Stride Rite Bootery

Simply the best place to get kids shoes in Dallas !!! The greatest staff that bends over backwards to make you happy!!!

Had a great experience with Jennifer as we sifted through summer shoes for my ever-​growing 3 yr old. The store was buzzing with kids, lots of noise, and Jennifer was quietly helpful while getting what we needed. She measured my daughter and we discovered a growth of two full sizes since our last shoes. Boy, did my mommy guilt set in! I’d been cramming my toddlers foot in a super small shoe, all with no clue! Jennifer was very sweet in reassuring me that kids don’t complain about shoes if they like them. So she was a superstar for making me feel better about a common problem they see every day. We get all our shoes at this location!

I have always received great service by people who are kind and patient with not so well behaved children and stressed out parents.

Service stinks at this location! I walked in and despite there being 3 salespeople there in the front part of the store (1 just standing there) no one greeted us or asked if we needed help. Strike one. So after some looking around, I found the small shoes and the 2 pairs I wanted. At no time did any sales person come up to help us. Despite the fact that there was a salesperson in that area helping another customer and who saw me looking at shoes. Plus another salesperson kept walking back and forth through the area. Strike 2. So I went up to the counter, only to have the guy at the counter walk away as I got there. Strike 3! Due to this, I decided that I would go to the Stride Rite at Valley View (since they actually have customer service) and walked quietly out of the store, only to have the standing sales lady at the front give me a dirty look. Strike 4!
So if you need kids shoes with good customer service, don’t go to this location.