’ll definitely keep on coming here!

I thought the Doctor here was excellent, but was a little put-​off by how long it took me to see him even though I was on time for my appointment.
Their follow-​up could also use A LOT of work. I can give 3 concrete examples of when they did not deliver as promised. I ordered contacts on 2 occasions and was promised they would arrive the next day. Lo and behold, it took 3 days to arrive both times. Also, a co-​worker of mine just ordered glasses and AGAIN they did not deliver on the day they promised. If they can’t fulfill as promised, they should start setting realistic expectations. It’s a little ridiculous.
So why do I even bother coming here still? They have a good selection of frames.

Formerly The Optometrist, Eye Definition uses high tech medical equipment, but tries to get you with costly examination fees and expensive glasses, most of which you pay out of your own pocket, since the insurance will only cover a little more than $ 100 for the glasses! Bad enough the selection of glasses to choose from is lousy!