Rent A Center

If I could rate them a 0 I would. Terrible service. Office doesn’t have their shit together. I had a sectional ordered from Nebraska Furniture Mart that was estimated to take 8 weeks. Since my roommate moved out with her living room furniture and I had no where to sit I decided to rent something in the interim. I explained my situation and that my ordered furniture was estimated to take 8 weeks and could potentially not take that long and Noe acted so helpful «oh yeah, don’t worry, we can come pick up the rental if your order is finished sooner.» I went ahead and paid for a month just in case and we had agreed that I could then go week-​to-​week to be safe. What he didn’t make clear is that they would charge a minimum of 1 month regardless and as luck would have it, my ordered furniture was completed within 3 weeks. When I called them to have the rental picked up, they informed me of my 1 month minimum which I was not happy about. I was going to be out of town at the 1 month mark so I just had them pick it up at 3 weeks and I ate the cost of the last week. Nearly 2 weeks after pick up they had the audacity to call me multiple times while I am at a conference finally leaving a barely coherent message with a guy maybe named Luis mumbling that my account is past due and to call back immediately. You IMBECILES!!! Due to their complete lack of organization they were calling me to collect on a rental they had had returned back at their office nearly 2 weeks. You can NOT be serious. Get your shit together guys. A bunch of crooks if you ask me. By the way they take no care delivering and picking up furniture and damaged my wall and crown molding. Avoid at all costs.

This is the worst customer service I have ever encountered! Never ever use them!
I rented a big screen for a few months but when I tried to cancel the rental all hell broke loose.
I paid up through the last day. They said they’d pick it up between a certain time frame but never showed. 3 days later they call to tell me my account is past due. I told them I canceled it and to pick it up. They made 2 other appointments with me and never showed.
I called several times to schedule another pickup before I went out of town and they still were trying to get me to pay them. Then they showed up unannounced several times and kept missing me so they started to call my family and my office.
Basically I got 2 free weeks because of their bad customer service.
I’ve never had a great experience with any of their employees but Luis is the worst!
They’re scheduled to be there tonight to pick it up. We’ll see how that goes!