Preston Royal Cleaners Laundry

I will NEVER go back here! Not only did it take 4 days for them to clean a cotton jacket and 2 dresses. Nothing fancy, nothing intricate but then they charged $ 40 for those 3 items. I get you’re in Highland Park but are you kidding? No thanks.

They lost 3 pairs of my pants!!! I started bringing my clothes here a few months ago and this last time, they lost my pants. They told me they knew who had them and to wait until they could contact them. Here we are one week later and they are trying to pay me $ 30 per pair! These are nice $ 100, custom tailored pants! AVOID! These people are irresponsible and reckless with your clothes!!!

Awful in every category. Pricey at $ 4.50 per pant and $ 2 per shirt. Clerk was incredibly rude and abrupt. Shirt sleeves hang loose in bundle, wrinkling immediately. They should all be pulled forward and clipped together cross-​crossed in front. This is a low-​end cleaner in an otherwise upscale neighborhood. We should expect better.

I’ve been using this cleaners for about a year and never had a problem until now. I d dropped off some clothes on Jan 13 and they are lost. The shocking thing is I have left two messages for the owner and/​or manager to call me and as of this review, I have not heard anything. The young women behind the counter are nice enough, but have no power to answer questions or remedy a situation. I’ve been by the store twice to see if manager is available and to ask for a call. And… crickets… My parents were in the dry cleaning business for years and this place is in desperate need of a customer service lesson. I guess my clothes are just lost and I’ll never hear back from anyone that can offer something to correct the situation. My parents would offer to reimburse items ip to a certain amount or provide free cleaning services on a future order. It’s really not that hard but the attitude from Preston Royal Cleaners is basically, «you are out of luck and we have so much business, we cares if we don’t have yours»
DO NOT USE THIS CLEANERS.

I love this cleaners. I think their prices are very reasonable for Dallas and the guy that works there is always friendly. He always carries my clothes out to my car. I accidentally left a credit card in a pair of pants and it was found! Major relief and I can not give it anything but 5 stars on that fact alone!

The most over priced dry cleaners I have ever been to. On average it is $ 5 per item. I would not recommend this place at all.

I’ve been taking my dry cleaning here for two years and haven’t had a single problem. Fast and friendly service (often same-​day if you get there early in the morning) conveniently located in the Preston Royal Plaza next to the 7 – 11. The prices here are hard to beat.