The Grand Hotel Dallas

Terrible!!! Stay away! Dirty and smells terrible. We couldn’t stay there it was so disgusting. When we asked for a refund they said their manager wasn’t in. We called for a week straight and never got an answer. Finally we got ahold of the manager and he said because we didn’t contact him within 24 hours of our stay he would only refund us for one night. We called and spoke with the person the day we checked in but he said he couldn’t do anything for us!
Absolutely horrible customer service! There is nothing grand about this hotel.

I stayed in the Grand hotel in Dallas during Labor Day weekend. The price was good and they upgraded me to a junior suite upon my arrival. Unfortunately, my experience went downhill from there. There was a party in the hotel and other occupants ran up and down the halls at all hours of the night. The front desk said there was nothing they could do. On the second night I found a bedbug crawling across my bed (photo included). Maintenance confirmed my discovery and I was moved to another room. In my second room, the safe did not work, the phone was disconnected and the room was never cleaned. I was told later that it was the staff room. I found more bugs (silverfish) in the bathroom of the «staff room.» This tells me there was no pest control in this hotel, and pets are allowed. I was charged for every night I stayed even though I was exposed to bedbugs for two days and I couldn’t even go straight home after my vacation. I had to get off the plane and go to a laundromat to disinfect everything! I called the manager several times but she never returned my call or even acknowledged that my experience at her hotel was unique and unacceptable. I can only assume that they are satisfied with their conduct and unsanitary condition of their hotel. I intend to inform the health department and better business bureau. I would hate for anyone else to be exposed to bedbugs or worse because of their neglect.

If you are looking for a short stay which I needed coming in on a redeye flight this place is just okay. This place is priced appropriate to what you are getting which is a good price. The staff was fine. I would only stay the 4 hours that I did at this place for me personally.

GRAND Hotel Dallas huh?
I wanted to like this place. I gave them the benefit of the doubt. But the customer service was ATROCIOUS. Where do I start? Every single employee we dealt with had major attitude issues. We tried to check in early because our flight arrived a few hours before normal check in time and we had nothing to do and no where else to go. All three girls working the front desk we’re so rude and didn’t offer to accommodate anything, leaving us to walk in 100 degree weather with our luggage. If there’s no rooms available I understand, but good customer service would try and help us out or offer to store our luggage or something. Guess not. When we finally did check in, we waited a half hour because for some reason they only have one person working the desk during check in time. A line was forming and employees decided to clock out for lunch instead of working the line. Great customer service there. It gets better…
We ran out of towels in our room and called the front desk to have housekeeping bring us more. They told us we had to come down and get them ourselves. Weird, I’ve never had to do that but OK. We go out to dinner and decide we’ll get our towels on the way back in. We approach the desk after dinner and are told by yet another rude associate that housekeeping will bring us towels in the morning. OK Fine. At about 2:30 in the morning our room phone rings and its the front desk telling us they have towels for us now. Are you serious? But it gets better… the next morning we see housekeeping and we ask her for some towels (yes people 24 hours later we’re still trying to get towels). She tells us that the hotel «makes her charge 5 $ per extra towel» I’m from New York so I know what it sounds like when someone is trying to hustle you for some extra money. I said I bet shes just trying to pocket the 5 $ herself. I respect your hustle, but you’re not about to hustle me. I waited until she went back in the room and took the towels off the cart myself. This type of scenario also happened with toilet paper. We were told we had to come down and get everything we needed.
It was only upon checking out that they cared to ask how my stay was, and boy did I let them know what I thought. I told them I would never stay there again and the customer service was awful. Here’s where it gets funny; i told the manager of the hustler/​housekeeper and her 5 $ towel charge. Her, along with all the other staff, laughed and stated they don’t have that policy. My suspicion was apparently correct. The manager apologized for the inconvenience but it was a done deal for me. There were so many more little glitches that I could talk about. All that aside, the hotel is fine. There are some characters living there and I’m pretty sure this place is used as a homeless shelter. The rooms were pretty clean and the beds were comfortable. The pool was well maintained but I can’t deal with staff like that. I wouldn’t recommended this place to anyone unless you’re literally desperate. Never again.

Was a deal on
and listed as good but needs a lot of updating and better cleaning. Not horrible but wouldn’t stay again. Staff was only redeeming quality.

You pay what you get. This hotel is only 2 stars so it’s worth the price for 50 $/​a night. The smell in the entrance and hallway is pretty bad. But when you get inside your room is fine. Their location is good for driving to almost of my intended places. It’s good when next to this hotel is In-​Out Burger and starbuck. They have better version of TV, but refrigerator is suck. Security is safe because there is only one entrance and requires security card. Parking lot also has camera and safe area. Staffs is okay for checking us every day to ask about clean up or change tower. And yes the front desk is nice also. I have no complain except the smell of the entrance.

Definitely not bad for the price! But they don’t have a restaurant, bar, or jacuzzi like the website says! Service and cleanliness not great, but the rooms have a microwave, fridge, coffee pot, TV, and free wifi; there’s a pooli; and the room was like $ 100 for 2 nights incl tax so pretty cheap!

Dirty rooms, rude staff. Everything you expect from a bad budget hotel. They are a little more rude than I would want as well. I also left a phone charger in the room and when I inquired about it they claimed to not have it.
So dirty room, poor service, and Stole my phone charger.
Highly recommend you don’t book here.

It’s clean and nice.
The rooms look a lot nicer then the pictures.
The women that clams she is an asst manager is extreamly rude and inconsiderate. No respect for the people who are staying.
We were put into a room on the third floor that smelled like old wet dog.
My wife and I burned incense to try and get rid of the smell. After two days of being trapped in there we asked to be moved to a room on another floor. An hour after doing so we get a knock on our NEW room staring we have to leave because they had «pictures of us smoking in the room»
After asking to see these alleged pictures, they come to show us loose tobacco on the carpet. TOBACCO! Not cigarette ashes, no cigarette buds, some TABACCO!
HOW CAN YOU KICK SOMEONE OUT FOR HAVING TABACOO!

Honestly if you REALLY need a place to lay your head this place is fine. It’s clean but very outdated, can be noisy. Cheap rooms like $ 50 per night. It’s worth it if you REALLY need it.

It’s a decent hotel. It’s clean, cheap, and there is a fridge and microwave. I’ve stayed in much pricer hotels with no fridge and no microwave. The location is good, near a lot of fast food restaurants, gas station, and highway. However, I did notice some homeless hanging around outside… But they kept to themselves. Lol, hey ! You get what you pay for.

I am not a fan of this place… seems like they got some cleaning up to do. I would not stay here unless you have no other choice, but luckily you do as the corner is full of hotels and not all of them are of the no-​tell variety.

It’s not awful, very dated, convenient location, affordable. I’ve stayed in much worse for a little more.

This place is far from GRAND. When we checked in they told us we were upgraded to suite. This was cool until I got to the room and had 2 twin size beds and I reserved a king. There are no refund signs all over the front desk. The place is cool for the price but it’s feels cheap.

This is a great budget friendly hotel. It is very clean with all the necessities — microwave, refrigerator, safe, tv and fast wifi. I was a bit skeptical when I booked the room at $ 47/​night but I was very pleasantly surprised. Best travel advice I’ve received. Even better, In and Out Burger is directly beside the hotel along with Starbucks and other great places.