Smoothie King

I was excited at first discovering Smoothie King, but the workers seem to dislike the customers. It’s very odd. The options for smoothies and meal replacements are great, but frankly I dread coming in here just to be treated like I’m «in the way.» I’ve since moved to another city and decided to give it another try — nope, still a yucky environment. If they just tried to be friendly, I bet they’d turn occasional customers into daily customers.

I’m sorry to see the negative reviews on here. I went through the drive through just today around 12:45 and I had hardly any wait, despite the fact that the drive thru was busy. The staff was exceedingly polite, my drink was made properly and quickly, and I was very happy. I will definitely be visiting in the future.

Don’t EVER argue with a customer. I don’t care if I’m so freaking wrong it’s funny, just don’t.
So freaking rude, and I absolutely can’t stand it.
Read your ticket — make the appropriate drink.
I just don’t get it.

Let me start with a few things about me that are important:
1. I have always been strangely loyal to Smoothie King. (I refuse to even try other smoothie joints).
2. I was so excited when I saw this one opening up. And it has a drive-​through!
3. I’ve probably been to this particular store 20+ times since they opened.
4. I never waste my time writing reviews on here. Today I feel compelled.
With that said, this is not only the worst Smoothie King I’ve ever been to but one of the worst run businesses I’ve ever seen. In almost all of my visits, something has gone wrong but for the sake of time, I’ll describe my two most recent visits:
Two weeks ago I pulled in around 8:30 PM to the drive-​through. Nobody said anything, I sat there for a few minutes waiting, nothing. I drive around to the window, nobody home. I drive around the front, I don’t see any employees inside. I should have left at this point but I was craving a smoothie! I go back through the drive-​through and wait some more. I eventually honk my horn and then suddenly someone appears on the other side asking me for my order. Of course, once we get to the window they hand me two mediums when I requested 1 small and 1 medium smoothie (this literally happens every single time).
Yesterday, I show up again around the same time. I was on the phone with my girlfriend and I joked while I pulled into the drive-​through, «You want to bet that they screw this order up?» to which she replies, «I will not take that bet». smart girl. My order is fairly simple:
1. Medium Strawberry Lean 1
2. Small Vanilla Gladiator with Strawberries & Bananas.
I even have the employee repeat the order back to me in an effort to avoid the mix ups I seem to always have. I pull up to the window and they hand me a Medium Gladiator that has no Strawberries. Then they hand me a Small Lean 1. Unbelievable.
The employees are usually very nice, sometimes offer an apology and correct the order but come on people! This is not that hard.
If someone is looking for a business opportunity, open up another Smoothie King directly across the street from this one… hire competent employees, train them, supervise them, etc… and you will put this one out of business in a month! As much as I love Smoothie King, I am done with this one as it is just not worth the headache.

I like this place because I waited in line for 10 minutes for my smoothie (The Hulk) and they gave me 2 coupons for free 20 oz Smoothie I make 2−3x week here because I need my daily intake of protein so I supercharge it! I come here because it has drive thru!

Except the one bitch with the shitty attitude the service here is good. Just ignore her ass, y’all! She’s obviously miserable.
Anyway, I went through the drive thru, ordered & received my drink in less than 5 minutes. This was during lunch too.
Ordered the vegan chocolate banana! Yum!
I would deal with that woman again just to get my vegan smoothie.

These smoothies contain very little real fruit. Mainly syrups. Go inside and watch them make them. The calories must exceed the menu version, because I gained weight using their meal replacements. I also used their ap for points and after 20 or 30 smoothies not even one discount. I prefer Tropical Smoothie on Inwood. They use real fruit, kale and larger portions!

I have been coming here before work and no it isn’t the fastest thing ever, but I’ve never waited more than 10 minutes. They have a ton of smoothies to choose from, almost an overwhelming amount. I’ve only gotten the vegan mango kale one and it is very good! Great spot and I will continue to make my morning stops here:)

Customer service sucked, everyone behind the counter was rude, not wearing gloves with dirty hands. Then I looked over the counter and saw the fruits, I was disgusted. The bananas were old and fruits looked rotten. Didn’t even get a smoothie because I thought it would make me sick.

Help me! I have been stuck in the 2 car line for 45 mins. That’s way to long for a drive thru smoothie! They need to improve the cycle time at the window! More cars equals more money! Let’s pick up the pace people!

Everyone is so mean on here, lol. The wait may take a few minutes sometimes, but this is literally the best tasting Smoothie King I’ve ever been to. I’d say at least 8 people buy a Berry Punch on the daily because of me now. haha
Yeah, the wait sucks sometimes, but I honestly think Smoothie King needs to replace their drive-​thru speaker or something. I go almost everyday and they just can’t hear me, which I’ve come to realize isn’t the employees fault.
This Smoothie King is delicious, but I do think the employees are getting a bad rap because I don’t think they can hear the drive-​thru very well. HELP THEM CORPORATE.
The points didn’t work on my app at first, but they still gave me $ 5 off my smoothie. I think customer service is great at this location, there just happens to be a line. A lot.

The number one advantage that this location has over others is it’s the first one that I know of that has a drive thru which is pretty awesome when you just don’t feel like getting out off the car. Plus the location is genius. Much needed in that area as far as I am concerned.
I wanted to wait until I got a solid feel of this new location. So now that I have been about five times, I feel I can give my two cents. This is a very new location and I think it shows in a lot of ways. It’s always something off. If the store is clean, the smoothie consistency and flavor is off. If the smoothie is awesome, the store could stand to be tidied like the smoothie spills on the counter, it takes two seconds to wipe across that with a clean rag, or the customer service is super bare minimum, no hello our goodbye, no smile, just the basic spill and possibly a customary thank you. Just needs work to really be great. They do an okay job keepin up with the slams. It does get busy here.
I remember once I came back to get my smoothie remade. They did remake it and gave me a coupon for a free small smoothie. That was great recovery. But I think the smoothie still wasn’t up to par. I actually ended up driving to the Mockingbird locay. I called them, told them my dilemma and they were happy to make it, she literally said that. Freaking awesome!
I am hoping they’ll work the kinks out and be a reliable place to get a great tasting smoothie and a smile.
Keepin hope alive!

Tasted funny so I took the lid off and I could see powder everywhere and it’s all clumpy

Customer service at this location SUCKS! The points don’t show up on my app and the associates at this location seem disconnects from the customer. This is the one place that I’ve visited that seems inconvenienced every time I’m a patron of their business.
***SUB PAR***

First time to this location. I forgot to check in yesterday around 5:30ish but had to share my experience. What’s wrong with this place? Menu board is so confusing but I already knew what I wanted from previous visits to different locations. I ordered the peanut power plus but the person taking my order had no idea what I was talking about and suggested I try his favorite which was the almond mocha high protein drink. I just wanted a high protein drink and had been in line quite a while now so I agreed just to get out of there. Quality was poor. It was a coffee flavored slush. I could see him make it. There was no milk, no protein, no almonds, just brown liquid and ice were blended and served. $ 10 for a 32oz drink with nothing ingredients missing. I would love my money back but the wait was so long I’ll just take the hit. Won’t be going back there anytime soon. They were obviously understaffed during my visit.

I love smoothie king and my review reflects this particular store, not the smoothie king brand itself.
(The one on mockingbird is amazing!)
I’ve had a few problems at this location though. Allow to me share a few of my experiences.
In the drive-​through the associate who took my order asked my boyfriend (the driver) if I’d like to get my smoothie for free because I had enough points to do so– without consulting me first, he said yes. After the window closed, I told him to let them know that is not what I wanted. So the associate told me he reversed my points. Apparently he didn’t know I could look up my point history, and see that he did not reverse this. I told the manager who gave me 2 free smoothie vouchers, which I appreciated. These vouchers, I assume, are supposed to reimburse me for the smoothie I did not consent to pay for and for my smoothie that day. However, when I went to go use the card, the associate is haggling me for $ 1 for the add-​on. This is the exact same smoothie and exact same price that I was charged for without my consent and this voucher is supposed to reimburse me for that. and you’re still asking me for more money??? They also demanded 16¢ for an extra cup
(my cup in the past has failed on me driving to work– leaving me with smoothie soaked clothes!)
I really had the last straw (pun intended), yesterday leaving the drive through. An SUV in front of me didn’t have enough room to get out of line without reversing, and bumped into my car. The associate was laughing, opened the window and yelled at me, «looks like you’re going to be paying for a new bumper and a new hood by yourself!» I felt this comment was incredibly rude and lacked sympathy all together. How this woman got a job in customer service is beyond me. I was more frustrated with the associate than I was the woman who just bumped into my car.
Lastly, the drive through window is obstructed with food items they are trying to sell, and it’s just tacky.
I hope to update this review soon with 5 stars after this new store has had some time to get its act together and weed out the bad workers.

I can’t even begin to tell you all the reasons why I hate this place the chain this store doesn’t matter doesn’t matter if it’s here or Houston or Atlanta or wherever. There’s absolutely no way that I can read the menu easily to determine whether or not I will be ordering an item that has ingredients that I may be allergic to. Add to that the fact that the prices on the menu don’t match what they try to charge you at the window. This place has been a thorn in my side for years all I want is a simple smoothie with some fruit maybe some juice that’s all. It’s frustrating that this place seems to make ordering a smoothie the most difficult task ever.

This location sucks. I’ve given them multiple chances and more times then not I receive a product not completely full. If I’m paying full price then I should receive a full product. My husband and I will go back to Smoothie Factory in Uptown bc of the service.

This was my first and last time at this location. The only good thing about this location is the design.
Let me start off by saying I love the brand and product, when they are executed properly. I visit the location in Nacogdoches about 2−3x/day. I am definitely a Smoothie King fanatic. The staff there is friendly, helpful, and phenomenal. The product is always executed perfectly. If it isn’t, the staff can tell something isn’t right and they will correct the problem.
This location, however, consists of rude, unprofessional, non-​presentable staff. The GM looked like he did not enjoy his job at all. Nobody smiled.
They couldn’t take gift cards, because their system wasn’t allowing them to. No apologies. Just «try another method of payment» or cancel your order.
The smoothie was awful. As you can see from pictures, it was inconsistent to what I have come to expect from the brand. The cup was ¾ full, and it was just a big blob. It was far from smooth, which I’m pretty sure is the word smoothie is derived from.
After my smoothie was poured into the cup, the team member grabbed a napkin to wipe her hands, and then she proceeded to wipe my cup, including the lip and part of the inside, with the same napkin. Disgusting!
As a corporate-​owned location, they need to reevaluate the service and consistency they are delivering to the customers. I am unsure if this is just an example of new store kinks or what not, but someone from corporate may want to take a hard look into the overall functions of this location.

Used the drive-​thru recently for a quick pick-​up while running errands. There wasn’t a line, but the menu is a little daunting (I’m easily overwhelmed by extensive menus), so it took me a few minutes to find something is like. I decided on” Angel Food”, and pulled up to the window. Once I paid, it was only two or three minutes before my drink came out. Yum!
One sidenote, there are two tables and four chairs in front of the store. Not a lot of space if you want to grab a drink with a couple of friends outside. I’m not sure about seating indoors, since I only used the drive thru, and the windows were filled with their selection of energy bars and obstructed my view inside.