Residence Inn

Dont go here! Residence inn takes no steps to ensure the saftey of their customers. All buildings are seperate to main lobby, no security cameras. The criminal element has infiltrated this hotel. Management does nothing to ensure only guests use their facilities. My family was there on april 31. 2 gangbangers were using basketball court next to the pool. After 2 complaints mgmt had them turn off their loud obscene music. (Yet never verified if these thugs were guests or trespassers) 15 min later a fight breaks out and i myself dislocated my shoulder. The very next day the same man shows up with a gun and terrorized everyone. Police reports are available at addison police dept online. So far no response back from marriot as to why they let strangers use facilities, as to why mgmt is not properley trained, as to why no surveilance cameras for protection of guests? Im out of work 2 weeks and have hospital bills all because marriott doesnt take measures for saftey or concern of their customers

We stayed here after our New Years party at Petes Piano Bar. Was a 2 minute walk. Priceless. Very clean and neat. Desk clerk was extremely professional and courteous. I highly recommend this place

This place is a great place to stay at. Clean bathroom and room. We got the studio queen and it was very spacious. The bed was amazing as well. Soft pillow top bed with awesome pillows. The front desk employees were really nice too. They greeted us with smile and was very helpful. The breakfast was good too if you can get up early enough to enjoy it. I would definitely come back to stay here.

I was injured at the Residence Inn Dallas Addison/​Quorum due to a grab bar by the toilet being sunk into the drywall and not into a stud which allowed it to be pulled out. I am not a large person, around 135 lbs, so this is not a weight issue. When I put my weight on the bar to move from my chair to the toilet, it gave way and I fell. I was able to turn quickly and grab hold of my chair with my left hand until help could arrive but doing so pulled the entire left side of my body. I cannot walk or use my legs so by having to twist to grab onto my chair to prevent falling to the floor my entire left side was pulled which made simply sitting in my chair very painful. The next day we tried to go the expo we travelled to Dallas to attend but only stayed about an hour. We had to return to the hotel of which I crawled into the bed and did not come out until we were ready to leave the next morning which was a day early since I could not stay the entire time due to the pain. The manager never called and they offered no compensation. They were more concerned with getting us out of there than trying to remedy the situation.
ADA Guidelines were not met and I was injured. Maintenance did not come until morning so I had to have assistance to go to the restroom all night… ADA Rules state clearly how grab bars are to be installed and that they should be able to withstand 250 pounds of pressure at any point on the bar. (609.8 Structural Strength.) –Who sinks toilet grab bars into drywall in a humid bathroom instead of a stud? It doesn’t take a genius to know it will not hold.
In addition to the obvious neglect in installing the grab bar, ADA rules state clearly how shower chairs and grab bars are to be installed in hotel rooms. A grab bar is not supposed to be put behind a shower chair because it makes it unsafe to sit on the chair when there is a grab bar sticking into your back. (608.2.2 Standard Roll-​In Type Shower Compartment Size and Clearance) — How do they think a handicapped person is supposed to sit on a shower seat that has a huge bar protruding out the back? My husband had to be in the shower with me to assure I wouldn’t fall from not being able to sit completely on the shower seat and hand me the shower wand which was on the other side of the shower stall instead of the middle, therefore it was out of reach when on the shower chair.
They fixed the grab bar the next morning, Saturday, but there was no concerned over the fact I hurt myself or the fact we were cutting short our stay because I hurt. As I write this on Monday morning, after the fall on Friday night, I am still in pain. The manager never called and they offered no compensation. They were more concerned with getting us out of there than trying to remedy the situation. We had to call on Monday to complain to the hotel again and still, the manager would not take our calls. We were shuffled to a ‘shift manager’ but the hotel manager would still not speak to us.
I am not trying to be critical but these are difficult issues and should not happen at a Residence Inn. To add insult to injury. After being hurt and having to deal with the pain all night, the WiFi wasn’t working so I couldn’t even work or get on the internet while I sat up in pain. I had to use my 4G on my phone which meant, I had to pay for all those data minutes…
This hotel had potential but there is a reason why we have stopped using Marriott for their disabled rooms, apparently, we are not important enough to warrant concern. This was not my imagination, I have pictures showing the grab bar pulled out of the wall and the simple drywall screw used to secure it. Something that should have never happened. And still, no concern from Marriott.
Well, they won’t have be concerned about us anymore. Candlewood, Hyatt, Hilton and even the Red Roof Inn make more accommodations for their disabled patrons than Marriott does anymore. I am just sorry we wasted all those years earning lifetime status only to be treated like this.

This place is great! The room was spacious, the bathroom was clean, and everything looked like it was right off the website. I ended up getting sick (not by any food at the hotel) and ended up making a whole mess of the bathroom. They quickly sent fresh towels and housekeeping cleaned up the bathroom, no questions asked.
Breakfast was nice and the front desk was quick and efficient at both check in and check out, understanding the dynamics that guests are following at those times. Definitely will stay here next time I’m in the area, no questions asked.

Great employees, clean hotel, absolutely awful internet.

This is a great property. I have stayed there numerous times. The rooms and facility are clean. The breakfast and free dinner most nights are good. The hotel is walking distance to numerous restaurants and other entertainment. The staff has always been professional.

Courtyard and Residence Inn are the cheaper chains among Marriott properties. They are great in a pinch when you need a room last minute. I prefer Residence though because it’s more of an extended stay set up. The rooms have pretty spacious couches, a large work desk, and kitchenette with double burners and a full sized fridge.
They put us in a room with a queen bed which was interesting, especially when I am 5’11, my husband is 6’11 and we are used to our roomy king sized bed at home. Let’s just say we came close to dividing our respective sides with tape. But all in all it’s clean, quiet, and they serve free breakfast most days. Word to the wise though, get coffee elsewhere such as Coffee Bean 5 minutes down the road. Also they have a 24 hour marketplace downstairs with everything from snacks and drinks, to toiletries you might have forgotten to pack.
Parking here can be a cluster. For whatever reason people love to take up two spaces so coming back late at night can be challenging to find a spot by your nearest room entrance. For under $ 80 a night however, with free wifi, it was just fine

Great hotel! I could stay here for a year – it has everything you need! I wish the water got hotter…

In the effort to write a fair review, I waited a couple of days to let the weekend craziness calm down before I took to writing about my recent stay at this hotel. This past weekend was my 2^nd time here. The first time I stayed at this hotel everything was wonderful. I would’ve given them the coveted 5 star rating. But, I had to knock down the stars a bit due to the events that occurred this last weekend. Multiple charges to my bank account, a fire that caused us to be evacuated in the morning, and one rude front desk person who said more then he probably should’ve. I do however want to thank one of the supervisors who really gave me wonderful customer service, and the young lady who had checked me in, who although she made the mistake, owned up to it and really tried to help me, both almost made me forget the hellish beginning I had while at the hotel. I did leave a little happier, but I was lightweight disappointed because of the experience I had this time around. Overall the hotel is very clean, the bathroom is good sized, the room has a nice kitchen, and honestly, I am thinking that this might’ve been a off weekend because I know and have experienced better with this place! Hopefully next time, I can add more stars.

I stay at a lot of Residence Inns, and while most are good, this one is stellar. Wonderful staff, newly remodeled rooms with granite counters, stainless appliances, and great breakfast buffet and Happy Hour. Central location for DFW meetings, and plenty of parking. Best of all it’s quiet. I was particularly impressed by the Sales Director who spent a lot of time asking me how their facility could «raise its’ rank» with our corporate travel website. I have to admit, I don’t know the answer, but give her props for asking the question.

Decent. I’m not usually a Residence Inn girl, but with two weeks on the road, I decided the typical tiny Marriott room wasn’t gonna cut it. I even decided to live large and chose a one bedroom suite. No studios for this gangsta. Well, maybe…
Check-​in was easy, and the girls at the front desk were super friendly, although I did get a little talking to for checking in at 2:30 when check-​in wasn’t til 3. Breakin the law, I know. Funny they didn’t mention I would be downgraded to a studio for checking in early, with no reduction in room rate, of course. Not cool. They also didn’t mention they were installing new tvs that week, workers would be in and out of the rooms all day, and the hallways would be a mess w/​old tvs and boxes strewn about. Paranoid me pretty much had to pack everything up each morning and lock my suitcase as a jic measure.
I did try to enjoy the free dinner two of the nights. I found that keeping to their salads, pasta salad, and bread meant success. The spaghetti and meatballs and tacos were ok, but I could live a full life never eating either again. It didn’t help that I had Restaurant Heaven waiting for me all up and down Belt Line Road. On a chick traveling alone note, I didn’t care for how the rooms were separated from the building housing the front desk, fitness room, and the gatehouse. It also didn’t help that the paths between buildings were poorly lit and there were trees everywhere. Of course, as is the norm with my Texas trips, the power did go out one night, and no apologies or compensation were given. Luckily, I had a fully charged super bright cellphone. Conclusion: a decent place to stay, but the location sells it more than anything else.