Riffraff Boutique

I used to really like this place. The original girls who opened the store were fantastic and helpful. Most of them no longer work there. The old manger Amy helped me out outfits together numerous times. The new shop girls are no where close to as helpful. They seems to care more about talking to each other.
I have been an online customer and when they opened in Dallas an in store customer. Lately I have not been as impressed.

This boutique reminded me exactly why I don’t come to Dallas. Location is a bit of a struggle with traffic. However, it is easy to see just passing by. Store has very cute clothing, accessories and knick knacks however this is largely over shadowed by one the thing… the horrendous staff. Shoppers should be welcomed when they enter a store, not ignored if they are possibly dropping loads of cash into your business. Not only we’re my friend and I not acknowledged, but we were never spoken to until we came to the register. And even then we had to get the attention of the two employees playing, texting, etc on there phones. While waiting for our presence to be noticed we put back at least $ 100 worth of items. Being from small towns we love to shop local and support smaller businesses. This instance reminded me why I like shopping at larger stores. CUSTOMER SERVICE. After our receipts were signed the two girls left the cash register giggling and proceeded outside to take photos and selfies. We were left alone in the store, this seems like quite the safety issue for a business. I wish there was an easy explanation for this but after talking to friends there was a general consensus about this store, we won’t be going back or ever recommend it. As a business owner, I’d invest in training my employees better and actually giving them rules during work hours instead of letting work be a fun place to hang with your friends and get paid. Best of luck.

I followed this store from Fayetteville, AR (original location) to Dallas when I moved. I understand this store is new, so there is room for improvement, but it would help to start with customer service. The 3 times I have visited this store I have not even been greeted upon entering, which I find to be rude, especially in such a small store. Even when I end up purchasing something, I feel as though the associates aren’t accommodating. The variety and selection of actual clothing is much slimmer than in the Fayetteville store. They do have a good selection of accessories and cute gifts/​knick knacks. I will say, their online store has a better selection, so take a look on there. Maybe with some better shop associates, this store will appeal to more shoppers.

I’ve been in here a couple times & the girls never say hi. It’s awkward having 5 things in your hand & no one asks if you need a room started. If you want customers to return at least be somewhat helpful instead of constantly be on your phone texting. I was too excited about shopping here from their Instagram posts, but it’s all for show. Sadly not going back.

I look forward to coming to this boutique every time I’m in town :) the clothing shoes and accessories are just adorable! Definitely recommend for all kinds of attire!

My daughter and I have purchased multiple items in both the Fayetteville and Dallas stores as well as online. My daughter recently purchased a dress online, wore it once, and after washing it according to the directions, it shrank so badly she couldn’t even wear it as a tunic. Neither of the stores or the online customer service rep. would accept the return, not even for a store credit. At first the customer service rep was rude but did agree once I talked to her to present the issue to the owner, if for nothing more than to make her aware of the vendor and how the piece of clothing reacted to directed washings. In the end, Riff Raff refused to offer a store credit for the purchase price, explained that I was welcome to express my dislike in a review/​rating, however did offer a $ 10 store gift card to make it right. Not only does that not make the situation «right», the run around and lack of customer service has been very disappointing. I don’t usually write reviews and when I do, they are usually good ones. Because this store markets to college aged and young adult women, it bothers me that they will sale a defective product and not stand behind it.

Just walked into this store because I heard they had cute coffee tumblers… I wasn’t even greeted upon walking in. I said hi to the girl at the register and she said hi back but stayed behind the register texting on her cell phone the entire time I was in there. I was the only person in the store and I didn’t even get a «how are you?» Needless to say, I didn’t buy anything and won’t return.

Love this boutique and the girls in the store. The owner, Kirsten, is a true #girlboss. Though I don’t always find something I want to buy, I love going into the store because the girls are awesome and the product is always on trend.

Great customer service! Super helpful staff and they have something for everyone here! Besides the clothes, they have tons of fun gifts and accessories! I always come here when I need a present for my friends.

I have to say, I’m very frustrated and disappointed with this store. I have fairly awarded them 2 stars because they do have some cute merchandise. That being said, their business model leaves much to be desired.
I visited their Dallas store Saturday afternoon and purchased a dress for an event I have this weekend. Upon returning home, less than an hour after I bought the dress, I received a text from the bride giving the details of a much more casual rehearsal dinner than I had expected. I was unable to return to the store that day due to it closing early for a private event. I returned shortly after the store’s opening on Sunday to exchange the garment for a more appropriate dress. I made a valiant effort to find a suitable dress, trying on around 8 dresses in total. There were few dresses in my small size in the store, let alone of the proper style, presumably due to the private party the evening before.
The dress is still in the same condition it was at the time I purchased it, and given my honest effort to adhere to their policy of exchanges rather than returns, I was really hoping an exception can be made for me. This was not the case. The manager told me no so I escalated it to the customer service manager, who also said no. I further escalated it to the owner, who chose to just not respond to my email. I followed up with another email, all exceedingly nice, and was told no, again by the customer service manager.
If you choose to shop here, be very aware that there is little room for error. As someone who chooses to shop at small businesses to show support for local owners, I can only say, what a slap in the face.

I personally think the clothes are cuter online than in the boutique. However, it’s a cute place to shop with some reasonable prices. The girls here also aren’t that friendly. It’s kind of like they think they are so much better than the people shopping. I have only experienced one super sweet girl and I wish I remembered her name. The rest need a lesson or two.