The Courts

If I could give this place zero stars, I would. I can’t believe I live here or anyone would live here! I’ve had endless issues living here and it takes them SEVERAL times to just fix the damn thing! Currently sitting here going on week 3 of NO A/​C, along with many others I assume. I’ve overheard the staff say that this no A/​C is an issue every single summer and that they’re just so old but won’t get replaced. I’m ready to leave this dump bc the staff doesn’t seem to give a damn and apparently management has changed and the manager doesn’t know anything about this property. Not her fault, but why would you throw someone here to manage a property and they know nothing? Paying for a place to live and nothing works or its half broken and their response to that is «well you’re just paying for the living space». Um WTF?! Well then they should have units with just a bed and living room if that’s what I’m supposed to be paying for! Why have the rest of the shit in the apartment?! I’d like to stay here in another unit and live my shitty lease out here and then leave once it’s up, but unfortunately they won’t give me the option to move me to another unit. If I do, that automatically renews my lease and I def don’t want to stay in this dump. The best thing about this place is the pool.
If you’re looking for a new place to stay, DON’T stay here. The staff knows this place has issues, but they don’t obviously tell you that. For them, it’s a job, can’t blame them. The management doesn’t do care either they all just want money and don’t care about their tenants issues.
This place should be burned to the ground. It’s from the 80’s and every single thing is old! Why pay so much for shit that doesn’t work???

Water keeps getting shut off for «repairs» every week. Water is shut off before the time given in email. New management told us if we have a problem with the apartment or complex we need to notify them everyday and notifying them one time will not work.

OK where do I even begin. I lived at the courts for year and had more problems here then anywhere else that I have lived. First off there are roaches everywhere; if you ask anybody that works there if there is a pest problem and they say no they are straight up lying to you. if you need proof go walk the property and pay attention to the ground I guarantee during your walk you will see at least a few roaches, and this is outside where they don’t like to be just imagine the walls of this old place.
Since I bring up walls let’s talk about noise and flooding. You can hear people to your left to your right below and above you. The tubs were made with a shitty material and loudly creak whenever you step on them. Flooding. Lucky for me I was in an area that is hard for rain to reach, unlucky for anyone on the first floor. My good friends apartment has flooded numerous times, every single time there is heavy rain. I know it is not limited to her as she told me of all her neighbors having the same problem.
I would also like to point out the numerous ‘good’ reviews that this place has gotten. When I was in the office a few weeks ago I learned that they are offering to waive your application fee for a good Unilocal review. This just seems like one of the scummiest things a business can do, they are targeting people who haven’t even lived here and obviously want to save money on moving costs so of course they’ll write a good review. My bet is after a few months of being tormented by their awful decision to lease at the courts they come back to Unilocal and edit their ‘forced’ good review.
I could probably write a few more paragraphs on work orders. But I’ll just leave it at this: they don’t get done. The maintenance staff (minus the big Hawaiian looking dude, he’s a cool guy) are the laziest I’ve ever seen to work in the apartment industry.

Worst experience with trying to lease an apartment ever! I was turned down based on a fraudulent credit report.
I explain to The Courts that their decision was based on a fraudulent charge. They did nothing.
I have never been evicted, have paid my rent on time every month and I have never broken a lease. I have lived in apartments for over 15 years, I drive a Toyota (which I purchased with a line of credit, which required extensive credit checking).
Also, I was told if I wrote a good review on Unilocal they would discount my upfront costs by $ 50. So, be careful of positive reviews as they are buying them.
I have never been treated so poorly/​dismissively by an apartment in my life. In their words «we sympathize with your situation but at this point there is nothing more we can do.» Nothing more?! You mean more than the nothing you did!!!
Obviously, I am hiring a lawyer to handle my credit fraud issue but the Courts could care less. Move on to a complex that can use their own critical thinking skills with an application process. Not one that relies on purchased Unilocal reviews and advice from «Grandma Transunion».

We just moved in couple days ago. When we signed the lease, our agent gave us the word that the appliances were going to be stainless steel appliance however turns out it was black appliances. The agent doesn’t work there anymore and so now we were in a limbo. However, the manager, Holly was very helpful in sorting this issue. She is great in communicating and responding to any question/​concern asap.
The apartment itself is clean, quiet and looks safe. The office staffs are helpful. Since we moved in just a couple days ago, I will revisit the review and adjust the stars accordingly (hopefully a five star).

*** First Things First. Do NOT Look at Reviews that Go «Well, I just moved in.» or «Hey, my first impression is.» These are shit reviews. Sorry, but you need to get a review from someone who has lived here. I don’t get Food Advice from people who go «Well the outside of the Restaurant looked Okay. I haven’t eaten anything there, but my first impression is that its good.» You get it from someone who has eaten the food. Anyone who thinks differently is an out of it weirdo.***
How shall I put this? «The Courts» apartment complex has an… ahem. Personality about it.
First, the good stuff.
Nice price on Rent. Ballpark, you’re looking at somewhere between 800‑1000 for a Studio /​1BR, Maybe 1050 – 1100 For a 2BR. Think of it as Uptown Dallas living, but on a shoestring budget. So that’s cool.
There’s a great indoor fitness facility. It’s open 24/​7, and has a sauna. Don’t expect to have to wait long for anything — everyone in this complex is basically a fat slob so they avoid the fitness area like Dracula avoids a Tanning Booth.
Now. The fun stuff.
Want a package delivered to your door? Eh. There’s maybe a ⁵⁰⁄₅₀ chance of it getting to you. The front desk will sign for your packages, but they have no system in place for storing it. They are just sort of all just laid out around the leasing office. And hey, you don’t even need to show proof of identification when you pickup a package! All you need to do is say that you’re in Apartment 1234, and the Front Desk will assume that’s the case, because no one has ever lied about anything in the history of forever. If you’re lucky, maybe one of the folks at the front desk will get all indignant and self righteous when you suggest that their pen-​and-​paper «Package Tracking» system for 500 apartments could be outdated.
The elevators are awesome. You have a 60% chance of them working at any given time. But don’t think of that as a drawback. Think of it as a fun opportunity to haul your groceries up the flights of stairs strewn about the complex as if it were a god damned M.C. Esher painting.
Water? Who needs it! This place is the Swiss Family Robinson, folks! Every other week, as if for a lark, the front office desk will shut off water for the entire day. Why? Because Fuck you, that’s why! You have to understand, people — you paid for an apartment, not a Dasani factory. What, you think water is free? That it just falls out of the sky? Well, you’re wrong, and the Wonderful people at The Courts at Preston Oaks will remind you of that every day.
Another Satisfied Customer.

The staff at Preston Oaks is extremely helpful from the time of the first visit though the entire leasing process. The property is clean and offers lovely amenities for the price. The gym is gorgeous and I like the layout of the floorplans. I was lucky to secure mine at a great rate and much better than Uptown for the same amount of space.
I’ll update more once I’ve lived there a while but so far it seems like a great place to be!

Disregard the bad reviews.
I don’t know how other Unilocalers were having issues with the staff. Ethan was extremely helpful and knowledgeable about the complex and answered every question I had.
This place has amazing amenities. A huge 3-​room gym, locker rooms and saunas, a true resort-​style pool, underground parking, a very nice, modern, front office, and elevators! If you have ever moved a couch, washer, dryer, and bed up 4 flights of stairs you could understand how amazing this feature is. There are 6 elevators total going from the garage to the top floor.
Newly upgraded in appliances are very nice but an option for base models are also available.
In summary, great location, great staff, and great amenities.

Just leased my unit with Courts at Preston Oaks! The staff was really friendly and polite. The whole process was quick and easy.
What really sold me on the unit was the underground garage, elevators and trash chutes. The upgraded finishes were a really nice touch. I’m super excited to move in!

I’ve been to the apartment complex twice this week and enjoyed it each time. I will be moving to the Dallas area from out of state, and after looking at over ten places this one was the best. Great location, great price, elevators and comes with washer and dryer.

Pleasant staff. Urban area that’s awesome for young professionals. I definitely recommend!
–EJ Nduka

I haven’t yet moved it and I’m already impressed by these apartments. Simeon has helped me since day one finding the right apartment for my needs and transparent about what to expect. The pool and gym are beautiful and I like the updated apartments they are leasing. The pricing is really good for the area even with the updated apartments which is why I chose to lease with them.

Do not be fooled by this place and get stuck in a lease! We have had to tolerate living here and wouldnt wish this on anyone. They do an amazing job during your tour to make you think it’s very secure and the you have to have a fob to gain access. I felt stupid for sitting outside the gate once and waiting for my Fiancé when I forgot mine since only the front is secure! None of the side or back entries have gates! Now here’s the best parts: Right after we moved in my Fiancé went to the leasing office to replace a fob that wasn’t working and the leasing agent that gave us our tour and we signed our lease with invited my Fiancé to her apartment! Very professional… this should have been our first clue. The office staff NEVER answers the phone, in person they are disrespectful and rude. There is trash just left everywhere. Couches, tables etc left for weeks by the dumpsters in the garage and by the back gate. How embarrassing when we would have a guest. Maintenance came and worked on an apt near ours and left flooring scraps and a swifter in the flower beds outside our front door for 8 days. They finally came and picked it up this week. But they forgot to grab a right red bathroom rug that my neighbor had handing on their balcony that has been laying on the top of the bushes outside my patio door, today is day 5 for the rug. No one picks up their dogs mess so it smells wonderful outside around here. There’s a drug dealer that lives upstairs and his customers pull up to the end of the hallway so he just runs down the stairs when they pull up. They happen to have to park right outside my balcony and front door. Four floors up from me seem like fun people but their rave parties go on until 4 or t in thr morning. The security guard here is a joke. Oh there is a Dallas officer that lives here but he is only concerned with making sure people are not parking j. the fire lane. Parties, drug deals and really creepy people are not his concern. I almost forgot to tell you about the hookers. I’m not kidding you, we move today and Over the past 11 months (were moving out a month early becuase I can’t take it anymore) I have personally seen 3 u deniable hookers walking either in or out. The parking here is so bacd that I asked if I could pay for an assigned space but they said no. You only get one per apt and theres two of us. So one of us is screwed for parking everyday. The elevators are ridiculously slow or broken, ours has to go from the 1^st to the 4^th in order to get to the garage one level below, it smells like trash in the summer because they keep the dumpster in the same shafts as the elevator. Sewage has backed up into my sink 3 times and flooded my kitchen and laundry closet. Do yourself a big favor and don’t get hypnotized by the beautiful pool and work out area. I promise those two things are the only thing going for this place. And if you have kids, the pool is not the place for them this summer unless you want to be surrounded by drunk people fist fighting over music and BBQ grills. I am so happy to be moving today. I once lived in Sthe pnly apt I could afford in San Diego, a roach infested apartment apartment with no dishwasher and no AC and the day I moved out of there doesn’t even come close to the victory I’m celebrating today.

I recently moved to the Courts at Prestonoaks apartments, very cautiously!
My first experience there, inquiring about an apartment for the first time was awkward to say the least. The leasing agent had zero customer service skills. He looks at you like «what do you want?!» and has an attitude. He wouldn’t tell me any dimensions and told me to use my feet to measure the rooms.
I was content with the apartment because it met my basic needs: garage, convenient location for work, decent kitchen, a washer and dryer included, and it was at my price point.
After I moved in, I got to see all the annoyances you don’t see prior to leasing. #1) the upgraded (premium) apartment has new bathtubs. Which were not installed properly and make a ton of noise. I hear the person above me and I am sure the person below me is going crazy, as well. #2) I had to call the office 4 separate times to ask them to set up my access to the gym, then to program my gate code for visitors for the front gate, then to program it again for the garage gate, then to program my white key card to the front entrance gate near the leasing office entrance. Programming all of these things should have happened the day I moved in. #3) they charged me for a rental insurance waive fee without ever asking me for rentals insurance, which I did have. Now they had to credit me. #4) the walls are thin, I can hear dogs barking in the hall and loud footsteps above me (which this will come with just apartment living).
All in all, decent apartment but horrible leasing office organization and lack of customer service.
I would NOT recommend this apartment complex to my friends.

If you want to sleep past 7am… then keep looking around. Between the constant construction and leaf blowing every day, I never wake up feeling refreshed, but more angry and upset that I woke up to loud noise right outside my window.
The beauty of this place will distract you from the reality of it. That is exactly what happened to me. You think you are going to live in nice quiet calm luxury, but its really a loud obnoxious pit of endless annoyance.
The office staff is some of the rudest people I have ever met in my life. The reviews online have quickly turned from decent to nothing but bad reviews in the last two years or so.
This place needs new management. New office staff. And a new way of doing things. I reserved an apartment (paid for the seal of that apartment… they leased it out from under me) and then proceeded to give me quite possibly the worst located apartment for my schedule.
This place has put me through a year of hell. Pure hell. Do not trap yourselves like I did. They don’t let you leave without fully emptying your wallet as much as they possibly can.

This is by far the worst apartment I have lived in! here is what to expect if you make the poor decision to sign a lease. Let me start by saying that I was drawn to this place because of all the renovations it was getting, from the pool, to the work out area, the faux wood floors, and large closet.(I’m in a 1 bed room den) so the closet is an L shape along 2 of the walls, it is HUGE! But… There’s no lights in there so good luck finding anything. THIS PLACE IS JUST POORLY DESIGNED There’s no where to park to get your mail, therefor everyone parks along the fire lane through out the entrance of the gate causing congestion to get home! The gates are broken at least 10 times a month but most of the time they get fixed fast. There’s no bathroom in the pool area unless the office is open soooo ya that’s pretty gross, I’m sure everyone is peeing in the pool cause on Mondays the pool is closed due to the fact that there’s to many chemicals in the pool trying to neutralize the pee. The access cards and sensors break constantly.
As far as the actual apartment we are are renting, I love the lay out, the fire place, and the wood floors, but that’s all there is to like. We have had problems from the moment we moved in in February 2014, we had no hot water pressure for the first 2 weeks, and they had to order parts to fix it, and the water pressure we did have was very little and freezing cold.
*The water gets shut off at least 3 – 5 times a month.
*our air condition went out 3 times and the last time it went out it was on a Sunday morning at 10 am and it was a 100 degrees out and no one. Was answering the emergency call line (THEY NEVER ANSWER IT) I don’t even know why it exsist. And they never fix anything, they just put tape over it and hope for the best. We had no air beside a window unit that only cooled the bedroom for 3 days. And nobody at the front desk gave a damn about our well-​being or living situation. I don’t think they even communicate to there staff, Because no one was on the same page about the whole thing. There’s mold on the ceiling of the shower. Our toilet has been over flowing for 3 weeks, for no reason. As I’m typing this my toilet is broken and the bathroom is flooded and the emergency maintenance line isn’t working sooooo I don’t even know what to say except I hate it here. I will tell everyone I know about how awful this place is IF YOU SIGN A LEASE HERE YOU ARE DUMB!

Unsafe complex. The parking garage is especially sketchy with some shady characters walking around and driving around. Very inconvenient to get to the apartments… two gates, plus an elevator, plus a long walk. Office staff (except for one) is extremely rude and unprofessional!

Pretentious staff… not friendly and poor customer service. Out of the five that work the front desk only one is kind and helpful. Maintenance staff is very nice and helpful but the rest of the office staff makes the place a downer… chose another place to live.

I dont even know where to begin with this place… they shut our water off on a regular basis. Maintain issues are just that, issues. Nothing but problems since we’ve moved in, and they don’t want to take care of anything! Staff certainly aren’t the friendliest you will ever come across in your life.
It seems as though the quality of people they have let move in here over the past 6 months has been a cause for multiple problems. Cars getting broken into, apartment doors getting kicked in, and between the police and fire departments being here on a regular basis, this place is a damn nightmare!
If you’re looking for an apartment, this is not the place you want to live!

Takes forever for them to get the gates fixed! Been a wide open community for 2 weeks!