PetSmart

I love bringing my dog to this Petsmart! I have a Samoyed that tangles easily and needs special attention. Abigail is so wonderful to work with and enthusiastic about what she does. I feel so comfortable leaving her with Abigail — highly recommended!

This Petsmart needs to get their priorities straight mainly their products. went in there to buy frozen mice for my boa to find their whole fridge defrosted and completely room temperature everything covered in fish guts. Learned that the hard way in my after work rush. I was very disappointed that nobody even paid attention to notice it was broken. I wonder how long it’s been like that. Not to mention that when I went to the checkout lady there didn’t seem to have any reaction to what I told her and looked at me like I was crazy. I will be going somewhere different from now on somewhere that puts a little more care into their store.

This location keeps dogs and cats for adoption all the time. I paid them a visit to see what they had. They had a very nice range of dogs from puppies to large breeds. Other than that they keep the regular foods and toys expected in a pet store.

This review is specifically for the Grooming department here!
I have taken our dogs here multiple times for a wash or cut. The friendly employees are always easy to work with and appointments are a breeze to make. I often get emails or messages when there is a special going on (25% off grooming after 4pm!), and I love to take advantage of them.
The groomer Joy has taken care of our dogs Cooper and Oscar and every time they are groomed with such fantastic attention to detail. Even when we are just going in for a bath and brush out (Maltese hair can get pretty matted), they always come back fluffy and clean. We use to take our dogs to Legacy Grooming but ever since we moved to Richardson PetSmart is literally a 1 minute drive and the service is wonderful. I don’t spend too much time walking around the store but its a great box store for all your basic pet needs.
If you are looking for a new groomer for your dog I recommend Joy at PetSmart! One benefit they are in the same shopping center as Target, so you can shop instead of sitting around waiting.

Like most retail chains, you will find the usual mainstream products for your dog or cat here with no problem. Most of the prices are nationally set, so you’re not looking at much of a difference. This location is nice however because of its location off of Coit. It sits at the north end of the shopping center and is somewhat isolated. That means easy parking!
Fish, lizards and birds can be found here too. Dogs/​cats probably on adoption days… but I didn’t see any for sale (which is good).
Again.its not the most dynamic store in the world, but in our hail corporate culture, its what we have. Enjoy!

Good PetSmart — not fabulous but it’s a PetSmart after all. Staff are great, inventory is just ok — they don’t always have the dog food I want but it’s good in a pinch. The grooming salon is good although sometimes there’s a long wait for an appointment. It’s a solid ok — for a PetSmart.

I feel so bad for the dogs/​puppies inside the adoption center (which is inside this petsmart) apparently pets mart has nothing to do with the adoption center is what I was told. It’s with dallas services.
Anyways, while I was checking out, I simply asked a question to one of the cashiers– if there were cameras that made sure the dogs were safe and being cared for appropriately, because I wanted to know if anyone was keeping an eye on these pups because there were only 2 workers taking care of all these dogs and they seemed extremely overwhelmed and irritated with the dogs, kind of rough (slamming the cage doors shut-​so hard that it was noticeable to me) kind of scary. (you know those people who don’t have patience with puppies and animals in general, you know the ones where they shouldn’t be working with animals if they act like they hate their job that much)
I know it’s a tough job cleaning up poop, pee, changing, sanitizing, as well as all these other things because I have worked at a shelter. It’s not easy. But there are also people who take these jobs because it’s all they can get and truly do not have patience to deal with pups. I hope they are being cared for with love and not the other way around.
Also, the cashier who I mentioned this to was very rude to me. She had an attitude that was so noticeable, that it stood out enough for me to think that’s not something you let slide. The manager at this pets mart has a very low energy «i don’t care» attitude every time I come in the store.
You guys need to work on customer service at this location. There needs to be something done about getting more employees working with the dogs in the adoption center in the back. It was so evident that other people who were looking at the dogs with me, mentioned the same thing as well.

Standard PetSmart but a little bit dingy inside. There was a $ 5 off sign in front of a bag of cat food that I was looking at, but the price tag looked like a sale price had been ripped off. When I asked an associate what the price should be, she looked at me like I was speaking another language. After pointing at the sign and the ripped off tag, she said she had no idea. She asked someone else for help who looked equally confused. Eventually, he said «oh, that sign was for something else» after scanning the item and it showing the regular price. Neither of them seemed to grasp that the item with the $ 5 off sign in front of it was the only item on the diaplay. Ugh!!!

When I first moved to Plano I went to this North Dallas location in search of raw food for my puppies. First off, nobody was around to help me. I looked around by myself for almost 15 minutes. I literally just drove into the city after a 12 hour drive and was already aggravated. The lack of help made me a little upset. When I finally found someone they were extremely unhelpful. The person said we have a freezer check there or something. I ended up leaving and sitting in my car as it snowed searching for places to go. I finally found a store called woof down the street that was amazing! Secondly, I came here another time looking for a leash. Someone asked me for help and I said I was just looking around. After that the person kept watching me. I heard someone over the store mega phone asking for someone to walk the aisle I was on. At this point I figured they thought I was stealing something and I felt insulted. I ended up buying a leash, but I spent time because my dog is in between sizes (she’s a fat little thing) and I was trying to figure out which size to get. When I finally went to pay for the item the lady was very rude and rushed through the process. When I asked her if I could do my donation to the pet foundation, she said Oh Im already through that just swipe your card. I always donate to Petsmart and I felt like this employee was just rushing to get my out and in the process completely ignored the section to donate. This is a convenient location but the service here is terrible.

Pet Smart is so convenient, I really went the extra mile to try and get our pup into training classes. 5 calls; put on hold, transferred, had to get information, call back. No one seems to have any idea about the training classes offered, I can only imagine how disjointed the classes must be.
I was trying to get basic info on whether our 8 month old pup should be in puppy or beginner classes. The one person who responded read from the web page. Clearly they have no interest in helping just want to transfer the call.

DO NOT GET YOUR PETS GROOMED AT PETSMART. I have two maltese puppies and they had long silky hair. I told petsmart to just trim the ends off of both, and surprisingly they shaved the whole coat off!!!
Staff and especially the managers are really unfriendly. I recommend you not step foot in petsmart. Staff is lazy and does not want to help customers.

My go-​to pet supply store. Pretty much has everything we need for our pug, Roxy. The Banfield Pet Hospital inside is also the vet we depend on most. Customer service is good. Typically stop by here at least once a week. You really can’t go wrong with this location.

don’t like the way you look at me when i come in there shouldn’t stare at customer i just come in to get my dog some water don’t worry were not stealing?

This is a big box pet store… a little lacking in personalized service, but very helpful nonetheless. Sales prices are reasonable.

The best place to get puppy items. The staff is always helpful & friendly.

I purchased two boxes of K9 Advantix here, costing about $ 160. It unfortunately broke my dogs out and caused sores wherever it touched them. I tried to return it and they refused. Apparently they don’t do returns on these types of things.
The issue I have is that they should tell you that when you buy it, which they did not. Shame on me for not asking at the time of purchase, I didn’t even think about it. I won’t patronize a store that is so deceptive.
After a month of emails to their corporate office, they decided to do the return. I was happy with the overall outcome. However, I won’t buy this type of product there again.

Odd that nobody has reviewed this place yet.
Wasn’t impressed with the trainers there since I enrolled my dog in a class, took him to one and it didn’t work out well (the trainer couldn’t even get my dog to stop barking), and the trainer never called me in a MONTH to reschedule like he promised he would. So, we’ll see if they still deserve four stars tomorrow when I go to try to get a refund on the six-​week course that I never got to use.
So, why do I give the place four stars? Glad you asked. The other employees there are STARS… they are always cheerful, helpful, and courteous which impresses me since most of them are also quite young, and service from the under-​25 set is usually… not always, but usually… sub-​par. Not the case here. They also have a great selection of dog toys and dog treats in every price range, and accessories that other stores don’t always have (like a dog harness that is both easy to put on and that keeps my dog safely tethered to the seat belt so he can ride safely in the car with me). So, Petsmart is pretty cool in my book.