The Solaris

Do not move here! My apartment was infested with roaches, my car got towed cause my pass slid to where they «couldn’t see.» And when you tell the apartments what there tow company is doing they do nothing. When you tell them about the roaches they just shrug there shoulders like its normal. And my neighbor was stealing my electricity and they also didn’t do anything about that too. The rent is cheap but it’s for a good reason. And when I finally moved they charged me tons of late fees when I was told I could make my last payment online! I’ve reported them to BBB, and honestly if anyone else has any problems you should too. The rent prices will drag you in but I promise you, you WILL be highly disappointed. Just don’t do it. I honestly think they should be shut down for good. I’ve since moved out and thank god I did.

I currently live here. I have a very clean house and still find roaches every day. I have heard gunshots on 4 different occasions in just 4 months. I’ve had my vehicle towed because the pass slid into the corner of the dash and wasn’t visible, even though it’s parked in the same exact spot every night. I have neighbors that think putting their super loud dogs out on the balcony is an alternative to walking them, and only clean up the feces once a week at best. The staff is unprofessional and rude. It took them 2 weeks to approve my application and there were zero holdups on my end. They never answer your phone calls and I doubt they even check the voicemail. Corporate won’t return your calls either. This apartment complex is a joke and I hope you won’t be like me and give it a chance despite all the terrible reviews. You will regret it.

Do not move here. Rent is cheap, which is awesome… but you will live with cockroaches. It is extremely infested. You will find roaches in the outlets, which will then short circuit from the dead roaches. When we called maintenance (after several calls and they finally showed up), he said that it was pretty gross and couldn’t believe it. He said he would put a work order in to get it taken care (didn’t happen… we only had a month left on our lease at this point and were so sick of having to call for the infestation). We have since moved.
When unpacking or appliances there were the roaches, still traveling with us. GROSS!!! Seriously, it’s that bad.

I plan on leaving two reviews on this community; before and aftermath of this application. As a reader, you may find this review helpful, because I myself am a leasing agent for other apartment communities throughout Texas. As a leasing agent, I have to say that the communication has been incredibly poor. This may be because of short staff (not to hiring a temp when short staffed), not enough employees, or negligence. When I call the office, my call is denied, however is answered through a private number. This may be a coincidence, but after reading the rest of this review, it may make more sense. I traveled to Dallas from San Antonio for a one day apartment viewing and tour of the apartments. They did not have the floor plan I was interested available, which is understandable of a fully occupied community. I decided after looking at the price that I wanted to lock in a two story floor plan where I was told the entire apartment would have wood floors. I filled out the application for this specific apartment and submitted my payment with a debit card (which was ran immediately). After doing this, I was told that the second floor was carpeting. This is the common bait, hook, and switch method. They then told me they would charge me $ 15 more per month for it to be the wood. After thinking about this for a couple of days, I decided to switch to a different floor plan. I held the apartment and got an e-​mail confirmation. Because of my excellent credit, rental history, income, and personal experience, I had no doubt in my mind that I would be accepted. I proceeded to take care of the necessities: renters insurance, moving companies, electricity, cable/​internet, etc. I was told in the leasing office (when I applied) that it would be my responsibility to hook up these things. As a leasing agent, I always recommend to set up utilities at least a week before moving in. For reasons I still don’t understand, they told me that my apartment that I locked in was no longer available. Now, to have a completely fair prospective, I never was called with the official approval of the application… but why was my apartment that I locked in, no longer available? This happed TWICE! This is now my 4^th official apartment that I am planning on moving into with this community (The first one being my choice). I have switched my electricity twice and it will cost me $ 300. Since it was my initiative to set up the utilities, they have chosen to not reimburse me for that amount. However, I now have 4 confirmation pages and numerous e-​mails stating that each one of these apartments were on «hold» for me. I have had to make every effort to see the status of my application. I have sent e-​mails and called daily. Some days, I have had not one response. After trying to call 4 times, I called the corporate office (Greystone Multifamily). The receptionist immediately put me on hold. She said that the regional manager wasn’t in, which is completely understandable. I asked to speak to someone else, maybe above her? She said that he was not in either. I asked when will they be back? The receptionist responded that she did not know. After being denied so many times I decided to leave a voicemail to the regional manager to explain my situation. The receptionist was very short and rude over the phone. I told her I was on the verge of cancellation, but she could care less. I tried the leasing office one more time making this a total of 5 times today (during office hours). Finally, I got through and spoke with the manager. The manager thought that by leaving a review that I was to sabotage the competition. However, this is not the case. I told her I would be leaving my honest opinion on my experience. She apologized for the inconveniences and just told me she would speak with the leasing agent on this matter. I asked if there was anything she could do for the «musical apartments», lack of communication, and the overall horrible experiences I have been having. She said she would be speaking to her manager. I look forward to hearing from the regional manager as well as the property manager. I will be leaving another professional and honest review of the results of this situation and the move in process.