CVS Pharmacy

The 4 stars are for Karen the supervisor, she was very helpful. She took her time to help me try to find what I was looking for. Although their store did not have it, the fact that she tried really matters. And I thought what she did was true customer service. However the pharmacy here, well the lady with orange hair and wearing glasses, was rude from the get. Asked me if I was doing drop off, and I said no I’m looking to see if you guys have something in particular, instead she gave me a rude look. (Mind, I asked politely and I know how it is with retail, and I deal with customers everyday) Then it was my turn for her to help me, showed her what I was looking for. She said «it’s over the counter, you can look for it right there» mind you her ass was far from the the counter doing i don’t know what the hell, and just pointing to me where it is, and said «yeah we don’t have it here, all the diabetic stuff is over there» first of all, I’m shopping for my dog that is diabetic. This prescription was prescribed from my dogs veterinarian. And it clearly says to pick up at any Walgreens/​CVS. Looking for this particular item is super overwhelming when someone who is an «expert» doesn’t even want to help me. So of course I walk right to the front and asked for a manager, but they only had a supervisor on the clock which is okay. Told her what I dealt with and the fact that I just came from Walgreens and they were super rude, she obviously apologized and had offered her help. I really appreciate you Karen, thank you for that. As for the woman with the glasses and her orange hair, get your ass off your high horse, cause you’re not doing anything better.

This is one of the newer CVS locations.
Nice location. A lot of the usual stuff that you will find. Home cleaning and care products as well as snacks and toiletries.
Staff is friendly and helpful. The aisles are spacious which prevents bumping into other people.
Close to freeway on ramp and off ramp. There is a gas station across the street from the CVS which is convenient for those looking to fill up or get a car wash.
#primelocation

After our local Walgreens branch continued to be unsure (this was going on for almost one month) if they’d have enough availability for the 4 strain flu shot we decided to enquire at this CVS pharmacy. The pharmacist clerk who answered the phone was amazingly helpful and friendly so we opted to go in. We were pleasantly surprised that the attending pharmacist was also extremely friendly, helpful, and patient. This was the case as well for the other attending pharmacist when we returned another day. So different from other pharmacies where the staff are standoffish and/​or not helpful. Also the pharmacy is not hectic like it is at Walgreens so the wait time is short. Highly recommend this particular CVS branch for any pharmacy needs including vaccinations.
FYI: Walgreens’ flu shot prices are at least a few $$ higher than CVS.

Nice new building, thus it is clean. Parking is good albeit a bit on the steep side when coming from Eastmoor. Never seen a parking where they reserve some stalls for eco-​smart vehicles. VStaff relatively friendly and helpful. CVS is the only pharmacy and one of the few stores that sell those short plastic toothbrush covers which cover only the toothbrush head.

Make sure you check the expiration dates before you purchase any products from this store. I just bought infant Motrin, and Tylenol that expired months ago.

So the pharmacy can be on the slow side, but it’s probably because they’re constantly swamped with orders. This is a non-​issue after the terrific customer service I received today! There was a typo on some photo cards I had printed and Karen went above and beyond to remedy it. Never gave me any attitude, and took her time to brainstorm possible solutions. Thanks again Karen! The world needs more employees like you. I’ll be back again anytime I need photos made.

UPDATE!!!
This store is NEVER stocked. The workers (cashiers and managers) are very helpful and friendly however, it’s a small store and they don’t carry much quantities of supplies as other stores since there’s no warehouse.
The CVS in San Francisco and San Bruno has more in stock.

Very clean and well stocked store. The staff is very friendly and professional! They even greet you when you come in. The ambiance is quiet and calm unlike the Walgreens in Westlake. I changed to this pharmacy recently. You won’t encounter the hour waits of Walgreens or loud music. I hope this place doesn’t change.

Absolutely amazing customer service! Alba is amazing!. She really went the extra mile with her customer service. Really appreciate it especially when I was trying to get some shopping done with a cranky baby and some coupons lol. Thank you for your help!

I get to the pharmacy while it’s empty and am told to wait a minute…20 fucking minutes and a line later im told by this old lady to get in the back of a line? (Seeing that I was there this entire time she could’ve just helped me or told me sooner where I needed to be) Why can’t this beezy just take this piece of paper and be on her way? Oh I know why cause she’s busy walking around like she just took all those narcotics behind her… terrible customer service at the pharmacy, and one time I asked the manager if they had a bathroom and she was like «No, we use to but we have a safe back there now blag blah blah» and she kept rambling on why I couldn’t use the bathroom ummm look it’s a yes or no question… so can I empty out my bladder or nah? SMH

An hour to drop off and pick up a single prescription are you kidding this is the pits!
Get it together folks. They need more staff!

Not much point in having a drive thru if you’re going to keep the person waiting because you need to help someone at the counter inside. I gave up after 15 minutes of waiting…

Posted hours would be useful on the doors. I’ve stopped by before and they were not open but no posted hours. How do I know when to come back.

Great location — right off the freeway and the only store of its kind within a mile. Simple: Go in, get what you want and get out.

This is probably the nicest CVS I have ever stepped foot in. I was greeted by the cashier at the front when I first entered, and by pretty much every employee I came across during my visit. More than one offered their assistance to me, and one even was nice enough to grab a basket for my shopping convenience. Most of all this location is extremely clean and organized! Pretty spacious too, with a nice-​sized lot out front. Keep up the good work, CVS!

I’ve been here quite a few times since I live nearby. This store is always clean & the staff has always been friendly and helpful. This location is also great. No complaints so far!

I wanted to like this CVS because of its location and how it’s new and well stocked and all, but an event that happened tonight left me as an unhappy customer with staff that didn’t know how to resolve an issue. This store needs to have more training for their uneducated employees. Being new and being a new store is NOT an excuse for poor customer service. There should always be a resolution. Customers come first in all aspects of retail! I would not want to come back to this CVS if I cannot get the help I need. I will go to the one on Portola in SF because I know that they are knowledgable and accommodating from previous experience.
The extra star, which I did not have to give is to for the cleanliness of the store, being well stocked and having a parking lot. Not all staff is bad but there was one lady who drove me to write this review.

This is a stand alone CVS. It’s located in the parking lot of and elderly assisted living complex. I guess that’s where they are going to get the bulk of their business considering there aren’t any other stores nearby. I wouldn’t even drop by because it’s out of the way.
However, I did come here because they sent us coupons. We got the following for free:
1) 2 L bottle of Coke
2) Oral B toothbrush
3) snickers bar
4) cvs brand drops (not free but there was a $ 3 discount)
5) $ 5 off $ 15 purchase.
Altogether I paid $ 14 for $ 30 worth of merchandise.
Parking was easy. Store was clean and everything was in stock! I know some stores use free stuff to lure you in only not the have them in stock when you get there. Not so this CVS. There was an abundance of all the freebies!

It’s a brand new CVS, so everything is neat and tidy. It’s pretty small and the prices aren’t that great. They were also playing Spanish music (maybe about 3 songs) while I was looking around, which is a first. This CVS won’t take me away from Target. I would even say its lower than Walgreens.