T-Mobile

Moving to T-​Mobile has been a complete disaster. We were told we had 4G service in our area which turns out to be completely false. We have tried from day 1 to work with them to find different approaches to receiving better reception and each attempt has failed. My husband has actually lost contracts because clients could not reach him due to our lack of service with T-​Mobile. Also, when he is on job-​sites, he usually has to ask to use his clients phones because he does not have enough service to make or receive calls. (very embarrassing) Once we realized the extent of our service issues, we were told we had gone past our 2 week window of opportunity to cancel service. While we were trying to work through this, we were repeatedly told by their customer service that there is zero to little high speed service in our area… Where were these honest statements as we were moving 4 lines to their company? We have asked them to unlock our phones so that we could hook them up to a carrier that could provide service and they refuse to do it even though we would continue to pay our lease on the phones to T-​Mobile. We were honestly deceived by this company, do not let this happen to you. It has been a horrible experience.

This location is my favorite. In the last few years, they’ve taken care of all my problems. They upgrade my devices, when it’s needed. Most of the employees speak English & Spanish (even though I don’t understand anything in Spanish). They will even drive to another store to pick up the phone that this location is out of stock.
Most of the time there isn’t a line or a long wait. All in all. I’m happy with the service at this location.

Love this store. As you can imagine, all the stores are jammed this time of year, but this outlet only had one other shopper.
Kudo’s to Jonathan for helping an old lady figure out the problem with her phone AND doing it with a cheery demeanor. This will be my go-​to location in the future.

I don’t think I’ve ever been in a T-​Mobile. I sold my soul to AT&T back in the 90’s. I was in desperate need of an iPhone charger and this place is right down the street from me so I popped in the other day. Got what I wanted and was out. This store is super clean and very simple. I liked it.